Letters from customers
From: Hu**** Pa**** Date: lundi 9 janvier 2017 15:52 Subject: Imperial China To: SinoramaGroupforUK
My wife and I embarked on this Chinese adventure with your Company in November 2016. On our return we were confronted by Christmas and New Year so hence the late review.
We do not usually go on organised trips but we are so glad we signed up for this one. The holiday was excellent!!! From arrival at Bejing Airport until our departure from Shanghai we were cared for by our permanent guide Shelley. Her care and attention towards all the members of our group was exceptional and very professional,as were all the local guides too. The holiday was all it said it would be,the organisation of all internal flights,entrance to all the places of interest (too numerous to mention),hotel check in (all hotels were good ), all meals plus The Yangtze River Cruise was excellent.
This Chinese adventure will stay with us forever so if anyone is thinking about it,book it !!!!
Thanks again Shelley
B**** & C****
Sent from my iPhone=
From: Natasha C Date: 8 January 2017 at 16:47 Subject: E1201-2016-CHBJ-12B #1 To: Sinorama
Re: Tour Code: E1201-2016-CHBJ-12B #1
Marvelous China + Yangtze River Three Gorges Cruise 12 Days
Booking process was easy. I booked last minute and was travelling alone. Applied for VISA on my own, took 3 days in Ottawa.
This was an amazing trip and I can't wait to return to China with Sinorama.
I am a 30+ woman travelling alone and I picked this tour since there were excursions daily and I was going to be busy. I was exhausted by the end of my tour and I loved it.
By day 2 I had made great friends and our tour guide Forrest (ZHANG SI SHUN) was beyond amazing.
I will blinding pick a tour that he is heading. I don't have enough words to express how excellent he is. I loved China and I can't wait to go back.
Hotels were all excellent and 5star, excursions were all well planned and informative. The local guides were great in sharing information. I learnt a lot of chinese in 12 days.
I have no complaints and only amazing memories and friendships.
From: Dr. Robert and Janet Segal Date: 8 January 2017 at 16:37 Subject: 客人表揚信 E1120-2016-CHHZ-15A#44-45 To: Sinorama
Re: Tour Code: E1120-2016-CHHZ-15A #44-45
Sinorama Holidays, Inc.
We want you to know that our tour guide, Michael Huang was exceptional. My husband Dr. Robert Segal and I have met many travel professionals, but we have never met a guide with such knowledge, expertise and kindness.
-he was instrumental in our Bus #10 group becoming a family
-he narrated our tour with knowledge and humor
-the arrangements were impeccable and smoothly executed
-our luggage arrived safely at each destination
-meals were arranged perfectly and we always ate on time. He made sure that vegetarians (including us) had excellent lunches and dinners
-the hotels were beautiful, clean, with extra large rooms and delicious breakfasts
But most importantly, we felt that he would keep us safe in a foreign country where we did not know the language and we had an experience to prove it!
Towards the end of the tour, my husband had a medical emergency. Michael assisted us in selecting a hospital where he received excellent care. He kept in touch with us by telephone and even came by to check on us.
Michael showed us that he enjoys being a tour guide, takes his job seriously and did whatever was needed to ensure that we had a fabulous visit to China.
Dr. Robert and Janet Segal
Name: Sue Hall Tour Code: Wild China 15 days E1205 2016 CHHZ-15A Please select the office follow your file: Montreal office Phone: ************* Email: firstname.lastname@example.org Please Rate For our service: - Excellent
We have just returned from our Wild China trip on 20 December 2016 and cannot rave about the trip enough!!! When the deal popped up in an email, I was rather dubious as to the quality and the inclusions. After phoning several times to confirm that everything was included, we booked for my sister and husband and ourselves to be a part of the trip. Let the adventure begin....we decided to do some independent travels to see the Terracotta Warriors in Xian and Sinorama assisted us with the booking by organising the internal flight from Guangzhou to Xian and then Xian to Beijing by allowing us to utilise the airfare and paying a 'break the journey' price which was most competitive. Sinorama also booked the Beijing hotel for an extra night so that we would be ready to meet the group when they flew in from their respective departure cities. All bookings were accurate and hassle free. When we arrived at Brisbane airport for our leg to Guangzhou, we were all upgraded to premium economy (complimentary :) Thanks China Eastern Airlines!! Wow, a great start to a holiday that was embarked upon with few expectations. After travelling up to Beijing, we were rather amazed at the calibre of the hotel: big rooms and lavish settings with helpful reception staff. After a day of personal sightseeing, we were met by the tour guides, Mike and Winston. Right from our first meeting, they were amazing. Their English was excellent and their knowledge impressive. We boarded the bus and from here on, the trip was flawless. This recommendation could be several pages long BUT I will refrain from that and give a synopsis as to why YOU should book Sinorama for your next holiday. The list goes like this: excellent tour guides (we had Mike as our tour guide and he is the most friendly, organised, helpful tour guide that went out of his way to ensure that we all knew exactly what was happening and the details of our daily adventures; the hotels were terrific and the buffet lunches, breakfasts and dinners were plentiful and generous in their servings - we had a person that had dietary requirements at our table and there was always a 'special plate' brought to the table for her; every tour and excursion was paid for and we were presented with a 'local' guide to assist us in grasping knowledge about their particular city; there was adequate free time for us to do our own exploring and, whilst a couple of the hotels were a little out of the main part of the city, we rode the subways very easily and managed to make it home each night safely after immersing ourselves in the culture of the locals; the choice of excursion places was perfect making the holiday unrushed yet extensive in the sights; the bus drivers were accomplished in coping with Chinese traffic - mmm not something that we would like to attempt; everyone on the bus was friendly and punctual thanks to Mike encouraging us to do the right thing by our fellow travellers; the Yangtze River cruise was a more relaxed pace and such a different way to see beautiful scenery with great cabins and facilities; the visits to local shops/factories were to be expected as this is very common practice on tours but, at no stage, did we feel pressured to purchase anything and the information was most interesting and gave us an insight into the history and depth of the Chinese culture. As frequent travellers, we felt that the whole trip was undersold as the itinerary did not intimate the amount of additional tours and sights that were inclusive of the package. This was most welcoming. Even though we were busy and some mornings we were off to an early start, how can you expect to cover so much ground in such an expansive country? At no stage did we feel like cattle being herded everywhere and we felt there was enough time for exploration and discovery. Thank you so much for putting together such a tremendous journey - it totally exceeded our expectations for any trip let alone one that was at such a bargain price. We most certainly will be participants on another Sinorama holiday. It is with much excitement that we await the next package to see more of such an amazing country steeped in history and contrasts. Next time, we hope to bring some more Aussie friends with us........Regards from Russell and Sue Hall, Ken and Jenny Gibson, Queensland Australia..
Sent: Friday, December 16, 2016 5:18 PM
Subject: We thank for your feedback
De : Jean Francois Belisle [mailto:email@example.com]
Envoyé : 3 décembre 2016 15:46
À : Martin Gabelier; firstname.lastname@example.org
Cc : email@example.com; Yves Marie Lavoie; Ray Louise Bolduc
Objet : Re: Sinorama Smile of China , with Steven Bi
To whom it may concern:
My name is Jean-Francois Belisle I was also part of the group of eight in the trip to China from November 17 to December 01 Smile of China Tour.
Fantastic trip , Hotels , Meals , Guide and Local guides , Itinerary all perfect ...
As for the weather ... No one can control Mother Nature !
