Letter No.379

From: Carolyn Millar 
Tour Code: E1124-2017-CH-15B
Date: 2017-12-11 
To: Vancouver office

Please Rate For our service - Excellent

The ONLY reason we went on this tour is because we were personally recommended by a trusted friend. Omg - thank heavens we listened! This trip was amazing from the fabulous itinerary to our amazing tour guide. His name was Jimmy and anybody who gets him will be lucky indeed.
We’ve always feared tours as we recognize that the speed of any tour is completely dependent on the slowest person. Not with Sinorama. I cannot believe how much we did, saw, experienced. Loved, loved, loved it.
We just got home Saturday and are now looking to book another holiday with Sinorama.
5 stars, all the way!
A very special thank you to a Jimmy. Sinorama is very, very lucky to have him ❤️♥️❤️

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth 
                                                        - Internet

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Letter No.378

From: Lenny & Ruth
Subject: Tour Code: E1115-2017-CHSH-15A #10,11

Date: 2017-12-02

We would like to express our opinion on our recently completed trip to China on the above date. My wife and family were completely satisfied with what was offered by Sinorama Travel. I must point out that Tom Shi our tour guide was the most professional guide I have encountered in all our travels with different groups we have traveled  over many years and many countries including Europe, Mid East, and Asia. Tom went out of his way to resolve a medical emergency regarding  my wife's diabetic condition. Her insulin vial was accidentally placed in the trash by housekeeping. With a language barrier Tom was there to intervene with the house staff to replace the vial in the next city we visited. He consistently inquired every day to check on her health. His personality and quick wit was a true asset to all on our wonderful china trip.
 
Best Regards
Lenny & Ruth 

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Letter No.377

From: Gerardo and Maria
Subject: Tour Code: E1007-2017-CH-15B #5,6
Date: Nov 02, 2017
To: Toronto office

Dear Sinorama,

To whom it may it concern,

We just came back from our trip. We travel under the Imperial China tour on October 6th. It was an incredible experience. We enjoyed it to the max. Everything was so well planned and organized. Our guide Jeffrey Summer was the cherry on the cake. He made our trip pleasant and secure.

During the two weeks that our trip lasted, we were treated really well. The timing to the attractions, the well planned schedules to optimized the days and the food was great in most of the restaurants. Jeffrey was always talking care of us at all time. He took care of everything and everybody's.

A couple of times, we saw him awake during late hours checking we were all fine. We really want to congratulate Jeffrey for his hard work and excellent planning in our trip. Thank you very much for that,

Yours,

Gerardo and Maria
Bus 1

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Letter No.376

From: Pamela and Endre
Subject: Tour Code: E1007-2017-CH-15B #13,14
Date: October 28th, 2017
To: Toronto office

My husband and I have recently returned from the most thrilling and enjoyable vacation of our lives. The Imperial China 15 Days 2017, departure date Oct 7th. This experience of exposure to the very interesting Chinese history and being acquainted with present modern day China was enlightening to us.
From when our tour guide, Jeffrey Summer met us upon our arrival in Beijing, to our departure from Shanghai; the experience went far beyond our expectations. For the most part, our journey to five Chinese cities, Beijing, Xi'an, Wuhan Chongqing and Shanghai were all well planned and carried out smoothly thanks to our tour guide, Jeffrey Summer. His knowledge of China's culture and history and command of the English language and his attention to the well being of the tour group was commendable. Our trip would not have been such a successful experience without Jeffrey Summer's attention to the enjoyment and safety of our tour group.
The highlight for us was the cruise of the Three Gorges on the Yangtze River. Scenery was both beautiful, and very interesting. The cruise boat was well laid out with beautiful décor and comfortable. The attention and care of the cruise staff was also commendable. The dinning experience of three meals a day was excellent. The wait staff at our table were outstanding and the food very good, especially the breakfast. The excursions to the Water Village, the small boats exploration of the Three gorges were well worth the effort, even though quiet a challenge for my husband and I; as retired seniors with some mobility problems. Once again I must commend Jeffrey Summer who guided our group on the trail and many steps to the Water Village. In particular, he was very helpful to my husband and I as he assisted us with the most difficult sections. The Village wedding and singing was very entertaining to us.
In conclusion, I would recommend this trip to everyone as well worth the effort and expense. It was a trip of a lifetime for us and we would like to commend Sinorama Holidays. In addition to Jeffrey Summer, I would also like to give our thanks to the several additional City guides who provided us with both interesting knowledge of their particular citys.

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Letter No.375

From: Doreen Leichnitz
Subject: Re: Tour Code: E0904-2017-CHSB-15A
Date: 2017-10-04 13:49
To: Vancouver office

Please Rate For our service - Excellent

I would like to thank our tour guide Jimmy for the amazing job he did looking after us on our Glorious China and Yangtze River trip Sept 4 - Sept 19. Jimmy went above and beyond for the 18 people in our little group.
What a fantastic 15 day adventure this trip was. All the sites from the Silk Factory and Silk Museum in Shanghai to the Panda's in Chongqing, onto the 3 day Yangtze River Cruise (Three Gorges Tour)- The Red Pagoda, the Goddess Stream, the Water Village tour, and the Three Gorges Dam tour (largest dam in the world), then on to Jingzhou to see the 2000 year old mummy, then bus ride to Wuhan, then high speed train to Xi'an to visit the Jade Factory and Terra Cotta Army, then on to Beijing to see the Temple of Heaven, Tiananmen Square, the Forbidden Palace, the Summer Palace, the Fresh Water Pearl Factory, a Rickshaw ride, the Cloisonné Factory and finally the Great Wall of China.
I would highly recommend this trip to anyone.

Thank you again Jimmy and all the local tour guides - Charlie in Shanghai, David in Chongqing, Fish and Yale in Xi'an.

Daryl Fenton and Doreen Leichnitz

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth

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Letter No.374

From: Marjorie McIntyre
Subject: Re: Tour Code: E0902-2017-CH-12A #16
Date: 2017-09-26 3:46 pm
To: Toronto office

Natalie Fong

I was on tour from Sept 2 to Sept 14th. What an amazing opportunity. Many thanks. Jeffrey was a great tour operator, very personable and for ever counting to make sure we were all there. This was a trip of a live time. Many thanks for this opportunity. Nothing like being home and acknowledging how spoiled we are and how good we have it. This trip covered a lot and we saw and did a lot.

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Letter No.373

From: Linda Loucks
Subject: Re: Tour Code: E0902-2017-CH-12A #17,18
Date: 2017-09-21 2:34 pm
To: Toronto office

To whom it may concern:

I want to tell you that our tour guide in China, Jeffery Summer was so awesome for our trip. He explained things great and told history and stories. He had everything arranged and nothing went out of order. He worked really hard for our group. He is a great guy and very patient with us. He is the one who made the trip a great experience.

Thank you for Jeffery Summer. Keep him on your staff. Don't let him go. Our whole group loved him. We gave him recognition on our last night

Tour code: E0902-2017-CH-12A
Tour bus 10
Thank you
Linda and Janet

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Letter No.372

From: Heather Burton
Subject: Re: Tour Code: E0605-2017-CHSB-15B #24
Date: 2017-07-17 16:48
To: Toronto office

I am writing this email to express how grateful I am for our tour guide, Harvey, when we traveled to China this past month. Harvey is an extremely knowledgeable, personable, and confident leader. We could rely on him for anything that we needed. He answered our questions. He gave us thorough explanations and information on all the sites we visited, and he was very easy to understand. His English is excellent and it does not take a lot of effort for an American to comprehend what he is saying. He's also very funny and he can always make us laugh.

In addition to all these wonderful qualities, Harvey is an approachable person and caring friend to all he meets. He shows a genuine interest in the things we like, and he is sensitive to any concerns or questions we may have. I cannot think of any other tour guide who has the same natural ability with the language and a natural ability to connect with others. He is an extremely valuable professional and I know that he will help many, many people to connect with the Chinese culture in a very meaningful way.

There are so many things that Harvey did that showed me he is committed to his job and he will go above and beyond the call of duty to help someone. There was one time on our trip when my brother lost a very expensive watch on the bus. Harvey gave up some of his free time to help us find this item, even though it was not convenient. He called the bus driver, and brought us down to the location of the bus, and we retrieved the item successfully. Not only that, but after the two weeks of being on tour in China, Harvey even wrote an individualized thank you note to each of us. It was very evident to me that we were important to him and he would always remember us. I am grateful for all he was able to share with us. He is someone who can be trusted and we were very, very lucky to have him with us as our tour guide in China.

From, Heather Burton

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Letter No.371

From: Sylvia
Subject: E0501-2017-CH-20B #6,7
Date: 2017-07-10 18:06
To: Toronto office

Please Rate For our service - Excellent

Your comments Panorama of China + Yangtze River Cruise E0501-2017-CH-20B

We took the 20 day tour of China. We started in Beijing and ended in Hong Kong, covering an amazing country in a relatively short time. We had found Sinorama on the internet and booked it almost on a whim. What had we done? We were not familiar with Sinorama and started to have second thoughts, but we had already given them our money. So, China here we come.

All of our fears were for naught. The tour was all we wanted it to be and more. They did a wonderful job of making arrangements and planning the trip. The cost was more than reasonable. It included air fare from and returning to Nashville, our gateway city, all transportation in China, including the cruise ship, river boats, buses, trains and planes, all meals except for a few night meals that were optional, all side trips, tips, accommodations (all 5 star) and guides. We had one guide for the entire trip plus many local guides. We certainly got value for our dollar. The best part was our guide, Mike Zhang Peng, who was with us from Beijing to our departure from Hong Kong. 

My husband and I were the oldest couple on the trip, both in our late 70's. Many times it was physically challenging with all the steps and distances to walk. Someone with a FitBit said that we walked 70+ miles! We may have been the last ones to "cross the line", but Mike always made sure that we made it and assisted us whenever we needed it. He was not obvious about it. He was just a presence, which we appreciated. He was wonderful, knowledgeable, had beautiful English, funny, and clear on instructions. He also shared with us some of his personal life. We felt that really gave us an insight into China and its people. I could go on and on about Mike. 

We were able to handle our own luggage, climb the steps etc. However, there were a few times that we were struggling. Several of our fellow travelers assisted us , unasked, when we needed it. It was a wonderful group from all over the world. 

We did have one mishap, which was my fault. I lost my cell phone. Mike said he would try to find it and get it to us. We thought that he would never be able to find it. Fortunately, I had my calling card taped to the back of it, with Sinorama written on the card. He contacted several of the hotels and sure enough it had been turned in to the desk. He then had to find someone with Sinorama, to hand carry it to Toronto. It could not be mailed from China because of the battery in it. Sinorama mailed it from Toronto to our home in Mississippi. It was nothing short of a miracle. We have nothing but praise for our guide, Mike, and the personnel with Sinorama. They definitely went the extra mile.

We would recommend Sinorama to anyone, family and friends. We appreciate all that everyone did to make this a wonderful and memorable trip.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter No.370

From: Suzy Baxter
Subject: Glorious China
Date: 2017-06-26 07:20
To: Vancouver office

Please Rate For our service - Excellent

Your comments

We just finished our tour on June 19th and we absolutely LOVED our experience with Sinorama.

We met our group in Shanghai ( as we were coming from another tour to India).

Sinorama was always responsive and professional ( when we were in the planning phase)

Accommodations exceeded our expectations.

The meals were fairly good ( Breakfast was our favorite) , just be prepared to eat Chinese food every day , which for us it was a plus for Sinorama as it really gave us a true experience feel of China. The meals are plenty , so you will over eat. The Yangtze River cruise is mostly buffet, simply delicious, every time.

The tours and tour guides were unforgettable and so pleasant , and it thought us so much about beautiful China.

But the BEST part of our experience was Toby Li, our Tour leader. We all made a friend for life, he was caring , funny ( most Chinese we encountered were actually very funny, or tried anyway :-) ), knowledgeable, very congenial and organized. He is definitely an asset to Sinorama. 

We will definitely go back to China one day, and hopefully have Toby to guide us through. 

If you are considering visiting China, do not hesitate, the Country is beautiful, and with Sinorama you will be in great hands. And try your best to get Tobi Li...That will make it a Trip of a Life Time!

Allen & Suzy Baxter

Carrollton, VA USA

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter No.369

From: Guy Leclerc 
Subject: F0528-2017-CHSB-15B #6-7
Date: 2017-06-15 13:01
To: Montreal office

Please Rate For our service - Excellent

Your comments We are just returning from a fabulous 15 days trip to China, La Chine Glorieuse et le fleuve Yangtzé. We benefited from a direct flight from Montreal to Shanghai on Air Canada on a DreamLiner. The 14 hours trip did not seem all that long. The mood lighting, the excellent staff and the 3 meals schedule really helped in that regard.

We visited Shanghai, Wuhan / Jingzhou, Chongqing, Xi'an and Beijing. What hit us from the start was the population (Shanghai 24 millions or so, Chongqing 33 Millions) and the incredible number of high-rise apartment buildings in construction ... everywhere!

We took the Bullet train, 2 internal flights with Air China and we also had a short cruise on the Sinorama Gold 3 cruise ship for a 4 nights / 3 days cruise along the Yangtzé river ... an 800 km ride.

All of the hotels we stayed at were 1st class ... food was good. Don't forget you are in a different country so the preparation of the meals may be different but that is one goal of the these kind of trips ... get to know the different cultures. Aboard the cruise ship we were met by very welcoming people (all of the staff) and the food is incredible. In all of the major cities we were met by a local guide and he / she gave us loads of information and historical facts. So all in all it was a perfect trip! 

