Terms and Conditions - Please read carefully
The purchase of any travel services offered by Sinorama Holidays Inc (SINORAMA) constitutes a contractual arrangement between you and SINORAMA, and represents your acceptance of
SINORAMA Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. These Terms & Conditions are subject to
change after the publication. You are advised to check on our Web sites or to request the latest version of the Terms and Conditions from our agent prior to booking your vacation.
How to Make your Reservation:
To make your reservation, please see our professional travel consultant.
Standard Deposit and Final Payment:
We accept cash, cheques, or debit card. Your payment is not deemed made until it is received by SINORAMA. A non-refundable, non-transferable deposit of $200 per tour vacation per
person is required for us to reserve space for you, with some limited exceptions as noted below. Your booking is not confirmed until the deposit is received by SINORAMA and you \
receive a confirmation invoice. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Please review and verify your booking
invoice thoroughly and contact your travel consultant immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Final
payment is due 60 days prior to commencement of services, with some limited exceptions as set forth below. If we do not receive final payment by the due date, we reserve the right
to cancel the reservation and retain your full deposit and any Travel Insurance premiums. We are not responsible for canceled land or air reservations in the event payment is not
received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation in order to secured booked
Cancellations & Cancellation Fees:
Cancellation of a reservation can only be made through SINORAMA, the following charges will apply in the event of any cancellation. If cancellation is received before the final
payment date of your vacation, your non-refundable deposit will be retained in addition to any airline-imposed fees or penalties. Less than (60) days (including 60 days) prior to
the departure date: Non-refundable. No refunds will be made by SINORAMA for services either cancelled or unused subsequent to departure.
SINORAMA is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight, it is your responsibility to work with the
airline on which you are ticketed to reach your destination. SINORAMA is not responsible for any additional expenses you may incur prior to joining you trip. SINORAMA is not
responsible for and will not provide any refund for portions of trips missed due to canceled, rescheduled, or delayed flights.
Schedule check and reconfirmation:
Flight schedules are subject to change without notice. All customers having purchased a flight from SINORAMA must check the flight schedule with the airline company and/or a
SINORAMA representative during the 24-hour period immediately preceding either the departure or the return date. Customers must reconfirm their return flight in the 24 to 72 hours
before the scheduled take-off time.
It is mandatory that customers arrive at the airport check-in counter at least two (2) hours prior to departure, failing to do so may cause their reservation be cancelled and their
seats be assigned to other customers. Under such circumstances, customers have no right of recourse.
Aircraft seating is conducted by the staff at the airline check-in counter or automatically given by their system. SINORAMA cannot book pre-assigned seats for any clients.
Other applicable conditions
Air transportation is subject to all applicable government regulations and is governed by the Warsaw Convention and the Conditions of Contract appearing on the airline ticket.
For the benefit of everyone on your vacation, SINORAMA reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed
incompatible with interests of the other participants. We will not refund nor cover any cost or expenses you incur if we have to terminate your vacation arrangements due to your
Travelers Who Need Special Assistance on Traveling
You must report any disability requiring special attention to SINORAMA at the time the reservation is made. SINORAMA will make reasonable attempts to accommodate the special needs
of the disabled travelers, but it is not responsible for any denial of services by airline companies, hotels, restaurants or other independent suppliers. SINORAMA and the airline
companies reserve the right to refuse passage to customers who seem unlikely to be able to complete a trip, or for whom such a trip could prove dangerous to either themselves or
others around them.
Air navigation orders adopted by the Ministry of Transport allow infants under two (2) years of age (at date of completion of travel) to travel free of charge, provided they do not
occupy a seat (flight reservation must be made) and no meal service is provided. Children aged two (2) to twelve (12) years may travel at the applicable child fare, provided that
each child is accompanied by one (1) fare-paying adult. Proof of age is required at all times.
Visas & Passports
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws,
regulations, orders, and/or requirements of the countries you will visit. All passengers traveling internationally are required to have a passport. Most countries require that the
passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many
countries require blank pages.
Hoteliers are solely responsible for room allocation, in accordance with the category reserved by customers. Should customers choose to alter their room category upon arrival at
destination (upon availability), they must make their own arrangements with the hotelier and assume all additional fees levied by them. Special requests concerning room amenities and
location can be transmitted to the hotelier. These requests do not constitute a confirmation under any circumstances. Please note that accommodation check-in times vary worldwide.
Air carriers have individual rules and regulations with respect to baggage weight, size and number. Customers must consult with their travel agent for applicable restrictions. In
general, the airline company accepts checked baggage weighing up to 20kg (44 lb.) per person. An additional fee of $5 per kg (price subject to change without notice) is levied for
all baggage in excess of the 20 kg limit. Additional baggage is subject to acceptance by the carrier. Each person is also allowed one piece of hand luggage, which must not exceed 5
kg (11 lb.) in weight and 23 X 40 X 51 cm or 9 X 16 X 20 inches in size. Please do not pack travel documents, cash, valuable or fragile articles in suitcases.
Sinorama Holidays Inc is an independent company (the Company) licensed to market and distribute travel products and arrange for vacation services offered in its publications or on
its Web site, including transportation, sightseeing, and accommodation through independent contracts.
The air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are
independent contractors and are not agents, employees, servants, or joint ventures of the Company or its affiliates. All certificates and other travel documents for services issued
by the Company are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the
carrierís liability to passengers (vacation participants). Where any claims or part of a claim (including those involving death or personal injury) concerns or involves any travel
arrangements ( including the process of getting on or off the transport concerned) provided by any air, sea, inland waterway, rail, or road carrier or any stay in a hotel, the
Companyís maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation
applicable to the travel arrangements or hotel stays (e.g. the Warsaw Convention) in that situation.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, the Company will
arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participant.
The Company reserves the right to accept or reject any person as a vacation participant ; to expel any participant from the vacation; to make changes in the itinerary whenever the
Company deem it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense
occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator, or any other person. Any dispute between the vacation participant and
the Company directly or indirectly relating to the Terms and Conditions shall be first submitted to mediation at Toronto, Ontario, before a mediator mutually agreed to by the
parties. If mediation is not successfully, the dispute must be resolved by binding arbitration under Ontario laws in Toronto, Canada where the arbitration shall be conducted before
a single arbitration in English. The prevailing party shall be entitled to an award of costs and reasonable legal fees. Any action to enforce the arbitratorís decision shall be
brought in the courts of the province of Ontario.
Arbitration against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other
than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of the Company by a document in writing, is authorized representative of the Company by a document in writing , is authorized to
vary, add, or waive any term or condition in its brochure or its Web site, including any term or condition set forth in the preceding provision.
(revised on July 11, 2009)