To get back to our tour guide for the 15 days , Mr. Steven Bi .
Steven was always a step ahead taking good care of all of us and was generous of his time an comments .
In summation, due to his great attitude, dedication and excellent potential, I would heartily recommend Mr. Steven Bi as a tour guide . I am sure that he would not let you down and would be as great an asset to your team as he has been to mine.
We , Sylvie and I , will recommend Sinorama to our family and friends with no doubts ! And we both agree on Martin's comment ... More time off will be great , just to fill more the real Chinese life .
Best regards , and long life to Sinorama !
Hope to see you again !
Jean-Francois Belisle and Sylvie Lafortune .
Montreal ,Quebec .
Subject: Sinorama Smile of China , with Steven Bi
From: Martin Gabelier
Date: 5 dec 2016 at 13:45
Just came back from smile of China Sinorama tour . Nov 17 - Dec 01 2016.
Beijing , x,ian , Shanghai.
Wow Wow & Wow even with the weather , the tour was fantastic , mainly due to our Guide Steven Bi , supported by the local Guide . Thanks to Steven for all the info provided during the tour .
Of course i will recomand Sinorama to my friends.
Thing to improved for Sinorama .
bit more free time would be nice ie: the Beijing food Market and shanghai shopping Street ....... this would give us the time to feel the Chinese life a bit more This could be done by reducing the time at the Jade store , Terracotta store and the other store .
Again Big thanks to Steven from our group of 8 .
Merci. Martin & Joanne . Montreal .
Envoyé de mon iPad
Subject: E1110-2016-CHXA-12A #5
From: Ellen LaGreco
Date: 4 dec 2016 at 12:55
Re: Tour Code: E1110-2016-CHXA-12A #5
Dear Madam or Sir,
I'm really not sure who to address this to but I hope it gets passed on to the correct person. I took your Focus of China tour from 11/10/16 to 11/21/16. I would like you to know, how pleased we were with the entire tour. Our accommodations were in beautiful hotels and our meals were always very good. When we arrived on the ship, it was just as nice as all our hotels. The entire staff was very helpful and our meals on board were also very good. My main reason for writing this letter is because of our tour guide, Bella. On our way to the Terra Cotta Army excavation site, I suddenly became very ill. Bella felt it was best for me to go to a hospital, she arranged an ambulance to transport me and Gail, who I was traveling with. Bella stayed with us and translated everything that was being said. When I felt I was able to leave the hospital, Bella took care of our return to the hotel. She also made arrangements for me to see the doctor that was on the ship, as soon as we arrived. She wanted to make sure he would be able to treat me while we were on the cruise. If not, I would have gone to a hospital Chongqing.
The Doctor was very helpful at treating me and I starting improving right away. I was able to do most of the excursions and was able to enjoy the rest of the wonderful trip.
I really appreciate everything Bella did for me, she was very professional and very concerned about my health. Again, I just want you to know how much Bella did for me and how much I appreciated it. This trip could have had a completely different outcome without Bella.
Name RODRICK & YVETTE
Tour Code E1116-2016-BJYZ-11B #1
Just a couple of lines to let you know that we are back home in New Brunswick, and to tell you that we really enjoyed our tour of China. It was a most memorable experience. It is certainly a buzzing country, and the places that we visited were most interesting. The hotels we stayed in were just great & the service excellent.
We had an excellent guide by the name of Shelly, she is most knowledgeable in what she is doing and very interesting to listen to, unfortunately it is hard to capture and keep into our mind all that was said, but she is one of the best. She is also a very responsible person for her group of people and we felt very safe and secure with her.
For you Natalie we also want to thank you for the excellent service that you provided us in both French and English and we were glad to be able to work with you on this trip organization Rest assured that we are looking forward to maybe booking again with Sinorama a tour in some other destination, and if you can suggest some other country to visit we are certainly open to that. This would be in the fall of next year (2017) since we spend Jan.,Feb. March & part of April in Mexico.
Xie Xie Natalie
Hope to be in touch again for another tour
RODRICK & YVETTE
Name Claude Bacon
Tour Code E1117-2016-CHHS-15
Please Rate For our service - Excellent
Me and my wife had a memorable trip beyond our expectations.All aspects of this trip (food,lodging,cleanliness,transportation,the visits and especially our tour manager who was with us for the two weeks. My very special thanks to Steven Bi our tour manager who went above and beyond to make this tour a confortable and unique experience.
Sinorama is the best
Will you recommend Sinorama to your friends or/and your family? - Yes
By which way do you know Sinorama? - Internet
From: Chih & Shirlin
Date: 23 November 2016 at 16:55
RE: Tour Code E1103-2016-CHHZ-15A #34,35
My husband and I went on the Wild China 15 Days Tour from Nov. 3 to Nov. 17, 2016. It is the first time for us visiting China together. We had a very good memories for our trip and very enjoyed our tour with all members during this trip.
Our tour guide, Mr. Jeffrey Summer was our primary tour guide and was totally professional, knowledgeable and conscientious.He went above and beyond to make sure our trip was perfect! He was humorous, and most important of all, he cared about the people in our group. Our hotel accommodations were excellent, our travel arrangements were all efficient and handled with ease, our traveling companions totally enjoyable and, of course, our tour stops were all memories of a lifetime.
Our favorite stop was stay on the Yangtze river cruise, we want to special thanks the waiter of our table, Jeff Qui, he always has big smile for us every time we saw him, and did his best service to everyone in his serving tables.
It is hard to believe there is a better value for the money anywhere. We will highly recommend your company tours to anyone of our friends. Please pass our thanks to all your staffs that arrange this plan and throughout the trip.
Chih & Shirlin
Date: 23 November 2016 at 16:52
Sinorama, I just returned from my tour which I enjoyed very much. The "national guide" Lisa Sun was excellent.Sinorama delivered 100% of what they promised and their mastery of logistics allowed us to maximize time at each cultural and historic site. The hotels were excellent, especially the hotel in Beijing which was the most luxurious I've ever stayed at. The meals – all of which were included in the price – were ample and nutritious, and the quick family-style service minimized the time away from sightseeing that a-la-carte gourmet dining would have involved. I already have recommended Sinorama to friends who would appreciate a highly educational tour of China at an unbeatable price.
Subject: Re: REMINDER FOR YOUR TRIP TO CHINA - E0830-2016-CHGB-19B
From: Inga Hillyar
Date: Sat, October 29, 2016 6:37 pm
Its already more than a month since we came back and I just still wanted to tell you about our / your wonderful guide, Forrest. He made the whole duration fantastic. I realize you and your researchers have worked hard to make the trip as interesting and brilliant as possible - and it really was! Full credit. But "on the ground" Forrest was absolutely great. More than helpful, funny, knowledgeable and always there to sort out whatever needed sorting. From early, early in the morning till the last one of us finally went to bed. We could not have wanted for a more attentive and helpful guide.
I would also like to specially mention two of the local guides; Maria and Amy. I may be wrong but I believe Mary, a great professional, was in Wuhan and Amy I know, was a total sweetheart in Guilin. Both were exceptional. Fun, warm and knowledgeable. They, like Forrest gave much more than was expected of them. They told us some of their personal stories which painted pictures of life in China both now and in the past which made it very much more interesting than just facts.
I am obviously writing this to bring your attention to all three of these exceptional guides so that perhaps you may make sure to keep them for your clients and make their travels in China equally successful.