Thanks to Zoé (our accompanying guide from Sinorama in Montreal) and everybody involved we had a wonderful time.

Sylvia & Guy.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

- Others

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Letter  No.368

From: :Mary Elizabeth McGrogan 
Subject: Michael Huang and our Magnificent China Tour: Superb
Date: 2017-06-16 5:25 pm
To: : info@sinoramaholidays.com

We were on the Magnificent China Tour from May 11 - May 30th.

The tour was excellent and we were very fortunate to have a terrific group - 24 people who all enjoyed each other's company

I a writing to tell you about our excellent Tour Guide. Michael Huang, Michael was a logistic genius. The international One Belt, One Road conference was in Beijing at the same time that we there. Security was tight, roads and venues were closed. Michael was unflappable - he seamlessly rearranged our schedule around the availability of venues and road closures. I am sure it was a headache for him, but we didn't feel any distress. 

Michael was always good humoured and attentive. Always a smile and greeting. Always helpful if something was lost or if there were concerns. Always careful to let people with allergies know what dishes they should avoid.... EVERY meal. I asked him once if he missed his family and he replied, "The group is my family." We never stopped asking him questions - poor Michael - and he made those long bus rides entertaining and informative. He created such a positive and fun atmosphere that by the end of the tour on the train and bus we were like a noisy group of students sharing food, telling jokes, teasing each other.

And he made us feel that he was having a good time too - if there was a minute that wasn't enjoying himself, we didn't know it. 

I will be taking another Sinorama tour for sure. I hope that Michael Huang will be my tour-guide. He made this trip the best ever.

I am not able to be in touch with him. If you could forward a copy of this email to him, I would very much appreciate it.

Thanks you

Mary Elizabeth McGrogan

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Letter  No.367

From: Steve and Paula
Subject:Re: Re: Tour Code: E0428-2017-CH-15B #13,14
Date: 2017-06-21 11:27
To: Sinorama Holidays

Re: Tour Code: E0428-2017-CH-15B #13,14

In May, my husband and I went on the Sinorama 15-Day tour of China. The tour itself was amazing. We saw everything we wanted to see in China on our first trip to the country. We were impressed with the accommodations. The hotels were first-class although they were quite far from the cities. We especially enjoyed the hotel buffet breakfasts. The group meals were good, but the all seemed the same. 

The one thing that made our tour better than any other groups, was our guide Peng (Pong) Song. Pong was always cheerful. He had very interesting stories about his personal experiences and Chinese history. He is very intelligent and well-versed in American history, culture, language and slang. He made the tour very enjoyable. In many cases during the tour, Pong went out of his way to make sure that our group's accommodations, reservations, and sight-seeing were the best they could be.

We would love to take another tour with Pong again.

Steve and Paula

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Letter  No.366

From: Margaret O'Connor
Subject:Re: Tour Code: E0509-2015-CH-15B #16
Date: 2017-06-21 11:27
To: Sinorama Holidays

Re: Tour Code: E0509-2015-CH-15B #16

I am writing to tell you how the tour guide, John Wen of Sinorama Holidays, made the 14 day trip so enjoyable. I was part of a group of four old ladies who traveled together from Boston and by the end of the trip had earned the title of "Dragon Ladies". We all had various physical limitations, poor sense of time, and unbridled curiosity. We gave John ample opportunity to display his wonderful sense of humor and extreme patience. More than anything, I would like to point out to you how knowledgeable John was of the historic background of each city we visited. Coming from a teaching background, I was more than impressed with John's ability to explain the culture and customs of each city we visited. He went to great lengths to make sure we were able to exchange our money, find our baggage, and get correct connections in each location. John was the perfect guide and escort, seeing to every detail of our needs. Thank you for having him accompany us on the Imperial tour.

Gratefully,

Margaret O'Connor

Dragon Lady #4

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Letter  No.365

From: Mark Core
Subject: Re: E0530-2017-CH-12A
Date: 2017-06-17 05:43
To: Vancouver office

Please Rate For our service - Excellent

Your comments My wife Patricia, son Jason, and I just returned home from the Dream of China 12-day tour and we are very pleased with our experience. The Forbidden City, Temple of Heaven, Summer Palace, Great Wall, and Terracotta Warriors were all fascinating. The hotels were great and the Yangtze River cruise was delightful. We also had several shorter stops at places like the panda zoo and the Jingzhou museum that made travel days into memorable experiences as well. Overall the tour was great and an unbelievable value.

But what really made our trip so special was our guide Mary Li. The logistics of a tour like this are daunting, but Mary made it easy for the whole group with all her preparation, hard work, and care, always looking out for us. All the while, she also made time for any special needs or requests, questions, or just friendly conversation. She consistently went beyond the call of duty for our group. Finding lost items, helping the weaker guests on stairs, even directing traffic for our bus. Mary is more than just a great tour guide. She is a kind, sincere, and generous person and I feel honored to call her our friend. People of her caliber are hard to find. She is a rare gem and Sinorama should feel very lucky indeed to have her.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth

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Letter  No.364

From: Judy Bradley
Subject: Re: Tour Code: E0529-2017-CHSH-12A #7
Date: 2017-06-19 16:13
To: Toronto office

Please Rate For our service - Excellent

Your comments I recently returned from a China tour with your company, May 29 - June 9, 2017. We were in a tour group of approximately 30 people, traveling by bus, plane, river boat, small boat, and high speed train, Behjing to Shanghai over a period of 12 days. Our tour guide, Vicky, was with us the entire trip, from welcoming us in Behjing to our final farewell at the Shanghai airport. Vicky was consistently professional, yet personable. She kept us informed of developments and schedules without giving us more than we could wrap our brains around at one time. She remained cool, calm, and collected when changes were needed: She coordinated and took care of business efficiently and without apparent stress so we always felt we were in good hands. We could understand Vicky's English and she seemed to easily understand ours. Vicky shed a great light on China's history and culture all along our way, which was very much appreciated as well! We had a great tour group and got to know each other fairly well in that short period of time. We allowed for each other's idiosyncrasies and enjoyed the diversity that each brought to the group. There was a nice feeling among us and I think it was primarily Vicky who helped us get to that nice place! The trip was amazing! It was interesting and informative, challenging yet relaxing. We saw huge cities as well as countryside farms and homes. I will highly recommend this tour and the tour agency to all who express interest. Thank you to you and your staff for all you did to make this experience memorable and pleasant!

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth

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Letter  No.363

From: Mrs.Taimanov
Subject: Re: Tour Code: E0530-2017-CH-15B #11,12
Date: 2017-06-19 11:12
To: Toronto office

Dear representative,

I would like to express my sincere Thank you for the wonderful tour we just attended-Imperial China (May 30-June13).

We made this trip from Pittsburgh PA, USA ,taking off from Cleveland,OH.

Such a great trip, wonderful itinerary and excellent tour guides everywhere..

We absolutely love it!

We would like to give special Thanks to our Beijing local guide Susanna and our national tour guide Kevin Chen.

They both have a great personality,they made this tour very special.Their love to China filled up our hearts and we want to come back...

Please let them know they are wonderful!

Now I'm looking forward to another tour and will bring more people form Pittsburgh.( Flight from Pittsburgh to Toronto would be more convenient). I will definitely recommend your tour agency to everyone who might be interested in .

Looking forward to see more of China nature.Still would like to visit Great wall and take a high speed magnetic train in Shanghai, but scenery would be my first choice. Can you recommend anything?

I also wondering if you have any tour to Tibet?

Thank you so mach again and looking forward to hear from you.

Best ,

Mrs.Taimanov

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Letter  No.362

From: Sue
Subject: Re: Tour Code: E0529-2017-CHSH-12A #9
Date: 2017-06-18 10:42
To: Toronto office

Re: Tour Code: E0529-2017-CHSH-12A #9

I just returned from a wonderful China adventure that was booked through your company. We departed Atlanta, GA on May 29 for Beijing. We left Shanghai June 9 to Atlanta,GA. We had a tour guide with an English name of Vicky that made the trip memorable. She was informative, interesting, personable and when our flight out of Chongqing was delayed she made arrangements for us for that night. She did so with a smile on her face even though I know she was more tired than us. She always met us in the morning and was with us through the evening. I don't know how she did it! I wish I could have her as a personal guide for our trips around the world. I have never had such a great guide.

I would highly recommend this trip. The other guides might be fine but I would tell friends to try to get on Vicky's tour.

Thanks for such a delightful trip.

Sue

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Letter  No.361

From: Matthew Hannam
Subject: Recent Trip and Plans for Next Year
Date: 2017-06-13 14:26
To: Montreal office

Good afternoon,

My wife, son and I recently returned from the Dream of China trip on which Sharp Sun was our guide. I want to say how incredible of an experience I felt this trip was. The organization, the sites, the food, the other guests, the buses, planes etc., were all excellent. I still can hardly believe how amazing of a trip it was. I want to also give praise to Sharp as both a guide and a person. He was extremely professional, had great attention to detail and memory, and was very kind to all the guests, including my 4 year old son. Sharp feels like family now and I think all of the guests would say the same, he is a wonderful man. Also, Laura in Beijing and Sally in Xi'an were also wonderful and left a lasting impression on us.

Looking ahead to next year, many of the guests, including myself have expressed interest in organizing another trip. We'd be looking for something around the same time (late May into June) and we're leaning towards starting in Shanghai and moving into Thailand. I looked at your current offerings and Fascinating China and Thailand the land of Smile I think would be a good fit. Additionally, we'd like to have Sharp as our national guide once again. 

So, here are a few questions I'd like to ask to start:

What size of group would we need to have in order to have our own group again? We had 24 in the last and right now I'm thinking we could organize 20-30 for the next trip. It was nice having a bit of room on the bus and we all worked really well together. 

Can we have Sharp Sun as our national guide again? He is an incredible guy and we all think very highly of him. The trip would not have been the same without him.

Is there a group pricing discount available if we are able to organize a big enough group?

That's it for now. I look forward to hearing back from you.

Thanks again,

Matt Hannam

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Letter  No.360

From: Mary Lu
Subject: Re: Tour Code: E0529-2017-CHSH-12A #6
Date: 2017-06-12 16:59
To: Toronto office

Hello, 

I just returned home from my Sinorama tour in China May 29 - June 9. It was a 12 day tour starting in Beijing, flying to Chongqing, river boat cruise to Wuhan, and then a bullet train to Shanghai. I am writing hoping to get in touch with the boss of my tour guide, Vicky. I wanted to take some time to share some feedback about my experience. 

If there is a better email address for me to send this to please let me know. I know there are a number of other people from the trip who expressed interest in sharing their feedback on the trip and expressing what they liked or didn't like. I'd be happy to pass the correct feedback email along to them as well. 

To be honest I wasn't sure what to expect from the trip when we got such a good deal on the price, but the trip was great. I enjoyed seeing a variety of places in China and learned so much. The trip got better and better as we went. But there is one thing that made this trip change from good to amazing. That was our tour guide, Vicky.

Vicky made the difference for our group. She did a phenomenal job of teaching us about the places that we visited and giving us just the right amount of information to help us better appreciate the places we were visiting. She had a perfect combination of sharing information and letting us ask questions. She happily answered any questions she could for us and made the environment fun and engaging. 

Vicky did so much more than just a normal tour guide. She made sure that everyone on our group had a good experience. She went out of her way to assist people and help them have a positive experience. When other tour guides may have been resting or taking a break Vicky was engaged with our group. If she was able to assist people with special requests she did so. Vicky was able to take a bus full of 32 people and make it a personalized trip for each one. 

Even with extra requests, plans having to be changed, and travel and lodging accommodations having to be made on the fly due to a delayed flight, Vicky never once showed any sign of annoyance, frustration or tiredness. She was involved every step of the way. She let us know what was going on so that we would not be left in the dark. She was open and honest with us which helped us have a more enjoyable trip. 

While we were on the trip there were two people in our group who had birthdays. Vicky helped make the birthdays special for each of them. 

I work in the customer service industry and have had many opportunities to observe both good and bad service. I have seen some really great examples of customer service, but I have never seen anyone better than Vicky! I can't wait to tell the people I work with what a great example Vicky was. 

The trip was enjoyable and I really liked seeing so many wonderful places, but there was one thing that made this trip life changing for me and that was Vicky. For me Vicky changed a two week fun vacation into a life changing experience. Because of her I love China and the people there. 

I don't know what you will do with this email or if you will show it to anyone, but please pass this along to Vicky's boss. They need to know how amazing Vicky was. 

Thank you. 

Mary Lu

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Letter  No.359

From: Stephen Schrom
Subject: E0520-2017-CHSB-15B
Date: 2017-06-11 14:55
To: Toronto office

Please Rate For our service

- Excellent

Your comments

We just returned last week from the 15 Day Glorious China Tour and have nothing but great things to say about the Tour. The Itinerary was comprehensive in every way. Our Tour Leader, Hu Jian (William) , was knowledgeable, efficient, accurate, and most importantly, friendly and entertaining. All logistics were handled (by both William and Sinorama's office) seamlessly. All transportation, meals, optional tours, hotels, etc. were just about perfect.

When we booked this trip last fall for an incredibly reasonable price, we frankly had some doubts and were prepared to be disappointed. But, we were pleased in EVERY way and are so glad that we took advantage of this terrific experience.

Will you recommend Sinorama to your friends or/and your family?

- Yes

By which way do you know Sinorama?