Hoping you let them know that one of their happy guests has written to make sure you know of their talents. There was absolutely nothing wrong with any of the other local guides, just that these three were very much more fantastic.
I will look out for more of your trips. I am a single lady - (happily divorced) - traveled together with my brother this time but don't want to do that too often! - All 36 of us in the group worked very well together and some of us are keeping in touch.
All in all, a VERY successful, wonderful time. Thank you so much for your part in all this.
With many best wishes,
P.S.: Please pass this on to all your colleagues. Thank you. I.H.
Subject: Tour Code: E1010-2016-CHHZ-15A #23,24
From: Lonnie and Trish
Date: 2016-11-02 11:43
Re: Tour Code: E1010-2016-CHHZ-15A #23,24
My wife and I went on the Wild China Tour from Oct. 10-25, 2016 to celebrate her 70th birthday. Although you have not asked for feedback we are now awake enough to provide some anyway to you and anyone else who might be considering a trip
First, we consider the tour to be an absolutely outstanding value - putting a visit to China within reach of many middle class Americans who may have dreamed of going there. My first thought of China was as a young kid setting off firecrackers and looking at the symbols on the newspaper bits after the explosion. Never thought I might actually get there some day.
Admittedly, I was skeptical about how good a tour could be at that price. Well, I am over the skepticism! When you advertised five star hotels I thought that would probably really mean two or maybe three star. I was wrong. I would rate most every hotel as a solid four star establishment, at least. Don't be fooled by your image of Howard Johnsons, as I was. The Ho Jo at Wuhan is regal. In addition to the rooms, the hotels had great food. No, it was not just like staying at the Holiday Inn Express and eating their sticky buns. It's better. We enjoyed the large variety different local foods (except for the bitter black mushroom jello) but also found analogs of some familiar foods as well. Hotels had 40 or 50 item buffets and restaurants had 15+ dishes served on a lazy susan. We always got to try the various local beers.
Having traveled a fair amount in Central and South America I took an arsenal of antibiotics and lomotil which, as it turned out, just unnecessarily took up space for all the things we wanted to bring back from China. We were told upon arriving that we could comfortably eat at any hotel or restaurant Sinorama took us to. Doubting this, I ate light and the foods were in fact initially strange to me. But the hungrier I got the more I ate and the better the food tasted. Actually, without access to all the fat and sugar I normally eat at home my digestion improved in China. I will try to eat more bok choy, other veggies and green tea at home.
The tour did keep us on a brisk pace. But why pay good money to flop around when there are so many wonderful things to see? We covered about 2,300 miles in country, traveling on domestic airlines, bus, and a high speed train that got up to 230 kpm. A number of high speed trains are under construction around China and I am pleased we got to experience one. We did have several long bus rides but China is a really big place. All the busses were comfortable and clean and the drivers skillful and cordial.
The Century Diamond cruise on the Yangtzee was truly a high point. The craft was squeaky clean, the food superb (we event got custom omelettes and bacon for breakfast - along with umpteen other dishes). The cabins were very comfortable and well maintained and the staff was friendly and accommodating. Crusing past the towering and sheer limestone rockfaces was breathtaking. Just sitting on the balcony and watching the river and the people on it pass by was quite tranquilizing and dream-like. Not to discount all the other stops such as the Forbidden City, the Huangpu river cruise in Shanghai and the night Hutong visit in Beijing, the Great Wall was a absolute high. A true wonder of human accomplishment! Certainly it presages the breathtaking development now taking place in China. There are high rises going up everywhere with one city having over 3,000 buildings over 40 stories. New cars fill (and I do mean fill) the roads in the cities (reminds me of LA on steroids). There are uncluttered and modern interstates between cities. I did quickly learn to watch out for the silent electric scooters that do not turn on headlights at night. Look left, right and then right again.
There were 35 people in our tour group. All were helpful, positive and supportive of others. Lots of humor and joking around. Don't know how this group composition happened but it is not just random. I suppose it says something about the type of people who are attracted to this type of travel.
My wife and I have traveled a fair amount but have never been on a tour. I can honestly say had I tried to replicate the Sinorama tour on an individual basis I could have not have. Not in price, stress level, smoothness of logistics or breadth of coverage.
The best for last. We can not praise our guide, Winston Li enough! He was absolutely wonderful. He was fun, knowledgeable and very kind. He gave us just enough information (but didn't overload us). His amusing and insightful cultural insights were a big part of the takeaway from this tour and didn't take up any suitcase space. We feel we have a much better understainding of China and its people because of Winston. His command of english including pronunciation and colloquialisms is outstanding. He would unfailingly answer our questions until we ran out of them.
His management of all the logistics was just superb. Amazingly, even with all the visits no one was lost for very long. Winston was like a shepherd watching over his flock. Seems like whenever we were a little in doubt Winston magically seemed to show up, always anticipating what people needed. To show you the kind of individual he is, we had one person on the tour who had trouble with stairs on the return hike at Yellow Mountain. He literally put her on his back and carried her. I consider this far above and beyond the call of duty. Everyone loved Winston. He truly sets the standard for excellence in his profession!
If anyone reading this is thinking about going to China, go Sinorama.
Lonnie and Trish
Subject: RE:Tour Code E0915-2016-CH-19B #28
From:Maggie and Bill
Date: 2016-11-01 14:12
RE: Tour Code E0915-2016-CH-19B #28
Just a thank you to your company for our excellent tour into China. It was packed with so many different things to see from Beijing, the Great Wall, the Terra Cotta Warriors site, Shanghai, Hong Kong, the cruise on the Yangtze, Chinese cultural events...... and so many things in between!
We met so many lovely people on our tour from our travel group to staff at restaurants or hotels and our travel guides. We can't say enough nice things about our guide, Joe. He was a delightful young man with so much knowledge of the places we went and he was able to keep us all on our schedule which can be a difficult task with 28 people/personalities. Joe always did this with a smile and a kind and caring way. He was able to maintain a sense of humour even if dealing with many details and the occasional unforeseen issue. Joe helped to make this tour the interesting and fun time it was. We all wanted to take him home with us!
From when we first thought of booking this tour (emailing many questions to Sinorama and getting prompt answers) to landing home after a very busy 19 days of sightseeing, in-country flights, high speed train, buses, tour boats, etc, looking back, we would not have missed it for the world. We will recommend your agency to any friends interested in experiencing China.
Thank you Sinorama!
Maggie and Bill
Subject: RE: E1002-2016-CHHZ-15A#13,14
From:Moe and Brenda
Date: 2016-10-18 10:22
Dear Sinorama folks,
We have just returned from the "Wild China" tour Oct. 2-16 2016. We are very impressed with the amount of sights we were able to see across a wide area of China in just fifteen days. The high points of the tour for us were the Great Wall and the (unexpected) Huangshan (Yellow Mountain) hike.
The tour was also very affordable, and we're encouraging all our friends to try it!
Accommodations were excellent, especially in Shanghai and Wuhan. Our national guide, Tom, was outstanding in knowledge and was very helpful, patient, and kind with a member of the tour who found that she couldn't do all the climbing. Very impressive.
The local guides each were excellent and each added a unique, everyday perspective to our tour, as well as some basic history and background. It makes us eager to consume more books about China's history, before our next visit.
This tour was an excellent way to introduce us to China for the first time, and we will be back!
Moe and Brenda
Subject: E0912-2016-CHBJ-10B #1,2
From: Dudley and Donna
Date: 2016-10-15 14:45
Re: Tour Code: E0912-2016-CHBJ-10B #1,2
Just a quick note to let your know that we thoroughly enjoyed our tour of China and were so pleasantly surprised at how efficiently and effectively the entire tour was conducted. Everything was first class and would highly recommend your company tours to anyone. We do not believe there is a better value for the money anywhere. Our tour guide, Mr. John Wen was also top-notch as were our other local guides. John was our primary tour guide and was totally professional, knowledgeable and conscientious. Our hotel accommodations were excellent, our travel arrangements were all efficient and handled with ease, our traveling companions totally enjoyable and, of course, our tour stops were all memories of a lifetime.
Dudley and Donna
Subject: Re: Thank you
Date: Sun, October 09, 2016 9:13 pm
My husband and I have just returned from one of your tours to China - ref EO915-2016-CHGB-19B
I had to write to you to say a huge thank you, We had a wonderful time and were so pleased with the whole trip.
The quality of the hotels, restaurants and guides were excellent. A special thank you to our National guide, Mr Zhu,Joe who was incredible.
His English and his knowledge were very good. We all loved his warm, cheerful personality and were sorry to say goodbye.
We will be recommending your Company to all our friends and neighbours.
Thank you once again for a wonderful experience.
Pauline West and Graham Wallbank
Subject: Tour code: E0902-2016-CHTZ-12B #11,12
Date: 2016-10-10 10:57
To: Sinorama Holidays
Re: Tour Code: E0902-2016-CHTZ-12B #11,12
Mr Yee I want to let you know that the Sinorama tour that we just returned from was simply the GREATEST! Sinorama provided the attention to detail that is rarely found on similar tours. The flights, hotels,connections,tours,meals,were planned faultlessly by Sinorama. Your company has done their homework very well! We would certainly use your company again and would recommend Sinorama to our friends and family.Also we would like to sing the praises of our tour guide Phoebe Cao who made a great vacation even greater. Until we book again.........
Joe and Joy
Subject: Tour code: E0920-2016-CHVN-14B#1,2
Date: 2016-10-11 13:59
To: Sinorama Holidays
Please Rate For our service - Excellent
Your comments Thanks so much for a totally awesome trip through China and Vietnam! While the trip was only for 2 weeks, we felt we had been away for longer, so much sights and experiences . Our guides in China and Vietnam were stellar! Leo in China accommodated us in every way in his knowledge, making arrangements for us, etc and he felt like part of the family. For Vietnam, "Chucky" Huew?had us laughing from the moment he met us at the Ho Chi Minh airport. While we were tired and cranky and hot from the 2 flights there from Saigon, we forgot all our troubles when he boarded with us on the bus to take us to our hotel. He was full of information on all the sights, etc in Vietnam and kept us laughing the whole time.
It was certainly tiring with all the flights...would have liked to have spent a little more time in both Shanghai and also Vietnam, but we did get to see quite a bit there despite the small amount of time. The Yangtze River and Three Gorges cruise was amazing....what a fabulous experience and the whole way made for lots of photo opportunities. Accommodations everywhere were fabulous.
Thanks again for giving us such a wonderful experience in this unique part of the world!
Will you recommend Sinorama to your friends or/and your family? - Yes
By which way do you know Sinorama? - Internet
Subject: Tour code: E0824-2016-CHTH-15 #14,15
Date: 20 September 2016 at 10:49
To: Sinorama Holidays
We just got back from on 9/ 7 from one of the best tours I have been on. The hotels that Sinorama had booked for us were terrific. There was a good balance of time on your own. The guides in each city were good, but Michael Huang our main guide was the best. He shared his knowledge and enthusiasm for China and gave looked after us so well. He is obviously very experienced and capable. The cruise on the Yangtze was delightful.
Please thank your team for a job well done !
Subject: Tour code: E0512-2016-CHTZ-12A #15,16
Date: 22 Aug 2016 at 13:34
To: To the management of Sinorama Holidays
I would like you to know that my sister and I had a wonderful experience with your company on our tour of China in May! It was wonderful value for the money. We heard constant positive comments from the people on our bus (#4). Everything was extremely well organized. The hotels were lovely. The sites we visited were amazing! We are both experienced cruisers and were very satisfied with our cruise experience.
The food was acceptable and, considering the cost of our trip, we were very satisfied. We only had two bad meals in the whole two weeks, one being the restaurant on the last night in Shanghai.
Except for the Beijing opera, the entertainment was excellent! We were lucky enough to get the bonus of the free Cirque du Soleil show in Wuhan. It would be wonderful if that could be included for other guests.
We appreciated the help of Natalie Feng and especially, Fiona Lam, as she was handling our account near the end when we wanted to upgrade our airplane seats and when we had questions re filling out our visa applications. So, we are sending a very big thank you to Fiona! She helped make our experience even better!
All the local guides we had were wonderful. Tom, our tour leader was OUTSTANDING!!!! He took such good care of us, making sure we kept to the schedule and helping anyone who had issues. He even went to the emergency room with one of the couples and stayed with them for the whole five hour wait. He was knowledgeable, personable, well spoken and had so much information to offer. I hope that you realize how lucky you are to have such an amazing person working for you!
We have been telling all our friends and relatives what an amazing experience we had and recommending your company to anyone who might be interested in China. In fact, I have four different sets of friends who travelled to China with Sinorama and they all highly recommended you to me.
Subject: Re: Tour Code: E0606-2016-CHSH-12A #24,25
From: Laura Mackay
Date: 26 July 2016 at 17:47
To: Sinorama Holidays
To whom it may concern:
Thank you for a wonderful vacation in China! Winston Li was an amazing tour guide and this trip surpassed my expectations. The hotels were beautiful and the tour was well organized. We had four families on this trip and 9 children ranging in age from 17 - 4 years old. Winston did a great job facilitating our travel and giving us interesting information about China. It was nice to have the same tour guide throughout the entire trip.
As we reflect on the experience we can't believe we were able to see all the major cities AND cruise the Yangtze River for four nights. The highlight of our trip was the Three Gorges tour and simply sitting on our balcony on the Sinorama 8 and taking in the breathtaking scenery. We added the Hong Kong five day extension and this was another highlight. It loved being in the smaller, more rural areas and seeing the countryside.
The best part is my children had the chance to experience a totally different country and their view on the world is forever broadened. Thank you for putting together a wonderful travel experience and showing us the beauty of China. We had a wonderful trip!
P.S. If you ever have another tour with a lot of kids, put them with Winston. He is was great with our children and didn't bore them to death with a ton of facts repeated over and over. He has a great personality!
Subject: Re: Tour Code: E0527-2016-CH-15A #1,2
From: Tony & Loni Styer
Date: 26 July 2016 at 17:43
To: Sinorama Holidays
We wanted to let you know how much we enjoyed our 15-Day Imperial China & Yangtze River trip. Every item on the itinerary was a delight, every hotel was top-notch...and our guide! Forrest is an EXCELLENT guide, in every way possible. He went above and beyond to make sure our trip was perfect! Forrest was knowledgeable about China, he was humorous, and most important of all, he cared about the people in his group. We went home feeling like we had made a new friend. Your selections of places to see were wonderful; throughout the trip, each stop was fascinating. We felt we were truly being presented with the best of China. For those thinking about taking this trip, and feeling unsure about what to expect, it should also be noted that even while walking through crowded city areas, we always felt safe. Also, for those wondering about food, there are many items to select from at every meal...although the sit-down meals do get a little repetitive by the end of the trip. Our favorite meals were breakfasts at the hotels (lots to choose from, both Asian and American) and the buffet meals on the cruise. Again, a wonderful trip that I would highly recommend to anyone who wants to see China!