- Internet

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Letter  No.358

From: Paul
Subject: Re: Tour Code: E0521-2017-CHTH-15 #7,8
Date: 2017-06-09 15:51
To: Sinorama Holidays

Re: Tour Code: E0521-2017-CHTH-15 #7,8

On 2017-06-07 9:47 am, Paul wrote:

Just wanted to write and tell you how amazed I was at our trip to China and Thailand. Tour code: E0521-2017-CHTH-15. Everything was way beyond my expectations for the price we paid. We had wonderful, hotels, meals, cruise, attractions and our guide Nick was outstanding. I really don't know how you could produce an all inclusive tour product with so many extra's at such a low price???

As a travel agent I will be happy to recommend Sinorama Holidays for any of my clients wanting to travel to China. Thanks for all you did to make this tour "over the top"

Paul 

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Letter  No.357

From: Audrey Gordon
Subject: Dream of China 12 days
Date:2017-06-02 16:16
To: Montreal office

Please Rate For our service - Excellent

Your comments Departed for China on April 12, 2017 and returned home April 24th.

The Trip was amazing. In the Western World we believe we have History. We are nothing but Babies at History. Each day we saw more of this beautiful land and our Guide "Mary" was great.It is hard to say which was the best day because each day held something more that we have only heard of or read about. To see all these cultural treasures of China takes one's breath away. We met many people from all over and it was most enjoyable.The Wall the Soldiers the Forbidden city the Summer Palace and then complete the tour on a River Cruise that took us to the Three Gorges Damn. The tour of the Gorge on the smaller boat was excellent. Impossible to describe the beauty that we saw in this country. Would go back again! GREAT TRIP!

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth



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Letter  No.356

From: Paul & Donna Bradbury
Subject: E0419-2017-CHHZ-15A
Date:2017-06-02 17:14
To: Vancouver office

Please Rate For our service - Good

Your comments My husband and I have recently returned from Sinorama's '15 Day Wild China' tour. It was an incredible experience – a trip of a life time! 

There were many things that we enjoyed, the most notable was our guide, Adam Hu. His knowledge of China, Chinese history, traditions, and culture enhanced our experience tremendously. He was personable, friendly, courteous, organized, efficient, and delightful in all aspects of his job. We feel Sinorama are extremely lucky to have such a valuable and wonderful guide as Adam.

We were pleased to have the chance to see so many different sites, however, it would have been even better if we had had more time to experience each of the sites. We felt we were only able to have a small sampling of the major sites such as the Temple of Heaven, Tienanmen Square, and the Forbidden City – all seen in one day! The Great Wall was an amazing site, but we would have appreciated having more than just 90 minutes to appreciate the grandeur of one of the wonders of the world.

The amount of time spent traveling on buses was, we felt, excessive but unavoidable in order to see as many places as we did. Perhaps concentrating on one area and allowing tourists to spend more time at sites in that one area would be less exhausting for the travelers. 

The river cruise was much more relaxing. The tours organized while on board were excellent, especially the Water Village tour which was exceptional. The cruise line staff were very friendly and helpful. The choice of food was quite varied, although a little repetitive.

We would have preferred to spend less time at the jade factory, the pearl factory, the silk and embroidery factory, and the green tea plantation. We enjoyed hearing about the history and processes involved at each place, but found that the time allotted for shopping was excessive. Spending almost as long at the jade factory as we did at the Great Wall was not good use of our available time.

All of the hotels were top rate, although some are showing their age, especially the Huang Shan International Hotel in Huangshan. Several of the hotels were located well away from the tourist sites, requiring long drives to reach the local attractions. The staff at each hotel were pleasant and friendly.

We found that the meals were quite boring and repetitive, too much like ''American-style Chinese food”; this was a little disappointing. We understand not everyone's tastes can be accommodated, but we would have appreciated more traditional or regional Chinese food. When we ordered meals on our own away from the tour, we found a wide range of traditional food at very reasonable prices.

As mentioned previously, we did enjoy our tour very much and would definitely consider other tours offered by Sinorama. The Sinorama staff in Richmond, especially Max and Linda, were excellent. They were very helpful with any inquires we had and were able to satisfactorily answer all our questions. Thank you for offering an excellent tour.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet



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Letter  No.355

From: Charles Waligura
Subject: Re: Tour Code: E0506-2017-CHP-20B #5,6
Date: 2017-06-04 11:15
To: Toronto office

Dear Mr. Ye,

I would like to follow up on our China trip which was booked with you last year (2016). My husband booked this trip without mentioning a word to me. A couple of months after booking he told me we were going to China in 2017. Well, I must tell you I was not so pleased. China was on his bucket list but not necessarily on mine. Needless to say I felt I was obligated to accompany him on his once-in-a-lifetime trip. 

May 6, 2017 finally arrived and we departed Houston for China, 20 days! The flight took us to LAX and then to Beijing, probably about 16 hours. That was the longest trip we had taken. But we were off to visit all 13 cities plus take the 4-day river cruise. Needless to say, we were two tired Americans in China when this trip was done. 

The amazing things about this trip were we were greeted at Beijing airport by a Sinorama representative, and at every location after that. These guides were very courteous and knowledgeable. We were excited to get to each location just to be surprised about the five-star hotel rooms. Each was better than the next. They made for a really comfortable evening after a tiring day. The Yangtze River Cruise was also a highlight, so relaxing going through the beautiful countryside. The restaurants were good but could have served less food. We were overwhelmed by the amount of food we were served at all restaurants. 

Friends have asked "did you feel safe there?" By all means! Maybe even safer than in some of our American cities. Several evenings we found ourselves coming in from a late dinner, and never felt unsafe. The one thing we found to be true was that this trip was not for the weak. There was a lot of walking and many trips to visit interesting sites - namely the Terracotta Warriors. 

Overall, we were very pleased with your organization and the trip as it was advertised. We certainly saw China and look forward to booking another Sinorama trip - if you can book in Thailand and Puckett. 

Best Regards,

Charles Waligura and Jean Rayhill

Pearland, Texas USA



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Letter  No.354

From: Galina Alexander Zeyger
Subject: RE: Tour Code: E0321-2017-CHSH-12A #68,69
Date:2017-06-02 12:54
To: Toronto office

RE: Tour Code: E0321-2017-CHSH-12A #68,69

Hello Sinorama,

We want to express our gratitude for an amazing trip to China. It was organized flawlessly. It would not have been so informative, safe, and delightful if not for our principal guide Mr. Hu, a.k.a. Kevin. He was wonderful, funny, and took a good care of us. The hotels were very good and their staff polite and helpful. The breakfasts were delicious. The cruise and all of the stops were amazing; the ship's crew and local guides were instrumental in this. Beijing, Chongqing, Shanghai, and the evening in Wuhan were unforgettable. Thank you, Sinorama. We showed pictures and videos to our relatives and friends and they hope to visit China one day!

Galina/Alexander Zeyger

tour E 0321-2017-CHSH-12A



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Letter  No.353

From: Marianne Page
Subject: Re: Tour Code: E0402-2017-CHSB-15B #3,4
Date: 2017-06-02 12:58
To: Toronto office

Re: Tour Code: E0402-2017-CHSB-15B #3,4

Hello Joyce -

have I said "Thank you, thank you, thank you " for a most memorable trip to China?

Myong and I had an eye opening experience of toady's China. It is incredible what giant steps China has taken in development of housing with an eye to pleasing architecture. Surely many people suffered losing their home but the spread of high rises was inevitable as the population is so large!

We have nothing but praise for our guides, the hotels, the riverboat and the transportation to all the places that are a "must see" for us Americans. We are also thankful we were spared any sickness on the trip, as we consider ourselves pretty healthy and active ladies in their 60s and 72. 

How you managed this 5 star trip on such a low cost to us, can only be explained by the government subsidies, as it realizes it good business and good relations building between the countries. Myong and I spent enough money on China's precious goods, to make it a good investment for China!

We would like to especially commend Penny, our guide for her tender loving care for her "Penny family". She is a treasure in the Sinorama travel organization. 

With much appreciation-

Marianne Page 

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Letter  No.352_

From: Don Smith
Subject: Tour Code: E0508-2017-CHSB-15A #1,2
Date: 2017-05-27 15:33
To: Toronto office

Re: Tour Code: E0508-2017-CHSB-15A #1,2

We just returned from this trip and wanted to share with you our comments on the national guide Betty Cui.

She was a wonderful guide and a credit to your company.

She was very knowledgeable and very organized and made the trip extremely enjoyable. She was also very patient with those on the trip who were in need of extra help and arranged assistance for them when she could. She went far beyond what one would expect from a guide and assisted several members of the group who had left things behind to get them back. She also helped one person recover a bank card that was stuck in an ATM machine.

If we were to book another China trip with your company we would insist on having Betty act as our guide.

Please make certain our comments are noted in her file and relayed to her.

Thank you

Don Smith and Donna Griffin-Smith

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Letter  No.351

From: Nell Simpson
Subject: E0428-2017-CH-15B
Date: 2017-05-27 22:52
To: Vancouver office

Please Rate For our service - Excellent

Your comments

We chose the Imperial China & Yangtze tour and were very happy with our trip. The first thing for us to mention would be how much we enjoyed and appreciated our tour guide SHARP SUN. He made such a big contribution to our knowledge and ease of getting around that we can't imagine the trip without him. He had great patience and humor throughout our very busy schedule. His favorite saying was "No problem!"; and he would fix whatever difficultly there was. We were also very pleased with the chosen hotels. All were excellent. We were pleased, at the end of each day to have such comfortable places to settle.

The 4 day cruise along the Yangtze was another highlight. What a good way to see so much of the Chinese countryside! We enjoyed most of the restaurant meals throughout the trip. Our mental picture of China has certainly been updated and we thank you for organizing such a great tour.

Will you recommend Sinorama to your friends or/and your family? - Yes

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Letter  No.350

From: Pete Watling
Subject: Tour Code: EO505-2017-CHSH-15A
Date: 2017-05-23 08:12
To: Montreal office

Dear Sinorama,

With reference to the above mentioned tour, I wish to draw your attention to the consistently outstanding service and attention provided to me by National Guide/ Tour Group Leader Ms Zhang Jing ("Jessie") 

In March 2016, when my wife and I initially booked the tour, I was in reasonable health and had reasonable mobility for a person of my age (70 years old) but earlier this year I had a fall and suffered a severe break to my ankle which has made walking and climbing stairs quite difficult and painful. I was very tempted to cancel the trip but realizing that this was a "once in a lifetime opportunity", I decided to go ahead with the trip.

To be honest, there was far more climbing/ walking than I had been led to believe was involved and far more than I had anticipated.

However, from the moment that we arrived until the moment that we departed - and at absolutely each and every stage in between - Ms Zhang Jing ("Jessie") went to outstanding lengths to look after me. She arranged for a wheelchair at the initial Beijing airport, assisted me in booking in to/ out of all of the hotels, assisted me in the very difficult task of boarding the Yangtze River Cruise Gold 8 boat, boarding/ exiting the tour bus, visiting the many restaurants, visiting the excursions/ attractions, getting a wheelchair when boarding/ exiting the in China flight from Beijing to Chongqing, getting the high speed train to Shanghai, boarding the boat for the Shanghai Night sight seeing, and getting a wheelchair and negotiating the airport when boarding the plane to return to Canada.

I realize that I have made a long list.... but that is only to indicate just exactly what a burden I placed upon Ms Zhang Jing ("Jessie") - and just how far, and how often, she had to go out of her way to accommodate my needs.

Each and every time that she did so, Ms Zhang Jing ("Jessie"), did so with very obvious and genuine care and compassion. She is a wonderful person and wasn't just "doing her job" - she genuinely cares.

I also realize that looking after 32 Western tourists, with different cultural backgrounds and expectations can be very challenging to say the least, but I know from my interaction with the other tour group members that each of the fellow tour group members feels exactly the same way and I'm also sure that these feelings will be reflected in the comments in the "Customer Satisfaction Survey" completed at the end of the tour.

Please forward my comments, and deep appreciation, through all levels of your company especially to Ms Zhang Jing ("Jessie") and her supervision.

Her competence and caring, compassionate efforts deserve to be recognized with a promotion or, at the very least, a bonus/ pay increase.

Sinorama is very, very fortunate to have a lady of such hiugh quality as Ms Zhang Jing ("Jessie") working with and for them.

Please confirm both receipt of this email and that Ms Zhang Jing ("Jessie") and her supervision have been made aware of my letter.

Thank you for a wonderful experience ...... rest assured that I am already telling all of my friends of the outstanding experience that Sinorama, and especially Ms Zhang Jing ("Jessie"), made possible

Best regards, 

Pete Watling

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Letter  No.349

From: Dennis Makes
Subject: E0420-2017-CH-12A
Date: 2017-05-24 15:22
To: Vancouver office

Dear Customer Service,

My wife and I recently completed our "Dream of China - 12 Day Tour" from April 20, 2017 to May 1, 2017. We truly enjoyed our visit to China and greatly appreciate the efficient organization by Sinorama during our entire trip. Thank you.

We want to HIGHLY RECOMMEND and THANK our National Tour Guide – Ms. Mary Li for her outstanding work in her travel guide position and for being a great representative of Sinorama. We know that Ms. Li worked many hours each day and night to take the best care of our group on Bus #6.

Ms. Li is a lovely person with a very professional attitude about her career as a tour guide and is proud to work for Sinorama. She took excellent care of each traveler to satisfy their individual needs and also managed our entire group very effectively.