And did I mention what a wonderful guide Forrest was? Thank you, Forrest, for all you did to make our trip a memorable adventure!
Tony & Loni Styer
Subject: RE: REMINDER FOR YOUR TRIP TO CHINA
From: "George Francis"
Date: Mon, June 20, 2016 5:51 pm
Dear Customer Service,
We wish to provide feedback on our recent China Tour arranged through you 27 April – 15 May 2016.
It was a truly enjoyable experience offering a good range of activities, places of interest, variety of modes of transport, natural sceneries, cultural activities, good accommodation and excellent tour guides.
The lead guide Mr. Zhang (Mark) Lu was outstanding. His management of the group was commendable showing great care, motivation and delivering on time.
Please pass on our thanks to the guides.
Sonia and George Francis.
From: Scheerer [mailto:firstname.lastname@example.org]
Sent: Friday, June 03, 2016 1:21 PM
To: Vacances Sinorama
Subject: Trip Review: (China's Yesterday, Today and Tommorow + Yangtze River Cruise 19 Days)
We recently returned from one of your Spring tours of China (May 4th to 22nd) and wanted to express our pleasure with the whole experience. It was everything you promised and more. The accommodations were outstanding. The cruise was enjoyable. Every mode of transportation, whether train, plane, bus or ship was handled efficiently. For evening entertainment, the shows were well chosen. There were minimal problems on the whole tour. I compliment your professional, courteous and efficient staff and tour directors. I especially want to praise Shelley, the tour director for our group, bus #1. Her command of the English language was excellent and her ability to present the Chinese culture made this a wonderful educational experience. Shelley was simply outstanding and professional. Nine people were added to our tour group the last few days for the Macau - Hong Kong portion; several of these additions were difficult and rude, but Shelley handled them with grace and tact. We personally had a medical injury on the trip; we appreciated the additional assistance provided by Shelley. She was excellent at problem solving. You are lucky to have her working with Sinorama. Thank you again for putting together such a delightful experience.
Richard & Jennifer Scheerer
Middleton, Wisconsin 53562
Von: C********* [mailto:c************@c*******.co.uk]
Gesendet: Mittwoch, 15. Juni 2016 15:00
An: Service Sinorama
Betreff: China Tour - May-June 2016
I would like to say a really big thankyou on behalf of myself and my partner, R***** B*******.
We have just returned from your Tour of China trip (started on 28th. May) and had a truly wonderful experience, the amazing organisation was fantastic, any very minor hiccoughs along the way were expertly handled by your incredibly remarkable representative Emily. (I would like to say that there were no incidents that detracted from the enjoyment of this fabulous experience)
We cannot thankyou enough for this amazing experience and will have no hesitation in recommending you to one and all.
Lastly, I would like to commend all your local guides, in particular Jack in Beijing, although all the other guides were incredibly knowledgeable and entertaining. However, Emily stands out on her own – she is a fantastic guardian, friendly and incredibly personable, we miss her !
Once again, many, many thanks, keep doing what you do as it is top class.
Sinorama 20 Panorama tour
From: Terry and Wendy Legaarden
Date: 2016-06-14 10:25
May 22 to June 10, 2016
1. Our guide Mr Mike Zhang was phenomenal. He was organized, patient, knowledgeable and above all, personable. A very capable individual!
2. The days were packed and sometimes tiring but very rewarding. It would have been nice to be able to return to the hotels before going back out for supper and shows.
3. The acrobatic show, and dumpling supper /show were outstanding. Unfortunately our ‘Impressions Liu San Je’ was flooded out.
4.The silk, colonise, jade and fresh water pearls stops were interesting and informative but more than 45 minutes for shopping afterwards is a waste of time. The Salt Water Pearl stop should be eliminated.
5. All meals and hotels were good.
6. WuHan could be eliminated.
7. The Guilin Li River excursion was excellent.
8. All the local guides were very good with the exception of our Beijing guide, ‘Richard’, who was the weakest. He did not have a lot of ‘local colour’ to tell us.
9. And finally, our Vancouver contact, Linda was great! She navigated us through damaged passports and birth certificates with quiet confidence. She is very knowledgeable and prompt in her replies. We were in good hands.
Made many great memories,
Terry and Wendy Legaarden
Customer Feedback from UK customer
From: Michael and Susan Frost
Date: 2016-06-12 15:17
My wife and I took the Sinorama 15-day tour of Imperial China 4-18 May and in the absence of any prompt for feedback we wanted to let you know what a wonderful time we had and how impressed we were with every aspect of the trip.
I think we first saw the offer on Travelzoo during the summer of 2015. My wife and I are both retired. I had been to China on business 3 times over the last 20 years but only to Shanghai and Wuxi. My wife had never been. This tour included all the famous sights we had heard of and seemed very good value for money so while we are still reasonbly fit and healthy, we booked to go in May 2016 in a period which included my 70th Birthday (9 May).
We were a little nervous about needing to pay for the holiday in full many months in advance, especially (with respect) to a company that we had not previously heard of. Also, I was somewhat sceptical about the claim of "5-star hotels" and apprehensive about 3 internal flights, not knowing anything about air travel within China.
We were wrong to be concerned on all three counts; we soon learned that Sinorama has become the largest tour operator for visitors to China, the hotels were all beautiful with palacial rooms and the planes and airports for the internal flights were all modern and efficiently operated.
The organisation throughout the tour exceeded our expectations - minimal need of handling our own baggage, hotel check-ins arranged efficiently on arrival by our principal tour guide, Nick, and all lunches and dinners efficiently provided.
We loved all of the great spectacles on the tour - Forbidden City, Summer Palace, Great Wall, Terracotta warriors, Yangtze cruise with 3-Gorges and Dam, Shanghai Bund plus the unexpected treats of the Peking Opera (the spectacle, not the music), the colourful music and dance show in Xian and the magnificent Han water show in Wuhan. Two additional things made this the most memorable holiday: on my actual birthday, as if visiting the Terracotta Army was not exciting enough, as the music and dance show was just ending later that day, the tune "Happy Birthday" was played loudly over the public address system and one of the pretty lady dancers in costume marched ceremoniously to my seat with the most wonderful birthday cake, complete with candles. Secondly, our Shanghai local guide, Emily, kindly offered to take us via the metro to ride on the impressive Maglev train - something I knew of but never expected to have the opportunity to experience it.
I hope that I have communicated to you just how much my wife and I enjoyed this holiday - I have told all of my friends about it and several of them are seriously considering doing the same thing next year.
Please accept our thanks to all of your staff involved as guides and behind the scenes and our congratulations at the excellent organisation, customer service and value for money.
Michael and Susan Frost
Tour Reference Number E0512-2016-CHGB-15A+5D,#21-22
From: Ken and Val Burnett
Date: 2016-06-10 10:02
Tour Reference Number E0512-2016-CHGB-15A+5D,#21-22
We recently returned, exhausted but very happy, from the above trip of a lifetime to China. We wanted to let you know how much we enjoyed and appreciated all that your company provided for us. Sinorama did us proud. The amazing itinerary covered so much, and there were even things added such as the fantastic Han Show which were not on the initial itinerary, all of the hotels lived up to their 5-star ratings if not indeed better, we loved the Chinese style meals with a great number of choices to suit everyone, the various modes of transport - flights, coaches, train, ferry, etc. - were all good, with a particular mention for the various coach drivers, the river cruise was a wonderful experience on it's own with the various off-ship excursions only adding to the interest and pleasure, the shows were all great in their own ways and were so varied such as the Beijing Opera, The Tang Dynasty Show with Dumpling Banquet, the Impressions Lium San Jie, the exciting Acrobatics Show and of course the amazing Han Show. Indeed everything that you provided and arranged for us was of the very highest standard and quality.