We believe that Ms. Li made our trip to China a TOTAL success! We appreciated her expertise and guidance during our time in China. She certainly deserves a promotion. Maybe Ms. Li should train other National and Local guides on the best way to do their job. Whatever Ms. Li does for your company, she will shine bright and excel at her work!

Kind Regards,

Dennis & Diana Makes

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Letter  No.348

From: Bill & Ginny
Subject: Re: Tour Code: E0422-2017-CHSB-15A#3,4
Date: 2017-05-20 8:53 am
To: Toronto office

Thanks to you (Sinorama) we had a totally enjoyable, event filled, 15 day vacation. Our expectations were blown away by the professional guides, the marvelous hotel rooms, the fabulous sites, the perfect river cruise, and our new found family/friends we made.

Thank You! Thank You! Thank You!

Bill & Ginny

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Letter  No.347

From: Ilona Reinitzer
Subject: Re: Tour Code: E0418-2017-CHSB-15B #22
Date: 2017-05-21 12:27
To: Toronto office

I just finished a 15 Days Sinorama tour of China which included Beijing, Yangtze River Cruise, Wuhan, Chongqing, Xian, and Shanghai.

I was extremely happy with the entire trip. I saw a lot of China and was very impressed with all the beautiful sights, clean modern cities, gorgeous countryside, skyscrapers, and flowers everywhere. The people of China worked very hard and were very friendly.

The group airline check in was very efficient. The cruise ship was beautiful and the staff was excellent.

All coach buses were clean and the drivers took care of our belongings which we were able to leave on the bus at each excursion.

The hotels rooms were very nice and had all the modern amenities. I also loved all the food.

One of the best parts of the tour was our guide, Sarah Zheng. She was extremely knowledgeable about Chinese history and took great care of everyone's needs on the tour. There were a few people who became sick and she escorted them back to the hotel in a taxi while the local guide stayed with the tour group. She resolved every issue that anyone had and even brought people to the pharmacy/store when they requested it. She really went above and beyond what normal guides would do. I travel a lot and she was the best guide that I have ever had!

I would recommend this tour to everyone and have told all my family and friends that they should visit China. It was incredible on how much the tour included for the low price I paid.

The only suggestions I have to make it a better tour would be to have the restaurants and cruise ship serve Diet Coke or Pepsi as part of the paid meal. Many Americans prefer to drink soda without sugar in it. The other suggestion would be to allow tourists to shop at the local street vendor shops after each excursion. There was really never enough time to shop there because we spent so much time at the regular stores. I managed to get some time with the street vendors and it was very entertaining and enjoyable. 

It was an incredible tour that I will never forget! 

Ilona Reinitzer

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Letter  No.346

From: James, Kerri and Kristin
Subject: Re: Tour Code: E0427-2017-CHSH-15A #1-4
Date: 2017-05-23 15:19
To: Toronto office

My family and I just returned from a fabulous trip to China booked through Sinorama in Toronto. (Departure date: April 27th). The entire trip was amazing! In particular, our tour guide, Toby Li, was outstanding. He anticipated our needs and understood the group. Everything he did in preparation for each day made our trip run very smoothly. We have been on many trips and thanks to Toby I have to say that this was one of our best trips. Tour guides of Toby's caliber are rare and need to be recognized. We are highly recommending this trip and would tell our friends to book their tour when Toby could be their guide. The local guide in Beijing, Lisa, also deserves a special recommendation. Her personal stories made for a more enriching experience and understanding of China's past and present. We cannot stop talking about our wonderful trip.

Sincerely,

Shirley,

James, Kerri and Kristin

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Letter  No.345

From: Dave & Cindy
Subject: Re: Tour Code: E0428-2017-CH-15B #44,45
Date: 2017-05-23 15:27
To: Toronto office

I just wanted to say that my wife and I thoroughly enjoyed our trip to China with Sinorama.

The value of the trip was unmatched and the accommodations & meals were excellent.

We were particularly impressed with our tour guide, Nick (Song Peng). He went above and behind on many occasions. Peng was constantly making us aware of what was coming and how to prepare. He also purchased treats and even a small meal out of his own pocket when things didn't go as expected.

We also met Lily who took us to the airport for our departure flight. She not only took us through the ENTIRE check-in process, but even walked us to the security gate.

We have traveled extensively over the past 9 years with many different tour agencies and we can honestly say that your's is one of the best. We have recommended Sinorama to friends and family and would not hesitate to book another trip through your agency.

Thank you,

Dave & Cindy

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Letter  No.344

From: Jo-Ann McGowan
Subject: Our Guide on Wild China: Jerry Wu
Date: 2017-05-16 15:06
To: Toronto office

My husband and I were recently on your Wild China tour departing Montreal April 22 and returning May 05. Our guide was Jerry Wu. Everything was scheduled perfectly thanks to Jerry and he made it a very pleasant experience and journey. He was organized and efficient and was able to keep everyone on schedule all while being pleasant, funny and a pleasure to be with. 

Congratulations to Jerry on a job well done.

Jo-Ann & Michael McGowan

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Letter  No.343

From: Kyongbin and Todor
Subject: Re: Tour Code: E0430-2017-CHSH-12A#9,10
Date: 2017-05-16 14:13
To: Toronto office

Re: Tour Code: E0430-2017-CHSH-12A#9,10

We have just finished 12 Days Sinorama tour of China which included Beijing, Yangtze River Cruise, Wuhan and Shanghai.

We would like to express how happy we are with the whole program. We saw a lot of China during this short trip. Each place we visited, we became speechless with the beautiful and clean modern cities, skyscrapers, infrastructures and tons of flowers everywhere.

Hotels rooms were large with top of the line modern amenities. Hotel services were excellent.

The tour involved air plane, bus, high speed train and a cruise ship. 

All coach buses were clean and all arrangements for transportation were made without any problems or delays. This tour followed everything the itinerary had listed. 

Tour guide Mr. Charlie Chen was extremely knowledgeable about Chinese history and meticulous in planning every step of the way. 

We saw modern China and traditional China. Both were very beautiful. This tour made me and my husband to feel like coming back again.

We have noticed that the people in China work very hard and courteous. We have only the good things to talk about.

We plan to talk to our friends about.this tour and tell them not to miss this great opportunity to learn and enjoy China with unbeatable value for the money.

It was an unforgettable tour!

Kyongbin and Todor 

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Letter  No.342

From: Christine Thewissen
Subject: F0420-2017-CH-15B
Date: 2017-05-15 21:13
To: Montreal office

Please Rate For our service - Good

Your comments We never would have been able to visit China and see so much at the price offered by Sinorama.

Our trip was very enjoyable and we learned a lot about a country that we were visiting for the first time.

Our guide, Julien Cui, was incredible. His knowledge, his organisation and his sens of humour were unbeatable and it's because of him that we enjoyed our trip so much. 

There were some issues that could be addressed by Sinorama and could make future trips even more successful and enjoyable:

-Less shopping time, especially since we bought very little and we're bored.

-Less buffet. Offer some North American food from time to time. More quality and less quantity would be appreciated, especially with all the waste.

-Too much time spent with interior flights in addition to the negative effect on the environment. Could more train trips be offered. Night train with sleeping arrangement maybe?

-Disappointed with the section of the Great Wall of China that we explored. All we did was climb without being able to walk at all. 

-Surprised by the weight porters at the Sinorama boat took on their back to carry our luggage. Could something be provided for them so that it wouldn't be as hard on their backs?

-Not enough water. It should be freely available at each meal.

-Impossible to post comments on the French Sinorama site. 

We would still recommend Sinorama to our friends for a China trip. 

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth

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Letter  No.341

From: Carol and Tony
Subject: Re: Tour Code: E0414-2017-CHSB-15A #12,13
Date: 2017-05-15 15:35
To: Toronto office

I tried to send this review to your website but was rejected twice. I hope you will consider these comments and feel free to use them on your website. .

My husband and I recently completed the Glorious 15 Day tour. It's the perfect name for the perfect trip. .

I want to take this opportunity to thank and commend our excellent tour guide, Mr. John Wen. John was perfect. First, he knew each and every one of us by name, which means a lot to we Americans. He helped me as I tried to get to know everyone in our group. .

Second, he is one of the most kind and considerate people I have met in a long time. No request went unanswered, even when it was not within his control. Our table had a number of dietary issues and right from the first meal he was overseeing every dish delivered and telling us what to skip and what was okay to eat. He had a fan delivered to our room when one hotel was too warm and he had us moved to a quieter room in Beijing. He even made sure I got the best photos by calling my attention to great shots I would have missed. .

Third, he is very knowledgeable and easy to talk to. He told us all the major points for each destination, but he also chatted with us along the way as he carefully made sure everyone was always accounted for. .

Next, he is very flexible. He made itinerary changes to meet our needs and requests. He even took us to a different restaurant at least once and took us to the Olympic site in Beijing because someone asked. .

John is a wonderful guide and we hope you realize what a great asset he is for Sinorama. We hope you will reward him for exemplary service. I have already recommended Sinorama to my friends and family and will continue to do so. .

Thanks for a wonderful vacation and we hope to book with Sinorama again soon. .

Sincerely,.

Carol and Tony.

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Letter  No.340

From: ************
Subject: Tour Code: E0319-2017-CH-15B #28 
Date: 2017-05-15 
To: Toronto office


I was on the 15 day trip to China from March 19 - April 2, 2017 led by Kevin Hoo. We could not have had a better tour guide than Kevin. He was always patient, kind and so knowledgeable about China. He went above and beyond to make sure we all had a wonderful trip. And, it was indeed a trip of a lifetime.We saw and did so much in 15 days. Sinorama did a great job of organizing the itinerary. All the inter-country flights, hotels and the cruise were the best. We could not have done better if we had paid 5 times the price. I would highly recommend this trip.

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Letter  No.339

From: Ellen Drazner
Subject: E0414-2017-CHSB-15A #7 
Date: 2017-05-08 16:46
To: Toronto office


Please Rate For our service - Excellent

Your comments I just returned from "Glorious China & Yangtze River." I was delighted with this 15 day holiday! 25 people went on this trip and our amazing National Guide Stephen Bi turned us into his family. He was very knowledge and super caring & helpful. He made our trip memorable. He was very detail oriented and treated us all like VIP's! Because we all respected him so much, there were never situations where people were late or irritable. On occasions he would switch the schedule to ensure we maximized our time. 

The hotels we stayed in were wonderful. The local guides were great. I liked the food, but I know most people will say it was repetitive. We covered so much of the country in 2 weeks and I feel we saw all the main attractions. This trip was outstanding and I would not hesitate to recommend Sinorama to everyone. The value of this trip was spectacular. I have traveled many times with various groups and rarely have I seen such a well oiled machine. Our luggage was taken care of each time we changed cities. Stephen would wake up to double check that all our bags were placed outside our room and transferred efficiently. This was very much appreciated. The Yangtze River cruise was well placed in the middle of the trip and it was very relaxing. 

Thank you Stephen & Sinorama for this wonderful experience!

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Word of mouth

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Letter  No.338

From: Lois D
Subject: Tour Code: E0420-2017-CH-15B #16,17 
Date: 2017-05-10 17:21
To: Toronto office


Re: Tour Code: E0420-2017-CH-15B #16,17 

Sinorama,

I have just completed a tour of China scheduled by your company, & I would like to congratulate you on the fine experience. It was everything I had hoped for and more. The tour was well scheduled, the guides were all excellent and spoke very good English. Our guide Lee Li was especially helpful. He somehow managed to keep the group together, & got us to places on time. His English was excellent, & he was very personal. He went out of his way to help me. I had fallen halfway through the trip & injured my knee, making it difficult to walk. He went out of his way to help me up the stairs, & saw to it that the group did not get too far ahead of me. I could not have finished the trip without his help, & I will be forever grateful to him. Our city guide Mr. Lin in Shanghai was very knowledgeable, & spoke excellent English. The only exception to the trip was the fact that we were not told upfront about all the stairs & walking we would have to do. I think it should have been noted that it was not for the handicapped or disabled. Overall, it was a very informative trip, & I will recommend Sinorama to my friends.

Lois D

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Letter  No.337

From: Marty Prashaw
Subject: E0406-­2017­-CHSH­-12A #3,4
Date: 2017-05-09 17:48
To: Toronto office


Please Rate For our service - Excellent

Your comments My wife and I have just returned from our 12 day Charm of China tour. April 6-17, 2017.

Words cannot express how satisfied we were with this amazing tour. The information was excellent; the organization, fantastic and the people, simply amazing.

From the moment we arrived in Beijing, we became aware of the attention spent to detail. Everything was clearly explained and all questions were thoroughly answered.

The transport around town and inter-city were fantastic and the hotels and cruise were 7 star!

We were presented with a smorgasbord of sites, sounds and taste that blew away all preconceptions of this magical land and its people. The natural beauty of China, the modernity of the cities, the economic powerhouse that is China, and, of course, the deeply embedded, rich culture.

Last but far from least, our incredible guides, Helen in Beijing, Mary on the small boat in the gorge and Sydney in Shanghai. Each one of them informed, entertaining and so open and honest in sharing.

Finally, we cannot say enough about our guide for the entire tour. Liz. She met us at the airport and we were truly mothered, mentored and shepherded from one event to another throughout our stay. She is simply amazing. Better than the finest pearl or best jade, Liz was and is the jewel of China and each and everyone on our tour felt saddened to leave behind someone who had truly become the core of our family.

China should be at the top of your bucket list--and Sinorama is the only way to go!

Marty and Maggie Prashaw

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter  No.336

From: anna pigon
Subject: Wild China Tour 04/03-04/17
Date: 2017-04-23 11:38
To: info@vacancesinorama.com


Hello

I have attended the Wild China Tour recently. I would like to share my opinion about my experience during the trip. 

I am a very satisfied customer and I think that Sinorama is a great Tour Operator in China.

Our Tour group was a mix of people from different countries in the world. 

My impression is that every single tour attendant was fully satisfied and happy thanks to our fantastic tour leader Arnie.

Arnie is a highly skilled tour guide with fantastic personality and very responsible and professional approach to his duties.

We have had the feeling that Arnie is taking care of the whole group and each individual tour member at the same time. 

He has always provided us with detailed information regarding all attractions that we have visited and supported all people within the group according to their needs and expectations. 

For the group that age range was from twenties to mid seventies Arnie has managed every single excursion without a single problem during the whole tour. 

We have had people in our group with some different dietary requirements and in this case Arnie was also able to support and arranged special meals in every place that we have visited. 

All hotel transfers and accommodation information was managed perfectly. 

I have brought lovely memories from my trip in China and I will recommend Sinorama to my friends.

I am considering booking another trip with Sinorama in the future hoping that all of your tour guides are as good as Arnie. 

Thank you for making my holiday unforgettable and absolutely pleasant. 

And thank you for a fabulous tour leader Arnie.

P.S. Are there any plans for organising Japan tours from UK in the future?

Best Regards 

Anna Pigon (the happy customer :) )

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Letter  No.335

From: trelo2@videotron.ca
Subject: : Commentaires à propos de mon voyage
Date: 2017-04-26 17:05
To: info@vacancesinorama.com


À qui de droit,

Je suis arrivée lundi le 24 avril de mon voyage à la Chine Glorieuse et le Fleuve Yanztsé et je n'ai que des éloges à vous faire car notre voyage a été une réussite totale grâce à notre super petite guide Alexandra qui fait un travail formidable pour vous.Dans chaque ville il y avait un guide locale dont: Pauline,Claire et Loue qui ont également fait un très bon travail.

Tant que vous aurez des guides comme eux je crois que les touristes seront toujours satisfaits de leur vacances avec votre agence.

Merci de nous avoir fait connaître ces coins de Pays que j'ai beaucoup aimés.Je n'ai que des commentaires positifs envers vous.

Lola Tremblay (Chicoutimi)

Envoyé depuis Molto pour iPad

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Letter  No.334

From: Maxime Blackburn
Subject: Orage du 10 au 24 avril 2017, Chine glorieuse.
Date: 2017-04-26 06:23
To: info@vacancesinorama.com


Nous aimerions donner nos commentaires sur notre voyage que nous avons fait, soit la Chine glorieuse. Ce fut un magnifique voyage et l'organisation y était pour la réussite. Nous avons eu une guide au nom de Alexandra et celle-ci fut certainement la pierre angulaire de notre groupe. Elle est professionnelle, elle aime son travail, très disponible et toujours souriante. Grâce à elle, notre voyage fut couronné de succès. Je la recommande à quiconque. Merci

Envoyé de mon iPad

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Letter  No.333

From: Maddalena
Date: 2017-04-26 12:49
To: #
Subject: Tour Code: E0322-2017-CH-15B #24,25


Hello, 

I would like to take this opportunity to THANK Sinorama for an incredible 15 day trip to China. (Mar 22 to April 5, 2017)

I had read all there reviews before booking and now that I am back I will say those reviews were not wrong.

I was impressed with how well the tour was organized. 

Amazed by the efficiency and planning to ensure that we captured all the sights.

The hotels were 5 star and magnificent. 

The breakfasts that we had at the hotel had a variety of western and Asian breakfast foods.

In conjunction with Sinorama, this could not have happened without our incredible tour guide Mark Ma. 

He was funny, genuine and ensured that we all understood what the daily activities were. 

He displayed how well he knew the Chinese culture by explaining and answering any questions we had. 

We had 30 people on our tour bus and Mark was able to mingle and get to know all of us.

Just an example of what I consider going the extra mile, I had asked for hot sauce once at lunch and he ensured that at every meal there was hot sauce on the table for me before I even sat down...THANK YOU Mark that shows me that you are aware of your groups needs.

The staff on the river boat cruise were very accommodating and friendly.

To anyone who wants to go to China I would recommend highly Sinorama as your tour guide to get you there, you won't regret it.

Thank you

Maddalena

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Letter  No.332

From: Christian Lebel
Date: 2017-04-26 15:25
To: #
Subject: #


Bonjour M. Leon,

Guylaine, moi et ses parents aimerions vous remercier pour ce merveilleux voyage. 

Merci pour votre patience lors des différentes démarches avant notre voyage. 

La guide nationale Alexandra qui a été formidable par sa patience, son grand professionnalisme et son souci du détails pour que notre voyage soit agréable et parfait. Bravo! à la coordination dans la gestion des bagages et dans les visites entre les villes.

Merci à la présidente de Simorama d'avoir offert ce voyage à Guylaine et sa famille.

Merci pour cette expérience extraordinaire.

Merci de nous avoir fait connaître par ce voyage la grandeur de ce pays et de la gentillesse des chinois.

Merci à vous

Merci, encore merci

Christian Lebel

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Letter  No.331

From: Ron Hoelscher 
Date: April 18, 2017 at 9:06:48 AM EDT
To: Canadainfo@sinoramagroup.com
Subject: Charm of China & Yangtze River Cruise 12 days 2017


Hello,

We just returned from the above tour (tour code: E0329-207-CHSH-12A) that took place March 29th to April 9th and wanted to tell you how much we enjoyed the trip. We, my husband and I, loved every minute. The tour was very well organized and met our every expectation of what we wanted to see in China during our 12 day stay.

Our tour guides were exceptional. Our main tour guide, Harvey Wei, was fantastic. He entertained us and made sure we were well taken care of. Definitely made the trip more personal for all of us. We also enjoy our city tour guide in Beijing, Linda and our Shanghai tour guide Emma.

Our hotels were great, buses comfortable, meals very enjoyable. The cruise was very educational and beautiful.

We made new friends on the tour and would definitely recommend this tour to our friends and family.

Thank you Sinorama 

Ron and Carol Hoelscher

Sent from my iPad

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Letter  No.330

Name: Dwivedi
Date: dimanche 23 avril 2017 13:08
Sub: Thank you for a nice trip
Please select the office follow your file UK office


We had a very nice, comfortable trip The Wild China 15 days ( 3 april 2017 till 17 april 2017 - Sinorama gold 8 ).

It was well organised.

We will not hesitate to recommend this to others & certainly plan to use Sinorama holidays in future.

Thanking you

Dr. G.S.Dwivedi

Mrs S.K. Dwivedi

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Letter  No.329

Name: Bob and Melinda Jejna
Date: 2017-04-23 14:03
Sub: Tour Feedback E0330-2017-CHHS-15#35, 36
Please select the office follow your file Toronto office


Re: Tour Code: E0330-2017-CHHS-15#35, 36

Hello,

We have just returned from our Smiling in China tour and I wanted to convey how much we enjoyed our vacation. We were very pleased with the accommodations, food, tour guides, and itinerary. The tour exceeded our expectations and we will have memories to last a lifetime. We have told our friends and family of our wonderful trip and the excellent value Sinorama provides. We hope to tour with you again, perhaps Thailand, in the near future.

Thank you again.

Bob and Melinda Jejna

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Letter  No.328

Name: Richard Simon
Date: 2017-04-20 5:29 pm
Tour Code: E0327=2017-CH-12B #5,6
Please select the office follow your file Toronto office


Please Rate For our service - Excellent

Your comments

My wife and I took the 12 day Dream of China/ Yangtze River Cruise beginning March 27, 2017. We were very impressed with the quality of the accommodations, the service received, and the excellent value of this tour package. Our national leader, Chris, was very knowledgeable and very attentive to our needs. Everything was run very professionally, and everything was first class, except the price, which was quite reasonable.I highly recommend the tour, and would gladly take another Sinorama Holidays package in the future.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter  No.327

Name: Kuldip and Guriender
Date: 2017-04-21 14:21
Sub: Re: Tour Code: E0406-2017-CHSH-12A #37,38


Re: Tour Code: E0406-2017-CHSH-12A #37,38

Thank you for arranging such a wonderful trip to China. We have returned with many good memories and new friends to boot. 

We had a group of 6 people and each and every one had a very memorable and enjoyable trip. Overall our impression of China and its people is very different then the one we had gone to China with I would like to give special thanks to our tour guide. Liz met us at the airport and then was with us for the whole trip and said goodbye to us at Shanghai airport. I cant give justice to the goodness that this lady has. She is gracious, polite and went out of her way to make sure that each and everyone on our tour was taken care of. She answered or got answers to our questions and I think that she was absolutely fantastic. She has the ability to think outside of the box and did just that when our scheduled bus did not show for our transfer from Wuhan. She quickly arranged taxis for us and then was so apologetic. She even reimbursed us for our fares. I hope that Sinorama thanks her for her initiative and reimburse her. 

Our local guides were also great especially Helen in Beijing and Sydney in Shanghai. both were knowledgeable about their areas and both were very entertaining. Overall our trip was great and I would recommend Sinorama to my friends and family and also recommend that China is a place to visit. I have also recommended that they should ask for Liz, Helen and Sydney. 

Liz,

I hope you have a safe flight home. It was such a pleasure to have you as our tour guide and I want to thank you for accommodating our vegetarian food requests and other questions that we had. Keep in touch and good luck with everything. Sinorama is lucky to have you represent them in China.

Sincerely

Kuldip and Guriender

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Letter  No.326

Name: Carol
Date: mercredi 19 avril 2017 19:24
Sub: Visa Reminder E0321-2017-CHHZ-15A


Hi Wen

Just wanted to let you know what an amazing time we had in China. The holiday was exceptional, such good value for money and so well organised. We couldn't fault anything, everything was taken care of and everyone so helpful. Bella was great, as were the local guides, nothing was too much trouble for her. I admit I was not looking forward to the holiday as it was so different to anything we've done before, but I was pleasantly surprised. I can't recommend Sinorama too highly, thank you.

Carol 

Sent from my iPad

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Letter  No.325

Name: Ron Hoelscher
Date: April 18, 2017 at 9:06:48 AM EDT
Sub: Charm of China & Yangtze River Cruise 12 days 2017


Hello,

We just returned from the above tour (tour code: E0329-207-CHSH-12A) that took place March 29th to April 9th and wanted to tell you how much we enjoyed the trip. We, my husband and I, loved every minute. The tour was very well organized and met our every expectation of what we wanted to see in China during our 12 day stay.

Our tour guides were exceptional. Our main tour guide, Harvey Wei, was fantastic. He entertained us and made sure we were well taken care of. Definitely made the trip more personal for all of us. We also enjoy our city tour guide in Beijing, Linda and our Shanghai tour guide Emma.

Our hotels were great, buses comfortable, meals very enjoyable. The cruise was very educational and beautiful.

We made new friends on the tour and would definitely recommend this tour to our friends and family.

Thank you Sinorama 

Ron and Carol Hoelscher

Sent from my iPad

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Letter  No.324

Name: Gerry
Date: 2017-04-19 17:17
Sub: E0330-2017-CHHS-15
Montreal office


Good Morning Peter

Have you eaten yet????

We are home, we are safe, we are tired and we still can't believe just how much fun we had during our two weeks in your care....You, Dianna, Bennie, Richard and Ivan are the most knowledgeable tour guides we ever could have hoped to have had.....Mr Lee and Mr Chu are two of the best drivers we ever could have hoped for as well. I don't think we could have seen more if we tried...You kept us on schedule, safe, informed and mostly all in one place... For this and everything else, Jane and I thank you from the bottom of our hearts....

Shee Sheaa

Gerry

PS: for Sinorama Group.....Peter Huang is your VERY BEST......Thanks for everything......

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Letter  No.323

Name: Chris
Date: 2017-04-18 12:42
Sub: Trip taken on March 22, 2017
Vancouver office


April 18, 2017

Dear Sinorama,

My husband and I just returned home after a wonderful vacation with your company. Our trip started on March 23, 2017 in Beijing, China, ending in Hong Kong on the 10th of April, Premium Panorama of China, 20 days.

Although this trip was rigorous for us, it was well worth it. We saw so much of China we felt that this tour was very comprehensive and complete. But what was particularly great, was our tour guide Adam, he was excellent in every way, always looking out for us. We felt that Adam went beyond his role as a tour guide and made this trip very pleasant. His knowledge and expertise was appreciated the entire time. Please acknowledge Adam's excellence in some way, as he deserves it.

We would highly recommend this premium packaged tour to our friends. 

Allan Robb and Ellen Williams

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Letter  No.322

Name: Eva Keene
Date: 2017-04-18 14:46
Tour: E0325-2017-CHSB-15B
Vancouver office


Please Rate For our service - Excellent

Your comments

We just wanted to express our gratitude to our tour guide, Mr. Sunshine, for making our Glorious China trip so wonderful. His compassion, patience, knowledge, English language abilities, and sense of humor made our 15 days with him most enjoyable. The tour itself was magnificent - most of the city tour guides were exceptional as well, the bus drivers were great and the hotels and meals beat our expectations. Everything went smoothly - from making the reservations to our return home. All in all it was a great and memorable experience.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter  No.321

Name: Melinda
Date: 2017-04-16 13:02
Tour: E0319-2017-CH-15B
Toronto office


First of all, thanks to Sinorama Holidays, for a very organized tour. Our trip have been one of the best we've experienced so far. Special thanks to our national guide - Mr. Ivan Wu, and our local guides - Lisa, Jenny, Ivan, Lily, Tomas, the Yangtze River cruise staff. 