However, if we had to pick out the very best thing that you did for us it would have to be that you appointed Cathy Lee as our tour guide. Everything that you provided to us was enhanced by Cathy's knowledge, experience and enthusiasm. It was not just her management skills, her organisation, her leadership and her knowledge - all of which were excellent - but also her wonderful personality and outlook on life which made our trip so very special. China was revealed to us by Cathy as an incredible, endlessly fascinating and incredibly rapidly developing country. Her knowledge of and obvious love for her country came over very clearly to us. We learned so much as well as of course getting so many wonderful memories. We would also mention the local guides, in particular Jerry and Alan who with the others added greatly to our experience. As well as the "big ticket" items, we also appreciated and valued the smaller items, such as the lovely coasters we were given, as well as the attention to detail such as the porters on and off the train. We also much enjoyed meeting our fellow travelers. There were some wonderful characters. We considered ourselves to be very fortunate to be "Bus 1 Table 1". They were a great bunch, superbly organised and guided by Cathy.
We will be recommending a holiday to China and in particular your company to all of our friends and family.
We wish you continued success and send our thanks for giving us a wonderful China holiday.
Ken and Val Burnett
Re: Thank you letter for excellent service
From: Barbara Trethewey
Date: 2016-06-06 15:22
My husband and I just returned from the Dream of China- Yangtze River trip, as booked and organised/Chinese Visa etc./by the above Sinorama, Richmond, employee, Linda Lee.
This trip far exceeded my expectations, both in an organisational manner, and also from an educational viewpoint.
The Guides were polite, courteous, efficient, comical and organised. Our Group, Bus Number 4/Charles'group/ were royally entertained and coddled. The educational aspects from the individuals guiding in each town, site ,dam etc. displayed an in-depth knowledge of their area. The meals were more than adequate and our final farewell banquet, in Wuhan, followed by the "spectacle" rivalling, and exceeding a Las Vegas production,was spicily sumptuous!! I say spicily, as our wonderful Guide, Charles, ordered from his own pocket, some typical spicy dishes from the Wuhan Province.
I shall advise my peers to book with this group, and not hesitate to take another Sinorama adventure as well.
Thankyou, Sinorama, for a most wonderful expedition.
Barbara and Bruce Trethewey, Vernon, B.C.,Canada
Re: Tour Code: E0511-2016-CHXA-12A #7,8
Date: 2016-05-29 17:55 GMT-04:00
Just wanted to let you know that we just returned from the Focus of China Tour May 12th - everything was excellent - our tour guides Kevin And Laura were outstanding. We loved China and its people. The trip exceeded our expectations. Thank you all for your great service and support. We will spread the good news about Sinorama.
Rich & Sophie
Buffalo New York USA
Re: A wonderful and truly exciting experience
Date: 2016-05-29 17:54 GMT-04:00
Thank you for a wonderful experience
What a treat!!!
From the very beginning we had an excellent experience
The whole team at the Markham office in Toronto is just a pleasure to deal with Natalie made my bookings and also conducted the orientation that we attended and she imparted us with valuable information for our trip
Great job to Sinorama Toronto staff members
We were on the tour that left May 15th 2016 for the Beauty of China 10 day tour . We were four of us Two adults and two of our daughters aged 20 and 17 in a group of 23 people
Our Team Leader ADAM was just Fantastic and just passionate about what he did
Fantastic is an understatement
He was a bundle of knowledge, made sure that the the team or rather our bus which was Bus 4 was punctual yet flexible
He made sure we were all comfortable from the time we landed in Beijing till the time we boarded the plane at Shanghai to get home to Toronto
Made sure that our meals were upto expectation and if there were any issues he would resolve it on the spot
He was a wealth of knowledge , gave us detailed information of the sites we visited in Beijing and we were very impressed also by his wordly knowledge
A great sense of humour , kept us entertained and most importantly , made sure that we were very comfortably throughout our stay in Beijing , Xian , Shouoz and Shanghai
Our tour guide in Xian and Shanghai , Jenny and Catherine were good too and also made sure that our needs were met too
We were overwhelmed by the trip in general
A flight with Air Canada from Toronto to Beijing , Bullet train from Beijing to Xian , flight from Xian to Shanghai and flight back from Shanghai to Toronto - with all the optional tours, tips ,meals Chinese visa - such great value for money
I will rate this trip a 4.5/5 ( 5 being the highest )
And I would rate Adam a 5/5 ( 5 being the highest )
And will recommend Sinorama to my friends and my colleagues anytime
Thank you for giving us a wonderful experience
RE: TOUR CODE: E0409-2016-CH-15A #7
Date: 2016-05-29 16:50 GMT-04:00
I recently was fortunate enough to take the 15 day Imperial China tour and I must say it was a true once in a lifetime experience. Much of the experience can be attributed to our tour guide Adam (Hu) Weaver. With this only being only his second Sinorama tour, he made it an absolutely fantastic trip. He was always there to help with any of our requests. We were a group of 34 and by the end of our trip we were like one big family (Adam included). All of our hotels were first class which was a welcome sight after a long day of walking (make sure you have a good pair of walking shoes and have foot massage on the river cruise – well worth the extra money). Adam also kept us in tears (of laughter) on our bus rides from place to place with his Will Rogers sayings (this coming from an individual who has never stepped foot out of China – a very well read individual). This tour gives you all of the China highlights (the Great Wall, the Forbidden City, Terra Cotta Warriors, Three Gorges Dam) and Adam was there to give us the history behind all of these sites and many other locations. His talks were so informative that when I came home, I actually started to delve deeper into the history of China. The food was excellent (even for me, the "picky eater"). I never left the table hungry. I would highly recommend Sinorama Holidays and if you are fortunate enough to have Adam as your guide, be prepared for a person who truly cares about the welfare and enjoyment of each and every one of his clients. Thank you Sinorama and a huge thank you to Adam. Hopefully I will see you again in the future.
RE: Thank you from two happy travelers
Date: 2016-05-22 17:51 GMT-04:00
TOUR CODE: E0412-2016-CHTZ-12B #22,23
My wife and I were very pleased and satisfied with our Sinorama tour of China, April 12th to 23rd. The experience that Sinorama provided exceeded our expectations in all regards.
Carol, our tour leader, did a wonderful job. Carol was organized, effective, attentive, informative, and lots of fun, too.
Tony, our local guide in Xi'an, did an outstanding job and was very personable.
We have recommended Sinorama to our friends and family.
RE: TOUR CODE: E0403-2016-CHSH-12A #16,17
Date: 2016-05-22 17:01 GMT-04:00
My wife and I took your tour to China the first two weeks of April this year. We flew from south Texas to China and return. The flight was long but our trip was worth the flight.
We were met with our tour guide Tom Peter Hans. He was right at the gate with his Sinorama sign and he stayed with our group the entire tour. He made sure we were comfortable and went out of his way to help all of our group where ever we went.
There were 30 in our group so that was a large task to keep us all together all the time.