All have been working hard to satisfy our needs, above and beyond our expectations, very knowledgeable and caring people. Amazing, beatiful sceneries and great history of the cities and places we visited. Each cities have its own charm and beauty - Beijing, Xi'an, Wuhan, Chongqing, and Shanghai and of course the Yangtze River scenic cruising - Great, amazing and clean. 

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Letter  No.320

Name: Karl Larocque
Date: 2017-04-11 08:52
Tour: tour in china march 29th to April 9
Montreal office


I just recently came back from your tour in china march 29th to April 9 ( booking number A000-M14793) and just wanted to comment on tour. The tour was set up very well and enjoyed immensely. Since you always hear negative reports I just wanted to pass on a positive one . In my opinion the main reason I enjoyed the tour,was the very professional staff in particular our main tour guide Harvey Wei . He was very informative and knowledgeable in the places we toured . Also we had some members in my immediate group we where touring with ( food allergy) that he paid extra attention to and made sure where ever we ate that she was taken care of .Harvey was always available to us day or night and answered all our questions without any hint of negativity . He is a great asset to your company and will advise people that ask about the company if all tour guides are as good has he was ,they should definitely book with your company .

Any questions please feel free to email me or call 61********

Karl Larocque

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Letter  No.319

Name: Edith Knight
Date: 2017-04-13 11:38
Tour: E0325-2017-CHSB-15B
Vancouver office


Please Rate For our service - Excellent

Your comments

My Glorious China tour was fabulous. The hotels were outstanding as well as the food especially the Buffet Breakfasts. All the cities were wonderful. The Yangtze River Cruise was more than I expected. I want to mention our Tour Guide Sunshine. He was outstanding and treated me especially well. I am 86 years old and he was most kind. He called me Grandma and I adopted him as my Grandson. Sunshine definitely is an asset to your Tour Company.

Edie Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter  No.318

Name: Hal Fordham
Date: 2017-04-10 15:34
Tour: E0321-2017-CHSH-12A
Vancouver office


Please Rate For our service - Excellent

Your comments

Thank you Sinorama for a wonderful trip to China. My wife and I went on the Charm of China and Yangtze river cruise tour. We were warmly greeted at the airport by Penny, our wonderful guide. She was amazing throughout the tour, along with the other local tour guides throughout China. Our favorite local guides were Rocky in Beijing, and Jackie in Shanghai (I will never forget his insight when one of the other guests on our tour asked him how he felt about having Wal-mart in Shanghai). I enjoyed the food throughout the tour (even sampling a snail and some type of bug dish at the hotel in Beijing). We loved everyone on our bus. It was so fun to meet people from Canada, and other areas of the US. The only change I would make to the tour is not going to the Jade store. Even though the Jade sculptures were high quality, it was a bit pricey. I have recommended Sinorama to my family and friends, and will continue to do so. Give Penny a hug from us. She was the BEST!!!

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter  No.317

Name: Scott Snarr
Date: 2017-03-30 09:34
Tour: E0319-2017-CH15B
Vancouver office


Please Rate For our service - Excellent

Your comments

This tour was incredible. We had so much fun. The people we met on our bus were very fun to travel with. We had a lot of laughs and made some very good friends. Owen Fan was our guide and I cannot say enough about his knowledge, his sense of humor and his English language proficiency.He was very organized but flexible enough to address the needs of our group. Our local guides were also good. Two in particular that were very good were Helen in Beijing and Michael in Shanghai. They both were enthusiastic and knew their cities well. They also had strong language skills. The hotels we stayed at were very nice 5 star hotels. The only problem was at times they were very far from the airport or attractions. The meals were delicious and we always had plenty to eat. The staff on the cruise were outstanding as were the buffet style meals that were provided. Above all were the things we saw and learned about China. I fell in love with the culture and people we met. I wish we could have spent more time in each city and added a few days to visit other areas in China. This trip is a great value and I would highly recommend it to anyone.

Will you recommend Sinorama to your friends or/and your family? - Yes

By which way do you know Sinorama? - Internet

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Letter  No.316

Name: Gary
Date: 2017-04-04 03:51
Subject: G. Long Trip March 18,-April 1, 2017


To the Management of Sinorama,

My wife and I just returned from your March 18,-April 1, 2017 "Wild China 15 Days 2017" (tour code E0318-2017-CHHZ-15A) to Yellow Mountain, Yangtze River, Chongqing, Wuhan, Beijing and Shanghai. 

What an amazing trip. The hotels you booked were modern, beautiful and clean and their morning buffet breakfasts were wonderful. The sightseeing of the Great Wall, Forbidden City, Chongqing, Yellow Mountain, Red Pagoda, and Yangtze River were awesome. The food and local guides were good. And our permanent national guide during this adventure, Ms Cathy Lee, was excellent and exceptional. Ms Cathy Lee was there for us throughout the entire trip from our arrival in Beijing to our departure in Shanghai where she waited to make sure that my wife and I were OK during our "departure check in" process at the Delta Airline Counter. She was professional, knowledgeable, efficient, competent and caring. During our trip to the "Red Pagoda" (Yangtze River/Shibaozhai), she warned us about the shaky "suspension bridge" and not to climb the 10 stories if we had health issues. At Yellow Mountain, she advise those with health concerns to stay at the top of the Gondola (Cable Car) and that there would be many steps to proceed afterwards. Through the sharing of her knowledge of China, I saw and learned a lot regarding this vast magnificent country,

Her exceptional efforts made our trip most enjoyable and memorable. She is a great asset to the Sinorama Program and her tremendous efforts should be recognized and rewarded.

Thank You Sinorama and Thank You Ms. Cathy Lee for an amazing experience and a most wonderful trip.

With Best Regards,

Mr. and Mrs. G. S. Long

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Letter  No.315

Name: Alice and Grant
Date: 2017-04-09 11:51
Subject: Customer Comment E0318-2017-CHHS-15 #15,16


Re: Tour Code: E0318-2017-CHHS-15 #15,16

Hello Sinorama,

We very much enjoyed our 15 day trip to China with Sinorama travel. We saw lots of amazing sights and actually saw more than we expected in such a short period of time. All of our local guides were excellent and very knowledgeable. 

Special thanks to our national guide Tommy Han. He was very organized and made sure we arrived at our destinations on time and in one piece. All flights and local trips were very smooth. Some of the daily itinerary had to be slightly adjusted but Tommy managed these changes well and made sure we experienced as much as possible. He was very nice and patient with us answering our questions and concerns. His local knowledge was very helpful. 

All of the hotels were quite nice except the hotel at the end of the trip in Shanghai only had WiFi in the lobby which was not the case up until then with the other hotels. All of the hotels had very nice morning buffet breakfasts for us to start our day.

As a bonus we had a great group of people on our bus, from all over Canada, which made this trip even better.

All in all an unbelievable trip of a lifetime.

Alice and Grant

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Letter  No.314

Name: Jadranka and Slobodan
Date: 2017-04-09 11:47
Sub: Re: Tour Code: E0307-2017-CHHS-15#5,6


Dear Madam/Sir, 

We would like to thank to all of your team who participated in preparation of our journey to China occurred between March 07, 2017 to March 21, 2017. Our Tour Code was E0307-2017-CHHS-15 T5 and T6).

On this journey, it was our privilege to have Mr. Adam Hu as our tour guide. We had pleasure to experience the excellent tour, history lessons and amazing time with Adam.

He has really enhanced our China experience. His contribution was very informative, he is interesting story teller and shine with a lot of good humor. Adam answered many questions, gave us great directions and suggestions. All group enjoyed Adam's presence. Adam made a great difference to our trip.

Our expectations were exceeded. We shall remember this trip forever.

We are already recommending this tour to all of our friends and families.

Once again, thank you to Adam and all of you.

Sincerely Yours,

Jadranka and Slobodan

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Letter  No.313

Name: Wendy
Date: 2017-04-09 11:42
Sub: Re: Tour Code: E0313-2017-CHHZ-15A #1


I wanted to say that I really appreciated the value of the Wild China trip. We had a wonderful tour guide, Jeffrey Summer, who was professional, patient, helpful, sweet and funny. He helped to make the trip successful. Please thank Jeffrey for taking such good care of us. We also had some memorable guides along the way. Soya (Lisa) in Beijing did a wonderful job as well as Jason in Westlake, who was very entertaining. Thank you to all who made the trip fantastic!

Wendy

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Letter  No.312

Name: dj
Date: mercredi 5 avril 2017 23:23
Sub: Re: Customer feedback E0307-2017-CHRL-10A


Hi 

We had a fantastic time and loved every minute of our trip. The guides were very open and all spoke excellent English (with a funny accent) We will both always recommend your company and have many happy memories . Please thank the guides and organises on our behalf. We wish you and your company all the best for the future and I look forward to returning to China . a great and amazing country Kind regards 

Dave and Karen

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Letter  No.311

Name: Karshan
Date: jeudi 6 avril 2017 10:23
Sub: Re: FINAL ITINERARY & HOTEL LIST E0321-2017-CHHZ-15A [ BUS: #6] )


Dear Wen

We just returned back from our holiday in China.

We had a wonderful experience.

Please convey our thanks to all you at Sinorama and especially out tour guide '' Ms. Bella'' she was very helpful.

I will recommend Sinorama to my friends and family.

Thank you once again.

Kind regards

Karshan

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Letter  No.310

Name: Hope Keesling
Date: 2017-03-30 09:34
Tour: 15 day Wild China tour
Vancouver office


Please Rate For our service - Excellent

Your comments

Hi. My husband David and I just returned from your China tour and found it to be excellent, and such a great value! Our Tour Director for the entire trip was Cathy Lee. She was brilliant and so helpful from the moment we arrived in Beijing until she saw us off at Shanghai's security gate. We learned so much from her, and from all the local guides provided too.

The hotels were very good to excellent. 

The meals were plentiful and I enjoyed all the freshly prepared vegetables in particular. 

Our bus of 27 folks all raved about Sinorama and the amazing places we were visiting, plus all the excursions and admission prices which were included in the package. We saw so much. Yes, it was tiring. Yes, we could have enjoyed less time on the bus and maybe smaller, quick lunches instead of the elaborate meal twice a day. But these were all minor issues compared to the overall experience. Cathy Lee clearly communicated the day's itinerary and departure times. She always had the room keys waiting upon arrival at the hotels. 

Luggage was properly handled. Any questions or concerns were immediately addressed by her. Her fluent English was wonderful and she managed to teach us some Chinese too. Her knowledge of Chinese history and culture was amazing and her ability to impart the most import things a sign of a true teacher. Cathy's love for her country was infectious too. We will be telling all our friends about our wonderful visit to China, courtesy of Sinorama Tours. Thank you for making all this possible, and for hiring only the best !!

Will you recommend Sinorama to your friends or/and your family? - Yes

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Letter  No.309

From: Robert Holbrook
Date: jeudi 30 mars 2017 14:14
Subject: E0309-2017-CHSB-15B UP1-2
To: SinoramaGroupforUK



Hello Sinorama,

We would just like to say how much we enjoyed our recent tour of Beautiful China and what a pleasure it was to meet so many lovely people. We especially would also like to say how wonderful our tour guide, Mr Michael Du was and how helpful at all times he was. He was always there to help no matter what the problem was. The tour would not have been the same without him, what a lovely man. Kind Regards, Robert and Mina Holbrook.

Sent from my iPad

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Letter  No.308

Name: Anita Wright
Date: 2017-03-30 09:34
Tour: E0311-2017-CH-12B
Vancouver office


Please Rate For our service - Excellent

Your comments

I was delighted with the Dream of China 12 day tour we took from March 11, it was fantastic, informative and excellent value.

The places we saw in that short time were amazing. This really is a very professional company, and they make sure they give you value for your money. The internal flights were great, on time, comfortable, just really great.

The national tour guide for this vacation, his name was Alex deserves to be complimented for the most excellent work. What a very polite, well spoken, and a very intelligent man. He is so very knowledgeable, competent and caring. Nothing was too small for him to attend to. and for the whole time we were with him he was a constant, integral part of the tour. He had a great sense of humor. He never left our side, and made sure we were all comfortable and all our needs were taken care of.

He really is a great credit to Sinorama's staff and to the Chinese people. Again I repeat he made this tour a huge success and deserves whatever credits Sinorama do to reward their guides.

The local guides were excellent also, all very well informed and knowledgeable. Every aspect of the holiday was well run and organized perfectly by very professional people. We didn’t have to do a thing, everything was arranged perfectly for us.. The hotels and river boat cruise ship were 5*++ as were their staff. We met some fabulous people from all walks of life, and will be definitely recommending this to our friend and families to enjoy China as we did. Thank you all, we will be travelling again with you next year to see even more of China.

Will you recommend Sinorama to your friends or/and your family? - Yes

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Letter  No.307

Name: Bev
Date: mercredi 29 mars 2017 15:17
Sub: Re: FINAL ITINERARY & HOTEL LIST (E0309-2017-CHSB-15B [ BUS: #3 ] )


Dear Wen

Just a line to say what a fabulous holiday we have just had. It was truly a wonderful experience and we enjoyed every moment. Our Guide Wei Li was wonderful and took care of us every step of the way. The local guides were very good too, all very well informed and knowledgeable. Every aspect of the holiday was well run and organised perfectly. The hotels and ship were 5* as were their staff. We met some lovely people and will be definitely recommending our friend and families to enjoy China as we did.

Many thanks to you.

Kind regards

UK

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Letter  No.306

Name: Dennis Partington
Date: 2017-03-22 17:21
Tour: Sinorama China tour E0216-2017-CHSS-21A attention Qian Hong Founder Sinorama
Montreal office


Qian Hong Founder Sinorama 

Dear Sir.

My name is Dennis Partington and I was on the above tour to China

I was very happy with the China tour, it was fantastic, informative and excellant value.

However that is not why I want to make contact with you.

The national tour guide for this vacation, name Leo deserves to be complimented for performing an excellent job. He is a very polite, well spoken, and a very intelligent man. He is very knowledgeable, competent and caring. Nothing was too small for him to attend to. And for the whole 21 days he was a constant, integral part of the tour. Without him our tour would have been much less enjoyable.

He is a great credit to Sinorama's staff and to the Chinese people. Again I repeat he made this tour a huge success and deserves whatever credits Sinorama do to reward their guides.

If you want to discuss this further, please feel free to contact me.

dennisjames. e mail address

Partingtond@bellnet.ca

514 694 2488

Blessed are the cracked

for they let in the light

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Letter  No.305

Name: Roland Roberts
Date: 21/03/2017 17:23
Tour Code: E0303-2017-CH-15B#24,25
Montreal office


Please Rate For our service - Excellent

Your comments My wife and I and six friends embarked on this Chinese adventure with your Company in March 2017. 

We do not usually go on organised trips but we are so glad we signed up for this one. The holiday was excellent!!! From arrival at Bejing Airport until our departure from Shanghai we were cared for by our permanent guide David. His care and attention towards all the members of our group was exceptional and very professional,as were all the local guides too. The holiday was all it said it would be,the organisation of all internal flights,entrance to all the places of interest (too numerous to mention),hotel check in (all hotels were good ), all meals plus The Yangtze River Cruise was excellent.

This Chinese adventure will stay with us forever so if anyone is thinking about it,book it !!!!

Roland Roberts

AKA

The Canadian 8 pack.

Will you recommend Sinorama to your friends or/and your family? - Yes 

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Letter  No.304

Name: Richard Figueroa
Date: 16/03/2017 14:53
Tour Code: E0307-2017-CHRL-10A
Vancouver office



Please Rate For our service - Excellent

Your comments

I am writing this on behalf of my two parents, in which both were sent on this vacation tour by my brother and myself, as a gift for their retirement. its only been a couple hours since we picked them up at the airport and they are absolutely delighted and elated by the tour and the service. My father in particular, he explained to me how amazing the tour guide-INGRED 008613381075871- who took special care and was patient with him from the first day until the last. He has a bad knee and would use a cane or walker during parts of the tour and was surprised to have Ingrid take such special care and treatment for his disability. Both my parents loved the second tour guide's energy and personality, he goes by SIDNEY. They said he was an absolute pleasure to be around and listen too. A very funny guy exclaimed my parents. My mother and father were taken away by the experiences brought on by the tour guides and the package, especially for the price! They loved the shows, adored the people, the rich history , beautiful scenery and of course the food. The hotels and cruise ship were both outstanding. Needless to say both my parents are extremely happy with the trip and how they were taken care of. they wanted me to express all of this thru this testimonial, and to say "thank you very much" for the lasting memory they took from this vacation. They will gladly tell all of their friends and family of the service and the experience in China for years to come.

Special thanks from Jorge Rolando Figueroa-Deleon and Dora Elizeth Figueroa 

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Letter  No.303

From: Hu**** Pa**** 
Date: lundi 9 janvier 2017 15:52
Subject: Imperial China
To: SinoramaGroupforUK



Hello Sinorama

My wife and I embarked on this Chinese adventure with your Company in November 2016. On our return we were confronted by Christmas and New Year so hence the late review.

We do not usually go on organised trips but we are so glad we signed up for this one. The holiday was excellent!!! From arrival at Bejing Airport until our departure from Shanghai we were cared for by our permanent guide Shelley. Her care and attention towards all the members of our group was exceptional and very professional,as were all the local guides too. The holiday was all it said it would be,the organisation of all internal flights,entrance to all the places of interest (too numerous to mention),hotel check in (all hotels were good ), all meals plus The Yangtze River Cruise was excellent.

This Chinese adventure will stay with us forever so if anyone is thinking about it,book it !!!!

Thanks again Shelley

B**** & C****

Sent from my iPhone=

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Letter  No.302

From: Natasha C
Date: 8 January 2017 at 16:47
Subject: E1201-2016-CHBJ-12B #1
To: Sinorama



Re: Tour Code: E1201-2016-CHBJ-12B #1

Marvelous China + Yangtze River Three Gorges Cruise 12 Days 

Booking process was easy. I booked last minute and was travelling alone. Applied for VISA on my own, took 3 days in Ottawa.

This was an amazing trip and I can't wait to return to China with Sinorama. 

I am a 30+ woman travelling alone and I picked this tour since there were excursions daily and I was going to be busy. I was exhausted by the end of my tour and I loved it. 

By day 2 I had made great friends and our tour guide Forrest (ZHANG SI SHUN) was beyond amazing. 

I will blinding pick a tour that he is heading. I don't have enough words to express how excellent he is. I loved China and I can't wait to go back.

Hotels were all excellent and 5star, excursions were all well planned and informative. The local guides were great in sharing information. I learnt a lot of chinese in 12 days. 

I have no complaints and only amazing memories and friendships.

Natasha C

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Letter  No.301

From: Dr. Robert and Janet Segal
Date: 8 January 2017 at 16:37
Subject: 客人表揚信 E1120-2016-CHHZ-15A#44-45
To: Sinorama



Re: Tour Code: E1120-2016-CHHZ-15A #44-45

Sinorama Holidays, Inc.

We want you to know that our tour guide, Michael Huang was exceptional. My husband Dr. Robert Segal and I have met many travel professionals, but we have never met a guide with such knowledge, expertise and kindness.

-he was instrumental in our Bus #10 group becoming a family

-he narrated our tour with knowledge and humor

-the arrangements were impeccable and smoothly executed

-our luggage arrived safely at each destination

-meals were arranged perfectly and we always ate on time. He made sure that vegetarians (including us) had excellent lunches and dinners

-the hotels were beautiful, clean, with extra large rooms and delicious breakfasts

But most importantly, we felt that he would keep us safe in a foreign country where we did not know the language and we had an experience to prove it!

Towards the end of the tour, my husband had a medical emergency. Michael assisted us in selecting a hospital where he received excellent care. He kept in touch with us by telephone and even came by to check on us.

Michael showed us that he enjoys being a tour guide, takes his job seriously and did whatever was needed to ensure that we had a fabulous visit to China.

Dr. Robert and Janet Segal

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Letter  No.-300-

Name: Sue Hall
Tour Code: Wild China 15 days E1205 2016 CHHZ-15A
Please select the office follow your file: Montreal office
Phone: *************
Email: russell@spartanhall.com.au
Please Rate For our service: - Excellent



We have just returned from our Wild China trip on 20 December 2016 and cannot rave about the trip enough!!! When the deal popped up in an email, I was rather dubious as to the quality and the inclusions. After phoning several times to confirm that everything was included, we booked for my sister and husband and ourselves to be a part of the trip. 

Let the adventure begin....we decided to do some independent travels to see the Terracotta Warriors in Xian and Sinorama assisted us with the booking by organising the internal flight from Guangzhou to Xian and then Xian to Beijing by allowing us to utilise the airfare and paying a 'break the journey' price which was most competitive. Sinorama also booked the Beijing hotel for an extra night so that we would be ready to meet the group when they flew in from their respective departure cities. All bookings were accurate and hassle free.

When we arrived at Brisbane airport for our leg to Guangzhou, we were all upgraded to premium economy (complimentary :) Thanks China Eastern Airlines!! Wow, a great start to a holiday that was embarked upon with few expectations. After travelling up to Beijing, we were rather amazed at the calibre of the hotel: big rooms and lavish settings with helpful reception staff. After a day of personal sightseeing, we were met by the tour guides, Mike and Winston. Right from our first meeting, they were amazing. Their English was excellent and their knowledge impressive. 

We boarded the bus and from here on, the trip was flawless. This recommendation could be several pages long BUT I will refrain from that and give a synopsis as to why YOU should book Sinorama for your next holiday. The list goes like this: excellent tour guides (we had Mike as our tour guide and he is the most friendly, organised, helpful tour guide that went out of his way to ensure that we all knew exactly what was happening and the details of our daily adventures; the hotels were terrific and the buffet lunches, breakfasts and dinners were plentiful and generous in their servings - we had a person that had dietary requirements at our table and there was always a 'special plate' brought to the table for her; every tour and excursion was paid for and we were presented with a 'local' guide to assist us in grasping knowledge about their particular city; there was adequate free time for us to do our own exploring and, whilst a couple of the hotels were a little out of the main part of the city, we rode the subways very easily and managed to make it home each night safely after immersing ourselves in the culture of the locals; the choice of excursion places was perfect making the holiday unrushed yet extensive in the sights; the bus drivers were accomplished in coping with Chinese traffic - mmm not something that we would like to attempt; everyone on the bus was friendly and punctual thanks to Mike encouraging us to do the right thing by our fellow travellers; the Yangtze River cruise was a more relaxed pace and such a different way to see beautiful scenery with great cabins and facilities; the visits to local shops/factories were to be expected as this is very common practice on tours but, at no stage, did we feel pressured to purchase anything and the information was most interesting and gave us an insight into the history and depth of the Chinese culture.

As frequent travellers, we felt that the whole trip was undersold as the itinerary did not intimate the amount of additional tours and sights that were inclusive of the package. This was most welcoming. Even though we were busy and some mornings we were off to an early start, how can you expect to cover so much ground in such an expansive country? At no stage did we feel like cattle being herded everywhere and we felt there was enough time for exploration and discovery. 

Thank you so much for putting together such a tremendous journey - it totally exceeded our expectations for any trip let alone one that was at such a bargain price. We most certainly will be participants on another Sinorama holiday. It is with much excitement that we await the next package to see more of such an amazing country steeped in history and contrasts. Next time, we hope to bring some more Aussie friends with us........Regards from Russell and Sue Hall, Ken and Jenny Gibson, Queensland Australia..

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Letter  No.299

From: Linda
Sent: Friday, December 16, 2016 5:18 PM
To: sinorama
Subject: We thank for your feedback











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Letter  No.298

De : Jean Francois Belisle [mailto:jf.belisle@hotmail.com] 
Envoyé : 3 décembre 2016 15:46
À : Martin Gabelier; info@vacancesinorama.com
Cc : 405209782@qq.com; Yves Marie Lavoie; Ray Louise Bolduc
Objet : Re: Sinorama Smile of China , with Steven Bi



To whom it may concern:

My name is Jean-Francois Belisle I was also part of the group of eight in the trip to China from November 17 to December 01 Smile of China Tour.

Fantastic trip , Hotels , Meals , Guide and Local guides , Itinerary all perfect ...

As for the weather ... No one can control Mother Nature !

To get back to our tour guide for the 15 days , Mr. Steven Bi .

Steven was always a step ahead taking good care of all of us and was generous of his time an comments .

In summation, due to his great attitude, dedication and excellent potential, I would heartily recommend Mr. Steven Bi as a tour guide . I am sure that he would not let you down and would be as great an asset to your team as he has been to mine.

We , Sylvie and I , will recommend Sinorama to our family and friends with no doubts ! And we both agree on Martin's comment ... More time off will be great , just to fill more the real Chinese life .

Best regards , and long life to Sinorama !

Hope to see you again !

Jean-Francois Belisle and Sylvie Lafortune .

Montreal ,Quebec .

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Letter  No.297

Subject: Sinorama Smile of China , with Steven Bi
From: Martin Gabelier
Date: 5 dec 2016 at 13:45
To:info@vacancesinorama.com



Bonjours

Just came back from smile of China Sinorama tour . Nov 17 - Dec 01 2016.

Beijing , x,ian , Shanghai.

Wow Wow & Wow even with the weather , the tour was fantastic , mainly due to our Guide Steven Bi , supported by the local Guide . Thanks to Steven for all the info provided during the tour .

Of course i will recomand Sinorama to my friends.

Thing to improved for Sinorama .

bit more free time would be nice ie: the Beijing food Market and shanghai shopping Street ....... this would give us the time to feel the Chinese life a bit more This could be done by reducing the time at the Jade store , Terracotta store and the other store .

Again Big thanks to Steven from our group of 8 . 

Merci. Martin & Joanne . Montreal .

Envoyé de mon iPad

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Letter  No.296

Subject: E1110-2016-CHXA-12A #5
From: Ellen LaGreco
Date: 4 dec 2016 at 12:55
To:info@vacancesinorama.com



Re: Tour Code: E1110-2016-CHXA-12A #5

Dear Madam or Sir,

I'm really not sure who to address this to but I hope it gets passed on to the correct person. I took your Focus of China tour from 11/10/16 to 11/21/16. I would like you to know, how pleased we were with the entire tour. Our accommodations were in beautiful hotels and our meals were always very good. When we arrived on the ship, it was just as nice as all our hotels. The entire staff was very helpful and our meals on board were also very good. My main reason for writing this letter is because of our tour guide, Bella. On our way to the Terra Cotta Army excavation site, I suddenly became very ill. Bella felt it was best for me to go to a hospital, she arranged an ambulance to transport me and Gail, who I was traveling with. Bella stayed with us and translated everything that was being said. When I felt I was able to leave the hospital, Bella took care of our return to the hotel. She also made arrangements for me to see the doctor that was on the ship, as soon as we arrived. She wanted to make sure he would be able to treat me while we were on the cruise. If not, I would have gone to a hospital Chongqing.