I was very impressed with Sinorama tours. (I think they must be almost as big as the Chinese government??). The entire tour and tour guide was exceptional.
We have traveled the world and without any question, Sinorama (and especially Tom Hans) was the best tour and guide we have ever seen.
We would recommend this trip, this guide and especially SINORAMA for any trip.
Thank you for such a wonderful time and for the visit to a fantastic and impressive country.
Ray and Carol
RE: TOUR CODE: E0503-2016-CHXA-12A #12,13,14
Date: 2016-05-22 16:21 GMT-04:00
The Theroux's just completed the Sinorama tour To China and want to complement you on a Wonderful experience. The trip exceeded our Expectations. Our tour guide Rene made the Trip special. We can't say enough about her knowledge And professionalism. We would take a tour with Rene again. Kudos go to her.
RE: TOUR CODE: E0504-2016-CH-15A #1,2
Date: 2016-05-22 16:04 GMT-04:00
Dear Friends at Sinorama
We have just returned from our 15 day tour of China through your company. We want to thank you so much for all you did to make this a tour we will never forget. Your travel company is so very well organized and uses the best tour guides as well as local guides. Every aspect of our trip ran smoothly, all the in country flights were handled so professionally by our guide getting us all checked in with no problems whatsoever. The hotels were definitely 5 star accommodations and the river cruise was a definite highlight as well. We cannot say enough about our guide, Candy Wang. Candy was like a mother, continually looking out for us, always counting to make sure we were altogether and if there were any issues she had them cared for immediately. She was very personable, sharing her life with us and making us feel very cared for. She always let us know what to expect each day and her knowledge of all the sites and the country in general enhanced our trip greatly. I would ask that you pass along our highest regard for Candy to whomever oversees your guides, she is a definite asset to your company and was greatly loved by all 31 one of us on her bus. Thank you once again for this once in a lifetime adventure, we will definitely recommend your tour company to our friends.
With gratitude, Frank and Carol Bukoski
Subject: TOUR CODE: E0413-2016-CHTZ-12B #7,8
Date: 2016-05-10 16:15 GMT-04:00
I just want to thank you for the trip of a lifetime, to China in April. From the travel, hotels (all 5 Star), to the itinerary, and our wonderful tour guide Tina, all top notch. I cannot say enough about this trip.
I admit that I was hesitant about being in the US and booking with a Canadian Company, but you took away all my fears. We could not have been handled better by any other company, answering all my emails quickly and professionally.
The group that you put us with (4 of us from Miami, and 4 from Orlando) with the 24 from Canada, were wonderfully matched up and we were all a family before the end of the first day.
Again, thank you for the trip, and for Tina. Absolutely everything was wonderful, and we would not hesitate to book with you again.
Subject: RE: TOUR CODE: E0421-2016-CHTZ-12B #1,2
Date: 2016-05-10 15:17 GMT-04:00
My husband Richard and I just returned from the Dream of China trip.This was our first trip to Asia and our first guided tour. I want to start out by mentioning our awesome tour leader/guide, Mike(Peng) Zhang. Being a visitor with no knowledge of the language is quite intimidating but Mike made sure we were comfortable and informed during the entire trip. I can't stress enough that Peng is an asset to your company and I hope a lifelong friend. Mike , along with the local guides, made us feel so welcome and made sure the trip was a total blast. We can never thank them enough.... even Jerry in Beijing who likes to talk....a LOT.
Every facet of the trip was very well managed, the food and lodgings far exceeded any expectations we had and we loved seeing everything you listed in our itinerary.
We are definitely going to recommend Sinorama to our friends and family and want to thank you very much for a holiday we will never forget!
Subject: Thanks to To** ****n
Date: Sat, May 07, 2016 1:36 pm
My husband and I have just returned from the April 20 - May 4 trip to China.
We wanted to express my sincere thanks to Tom Han who was a wonderful guide. He was very good about giving us the right information and preparing us for whatever was happening next. He was willing to do whatever was required to make sure we had a good experience.
He was incredibly patient and helpful, particularly with a disabled lady who had many problems travelling with her special wheelchair. Some of the airlines would not accept it and it had to be sent by boat but Tom tracked it down and took it with him to California on the next trip the he was working on the very next day after ours ended. Such dedication!!
We hope that Tom's hard work can be recognised and rewarded - we had a great trip, thanks to his hard work.
From: David & Joy
Date: 2016-04-29 12:38 GMT-04:00
Subject: Re: Tour Guide Commendation
Re: Tour Code: E0324-2016-CHXA-12A #8,9
I very much wanted to let your company leadership (both in Toronto and China) know how much we enjoyed the gentleman who served as our guide for most of our recent China trip.
Adam Weaver/Hu was not only an outstanding guide, but also a wonderful representative of and for the Chinese people. He was extremely knowledgeable, bright, and diligent. Our entire group felt very secure in the knowledge that Adam "had our backs" and was doing everything to make sure our vacation tour went smoothly. His insights deepened our understanding of the wonderful Chinese people and culture. He was even extremely funny and perked up many long bus rides.
I believe this was only Adam's second tour group with Sinorama. I wanted to be sure you know you have a GREAT guide working for you.
Many thanks to Sinorama for putting together a trip that was jam packed with many wonderful, thoughtful attractions and experiences.
David & Joy
Date: 2016-04-29 12:29 GMT-04:00
Re: Tour Code: E0403-2016-CHSH-12A #20
RE: Amazing adventure
Just wanted to let you know that I have returned from your Gold 8 river cruise April 3-12 totally amazed and my head is still swimming with all we did and saw. It was truly jammed packed with activities and excursions, some we didn't even know we were going to be a part of(for free). All the hotels were top notch and the breakfasts were overwhelming! We loved our guide, Forrest. He was always plotting and planning for our benefit. I think we got the best of everything as he seemed to be the "top" guide and so Bus 8 was blessed to have him as our go to man.
I've never done a formal tour before, always going on my own with friends or family, doing all the planning myself but it was great to have someone else take charge and make sure everything ran smoothly. This was all Forrest, a most knowledgeable guide and loving person.
I'm still trying to catch my breath from the fast pace but then we wanted to see as much as we could in such a short time so you wouldn't want it any other way. People ask me what was my favorite part of the trip but it was all so amazing that I just can't pick one aspect.
Thanks for a great adventure and I'll highly recommend your company to others.
From: Mary Joyce, Brendan McLaughlin
Date: 2016-04-19 13:35 GMT-04:00
Re: Tour Code: E0325-2016-CHTZ-12A #3,4
My wife and I have just returned from a most marvellous trip that we purchased from your company.
Our Chinese tour guide Cathy Lee, is a spectacular individual. We had an issue with a connection flight from Toronto in Shanghai ( no fault of Sinorama) Cathy made up what we missed on our first day so we would get all the major tourist attractions, namely the forbidden city and Tienanmen square. Cathy did more than she really needed to do, instead of telling us we missed the first day attractions because of a bad flight connection, Cathy adjusted the last day so the 10 that flew from Toronto could see these attractions. Also she made sure that we got a dinner one night even though the restaurant should have closed. Cathy made sure that nothing was sacrificed on this tour.
Cathy was very informative and a really good tour guide, especially with the different ages of her 30 people she had in her care.
The entire tour from start to finish was more than what my wife and I expected. We had comfortable tour buses, 5 star hotels, incredible local cuisine, amazing attractions and easy flow to all our different facilities we visited on this guided tour. I will be recommending this tour to all my friends and family. My wife and I also look forward to booking other Asian tours in the near future.
Mary Joyce, Brendan McLaughlin
Date: 2016-04-19 13:32 GMT-04:00
Re: Tour Code: E0324-2016-CHXA-12A #7
I was concerned about taking a trip with Sinorama because the modest price seemed to be too good, but I am happy to say the trip was very good. The accommodations were very nice, meals excellent, side trips well-planned, and generally an excellent value. The best of the trip was the excellent tour guide, Adam, who is a true gem. Adam is very intelligent, well educated, has the timing of a stand-up comedian, and just turned our group of 34 into a friendly, caring, bunch of friends. I will remember the wonderful sights of China, and the joy of seeing treasures I'd only read of, but experiencing all with the help of a great guide enhances the memory many times over. Good job, Sinorama!
From: Wayne and Maureen
Date: 2016-04-19 13:21 GMT-04:00
Re: Tour Code: E0319-2016-CH-12B #1,2
We have just returned our Chinese tour. I was most impressed with all aspects of our tour. We were able to get a look at Chinese history and the current Chinese society. All our accommodations were first class and transportation arrangements excellent. We receive very good value for our money.
The feature of our tour that made the whole tour excellent was our tour guide Peter Huang. Peter made every event and tour stop excellent.
Wayne and Maureen
From: Louis and Christine
Date: 2016-04-19 13:19 GMT-04:00
Subject: Re: Note of thanks for recent "Charm of China" tour!
Dear friends at Sinorama,
My husband and I recently returned from China (tour code E0326-2016-CHSH-12A). We wish to thank all involved in the planning and implementation of this dream vacation! I cannot find the words to appropriately convey how beautiful and satisfying every moment of this adventure felt! Each day flowed seamlessly from one awesome experience to the next. I especially want to thank you for employing some of China's finest young people to host us as guides in their homeland! Their commentaries, filled with history and personal stories, brought each place to life that no guide book could have done. Mr. Feng, Ruo Yi (Johnny) was our national guide. From first to last days, he was our fearless leader! With calm efficiency, good humor, knowledge and availability, we knew we were in his safe hands every minute of the trip....it was very difficult to say goodbye....he stole a piece of my heart, and I believe all who were part of his "family"! We certainly will highly recommend your agency and this trip to anyone looking for the great service Sinorama provided us!
Louis and Christine
From: Alberta Dickson
Date: 2016-04-19 13:18 GMT-04:00
Tour Code: E0311-2016-CHTZ-12B #48
I would like to commend our guide Lisa Yan on our recent tour through China with your company. Our dates were Mar. 11-23rd, 2016. There was another Lisa also who was a guide—not to confuse them. I've forgotten our bus number now as reference.
In every way aspect of the job, she was superb. Always calm and on top of whatever was needed, prompt, friendly and attentive always to any person who might be lost in the crowd. Once I found her taking my elbow as a hundred or so people were trying to get through a small space after a performance. I had a cane, and perhaps that's why I noticed this last part.
She was funny, and interesting, and extremely knowledgeable about the history and customs of China as they related to our trip. Perhaps because her English was markedly better than that of most other guides we met locally, we had something to compare to. She was diplomatic as well, and here and there, filled in something that another guide hadn't been able to explain well—always in the most polite way.
I also saw her problem-solve when a couple of people on our tour had a problem with a store or purchase.
Please pass on to your human relations side of the company my highest compliments for her.
Date: 2016-04-19 12:14 GMT-04:00
Subject: Tour Code: E0320-2016-CHTZ-12B #1,2
We have been back from our Sinorama Holidays Dream of China + Yangtze River tour for a couple weeks but wanted to take a minute to tell you how impressed we were! Booking the trip online through your company in Canada while we reside in the US did make me just a little nervous but through email any questions I had were addressed quickly. The information we received and what was available on your website was excellent. We were able to be completely prepared for our trip, all the information was accurate and everything we needed was presented. Every aspect of our trip was better than I expected, accommodations were excellent, the food was great as was the itinerary. Even better, there were no hidden charges, everything was included. Thank you for showing us China, it was a wonderful vacation.
Date: 2016-04-19 12:09 GMT-04:00
Subject: Such an enjoyable China trip!!!!
Let me express my thanks and gratitude to Sinorama for the most enjoyable trip since my honeymoon. I don't have words to express my thanks for the a trip that was far more than I had expected. I really didn't know what to expect when I signed up for the trip, but it went far beyond what I had expected. The hotels, restaurants, daily excursions, river cruise were absolutely all first class. I would gladly sign up for this cruise again. One of the main reasons this cruise went without any hangups was because we had a tour guide who made every effort that our needs were met. Johnny Feng looked after his group (Johnny's family}
as a mother looks after her children. He made sure that we didn't get lost. If he thought that we were lost, he would go looking for us. I wasn't familiar with the other tour guides. If they are efficient as Johnny Feng, you don't have anything to worry about.
Thank you for making this vacation one that I have been sharing with my family and friends and have so many wonderful pictures and memories of China. I can't wait to get all my pictures and movies processed and have a party and show my friends CHINA.
I will keep looking for Sinorama's tours in the future..
From: "To* Qui**"
Date: Fri, April 15, 2016 11:01 pm
Subject: RE: FINAL ITINARARY & HOTEL LISTS
We are now home safely from our China holiday and I am writing to let you to know just what a wonderful experience the entire trip proved to be.
In particular I would like you to know that our Tour Guide, Arnie, was particularly helpful and efficient throughout the entire period. He came across as a hard working and conscientious employee of Sinorama and is a very personable young man, has excellent English language skills and proved to be not only knowledgeable about all aspects of the holiday, Chinese culture and the venues we visited but is a thoroughly efficient and well organised administrator. He was friendly towards all the group members, without showing any bias and was patient and considerate in handling the many questions which were put to him en route. My wife and I are seasoned travellers and have taken many coach and touring holidays in the past with various firms, including Wallace Arnold and Leger Holidays. Arnie ranks as one of the best Tour Guides we have encountered and in speaking to other members of our group, who were together right from the start of the holiday on 26th March, they voiced similar opinions to my own as to his abilities and effectiveness in the job.
Thank you for providing us with such an excellent China experience and adventure. We will be happy to recommend your company to others, whenever the opportunity arises.
Date: Mon, April 18, 2016 9:04 pm
Subject: RE: FW: China 19 day tour 26 March - 14 April 2016
We have just returned from your 19 day tour of China, travelling from Beijing to Hong Kong. We would like to say how much we enjoyed our holiday, and have numerous memories and hundreds of photographs to remind us of our wonderful adventure. The holiday was challenging in many ways and we are exhausted, hardly surprising when we consider how much we have seen and how far we have travelled. Every aspect of the trip was well organised and ran far more smoothly than we had anticipated, largely due to the hard work of our guide, who worked tirelessly to make sure we had the best experience. He was friendly, efficient and knowledgeable, well supported by a number of local guides.
We were very happy with all the hotels, though perhaps the Nina Tower in Hong Kong was rather impersonal and some distance from the heart of the city. The 4 night cruise was excellent. The boat was exceedingly comfortable and provided a welcome respite from the otherwise busy schedule. We were happy with the meals, though there was some monotony in the menus. We appreciated the variety of experiences included in the package. When travelling with a group - over 30 of us - it is important to remember that the schedule needed to address different interests and we feel that our itinerary did that. We remain amazed that so much could be packed into a 19 day holiday for such a reasonable price.