The Doctor was very helpful at treating me and I starting improving right away. I was able to do most of the excursions and was able to enjoy the rest of the wonderful trip.

I really appreciate everything Bella did for me, she was very professional and very concerned about my health. Again, I just want you to know how much Bella did for me and how much I appreciated it. This trip could have had a completely different outcome without Bella.

Sincerely Yours,

Ellen LaGreco

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Letter  No.295

Name RODRICK & YVETTE
Tour Code E1116-2016-BJYZ-11B #1
Montreal office


BONJOUR NATALIE:

Just a couple of lines to let you know that we are back home in New Brunswick, and to tell you that we really enjoyed our tour of China. It was a most memorable experience. It is certainly a buzzing country, and the places that we visited were most interesting. The hotels we stayed in were just great & the service excellent.

We had an excellent guide by the name of Shelly, she is most knowledgeable in what she is doing and very interesting to listen to, unfortunately it is hard to capture and keep into our mind all that was said, but she is one of the best. She is also a very responsible person for her group of people and we felt very safe and secure with her. 

For you Natalie we also want to thank you for the excellent service that you provided us in both French and English and we were glad to be able to work with you on this trip organization Rest assured that we are looking forward to maybe booking again with Sinorama a tour in some other destination, and if you can suggest some other country to visit we are certainly open to that. This would be in the fall of next year (2017) since we spend Jan.,Feb. March & part of April in Mexico.

Xie Xie Natalie

Hope to be in touch again for another tour

RODRICK & YVETTE

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Letter  No.294

Name Claude Bacon
Tour Code E1117-2016-CHHS-15
Montreal office
Phone ********
Email ba*******@hotmail.com


Please Rate For our service - Excellent

Your comments: 

Thank you.
Me and my wife had a memorable trip beyond our expectations.All aspects of this trip (food,lodging,cleanliness,transportation,the visits and especially our tour manager who was with us for the two weeks. My very special thanks to Steven Bi our tour manager who went above and beyond to make this tour a confortable and unique experience.

Sinorama is the best

Claude Bacon

Will you recommend Sinorama to your friends or/and your family? - Yes
By which way do you know Sinorama? - Internet

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Letter  No.293

Subject: E1103-2016-CHHZ-15A#34,35
From: Chih & Shirlin
Date: 23 November 2016 at 16:55
To:info@sinoramaholidays.com


RE: Tour Code E1103-2016-CHHZ-15A #34,35
Dear Sinorama,
My husband and I went on the Wild China 15 Days Tour from Nov. 3 to Nov. 17, 2016. It is the first time for us visiting China together. We had a very good memories for our trip and very enjoyed our tour with all members during this trip.
Our tour guide, Mr. Jeffrey Summer was our primary tour guide and was totally professional, knowledgeable and conscientious.He went above and beyond to make sure our trip was perfect! He was humorous, and most important of all, he cared about the people in our group. Our hotel accommodations were excellent, our travel arrangements were all efficient and handled with ease, our traveling companions totally enjoyable and, of course, our tour stops were all memories of a lifetime.
Our favorite stop was stay on the Yangtze river cruise, we want to special thanks the waiter of our table, Jeff Qui, he always has big smile for us every time we saw him, and did his best service to everyone in his serving tables. 
It is hard to believe there is a better value for the money anywhere. We will highly recommend your company tours to anyone of our friends. Please pass our thanks to all your staffs that arrange this plan and throughout the trip. 
Sincerely, 
Chih & Shirlin

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Letter  No.292

Subject: E1028-2016-CHTZ-12B#4
From: Charles
Date: 23 November 2016 at 16:52
To:info@sinoramaholidays.com


Sinorama, I just returned from my tour which I enjoyed very much. The "national guide" Lisa Sun was excellent.Sinorama delivered 100% of what they promised and their mastery of logistics allowed us to maximize time at each cultural and historic site. The hotels were excellent, especially the hotel in Beijing which was the most luxurious I've ever stayed at. The meals – all of which were included in the price – were ample and nutritious, and the quick family-style service minimized the time away from sightseeing that a-la-carte gourmet dining would have involved. I already have recommended Sinorama to friends who would appreciate a highly educational tour of China at an unbeatable price. 

Charles

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Letter  No.291

Subject: Re: REMINDER FOR YOUR TRIP TO CHINA - E0830-2016-CHGB-19B
From: Inga Hillyar
Date: Sat, October 29, 2016 6:37 pm
To: "info@sinorama.co.uk" 


Dear Sinorama,

Its already more than a month since we came back and I just still wanted to tell you about our / your wonderful guide, Forrest. He made the whole duration fantastic. I realize you and your researchers have worked hard to make the trip as interesting and brilliant as possible - and it really was! Full credit. But "on the ground" Forrest was absolutely great. More than helpful, funny, knowledgeable and always there to sort out whatever needed sorting. From early, early in the morning till the last one of us finally went to bed. We could not have wanted for a more attentive and helpful guide. 

I would also like to specially mention two of the local guides; Maria and Amy. I may be wrong but I believe Mary, a great professional, was in Wuhan and Amy I know, was a total sweetheart in Guilin. Both were exceptional. Fun, warm and knowledgeable. They, like Forrest gave much more than was expected of them. They told us some of their personal stories which painted pictures of life in China both now and in the past which made it very much more interesting than just facts.

I am obviously writing this to bring your attention to all three of these exceptional guides so that perhaps you may make sure to keep them for your clients and make their travels in China equally successful. 

Hoping you let them know that one of their happy guests has written to make sure you know of their talents. There was absolutely nothing wrong with any of the other local guides, just that these three were very much more fantastic.

I will look out for more of your trips. I am a single lady - (happily divorced) - traveled together with my brother this time but don't want to do that too often! - All 36 of us in the group worked very well together and some of us are keeping in touch. 

All in all, a VERY successful, wonderful time. Thank you so much for your part in all this. 

With many best wishes,

Inga Hillyar

P.S.: Please pass this on to all your colleagues. Thank you. I.H.

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Letter  No.290

Subject: Tour Code: E1010-2016-CHHZ-15A #23,24
From: Lonnie and Trish
Date: 2016-11-02 11:43 
To: "info@sinoramaholidays.com"


Re: Tour Code: E1010-2016-CHHZ-15A #23,24

My wife and I went on the Wild China Tour from Oct. 10-25, 2016 to celebrate her 70th birthday. Although you have not asked for feedback we are now awake enough to provide some anyway to you and anyone else who might be considering a trip

First, we consider the tour to be an absolutely outstanding value - putting a visit to China within reach of many middle class Americans who may have dreamed of going there. My first thought of China was as a young kid setting off firecrackers and looking at the symbols on the newspaper bits after the explosion. Never thought I might actually get there some day. 

Admittedly, I was skeptical about how good a tour could be at that price. Well, I am over the skepticism! When you advertised five star hotels I thought that would probably really mean two or maybe three star. I was wrong. I would rate most every hotel as a solid four star establishment, at least. Don't be fooled by your image of Howard Johnsons, as I was. The Ho Jo at Wuhan is regal. In addition to the rooms, the hotels had great food. No, it was not just like staying at the Holiday Inn Express and eating their sticky buns. It's better. We enjoyed the large variety different local foods (except for the bitter black mushroom jello) but also found analogs of some familiar foods as well. Hotels had 40 or 50 item buffets and restaurants had 15+ dishes served on a lazy susan. We always got to try the various local beers. 

Having traveled a fair amount in Central and South America I took an arsenal of antibiotics and lomotil which, as it turned out, just unnecessarily took up space for all the things we wanted to bring back from China. We were told upon arriving that we could comfortably eat at any hotel or restaurant Sinorama took us to. Doubting this, I ate light and the foods were in fact initially strange to me. But the hungrier I got the more I ate and the better the food tasted. Actually, without access to all the fat and sugar I normally eat at home my digestion improved in China. I will try to eat more bok choy, other veggies and green tea at home.

The tour did keep us on a brisk pace. But why pay good money to flop around when there are so many wonderful things to see? We covered about 2,300 miles in country, traveling on domestic airlines, bus, and a high speed train that got up to 230 kpm. A number of high speed trains are under construction around China and I am pleased we got to experience one. We did have several long bus rides but China is a really big place. All the busses were comfortable and clean and the drivers skillful and cordial.

The Century Diamond cruise on the Yangtzee was truly a high point. The craft was squeaky clean, the food superb (we event got custom omelettes and bacon for breakfast - along with umpteen other dishes). The cabins were very comfortable and well maintained and the staff was friendly and accommodating. Crusing past the towering and sheer limestone rockfaces was breathtaking. Just sitting on the balcony and watching the river and the people on it pass by was quite tranquilizing and dream-like. Not to discount all the other stops such as the Forbidden City, the Huangpu river cruise in Shanghai and the night Hutong visit in Beijing, the Great Wall was a absolute high. A true wonder of human accomplishment! Certainly it presages the breathtaking development now taking place in China. There are high rises going up everywhere with one city having over 3,000 buildings over 40 stories. New cars fill (and I do mean fill) the roads in the cities (reminds me of LA on steroids). There are uncluttered and modern interstates between cities. I did quickly learn to watch out for the silent electric scooters that do not turn on headlights at night. Look left, right and then right again.

There were 35 people in our tour group. All were helpful, positive and supportive of others. Lots of humor and joking around. Don't know how this group composition happened but it is not just random. I suppose it says something about the type of people who are attracted to this type of travel. 

My wife and I have traveled a fair amount but have never been on a tour. I can honestly say had I tried to replicate the Sinorama tour on an individual basis I could have not have. Not in price, stress level, smoothness of logistics or breadth of coverage. 

The best for last. We can not praise our guide, Winston Li enough! He was absolutely wonderful. He was fun, knowledgeable and very kind. He gave us just enough information (but didn't overload us). His amusing and insightful cultural insights were a big part of the takeaway from this tour and didn't take up any suitcase space. We feel we have a much better understainding of China and its people because of Winston. His command of english including pronunciation and colloquialisms is outstanding. He would unfailingly answer our questions until we ran out of them. 
His management of all the logistics was just superb. Amazingly, even with all the visits no one was lost for very long. Winston was like a shepherd watching over his flock. Seems like whenever we were a little in doubt Winston magically seemed to show up, always anticipating what people needed. To show you the kind of individual he is, we had one person on the tour who had trouble with stairs on the return hike at Yellow Mountain. He literally put her on his back and carried her. I consider this far above and beyond the call of duty. Everyone loved Winston. He truly sets the standard for excellence in his profession!

If anyone reading this is thinking about going to China, go Sinorama.

Lonnie and Trish

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Letter  No.289

Subject: RE:Tour Code E0915-2016-CH-19B #28
From:Maggie and Bill
Date: 2016-11-01 14:12 
To: "info@sinoramaholidays.com"


RE: Tour Code E0915-2016-CH-19B #28
Just a thank you to your company for our excellent tour into China. It was packed with so many different things to see from Beijing, the Great Wall, the Terra Cotta Warriors site, Shanghai, Hong Kong, the cruise on the Yangtze, Chinese cultural events...... and so many things in between! 
We met so many lovely people on our tour from our travel group to staff at restaurants or hotels and our travel guides. We can't say enough nice things about our guide, Joe. He was a delightful young man with so much knowledge of the places we went and he was able to keep us all on our schedule which can be a difficult task with 28 people/personalities. Joe always did this with a smile and a kind and caring way. He was able to maintain a sense of humour even if dealing with many details and the occasional unforeseen issue. Joe helped to make this tour the interesting and fun time it was. We all wanted to take him home with us!
From when we first thought of booking this tour (emailing many questions to Sinorama and getting prompt answers) to landing home after a very busy 19 days of sightseeing, in-country flights, high speed train, buses, tour boats, etc, looking back, we would not have missed it for the world. We will recommend your agency to any friends interested in experiencing China.
Thank you Sinorama!

Maggie and Bill

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Letter  No.288



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Letter  No.287

Subject: RE: E1002-2016-CHHZ-15A#13,14
From:Moe and Brenda
Date: 2016-10-18 10:22 
To: "info@sinoramaholidays.com"


RE: E1002-2016-CHHZ-15A#13,14
Dear Sinorama folks,
We have just returned from the "Wild China" tour Oct. 2-16 2016. We are very impressed with the amount of sights we were able to see across a wide area of China in just fifteen days. The high points of the tour for us were the Great Wall and the (unexpected) Huangshan (Yellow Mountain) hike.
The tour was also very affordable, and we're encouraging all our friends to try it!
Accommodations were excellent, especially in Shanghai and Wuhan. Our national guide, Tom, was outstanding in knowledge and was very helpful, patient, and kind with a member of the tour who found that she couldn't do all the climbing. Very impressive. 
The local guides each were excellent and each added a unique, everyday perspective to our tour, as well as some basic history and background. It makes us eager to consume more books about China's history, before our next visit.
This tour was an excellent way to introduce us to China for the first time, and we will be back!
Highly recommended.

Sincerely,
Moe and Brenda

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Letter  No.286

Subject: E0912-2016-CHBJ-10B #1,2
From: Dudley and Donna
Date: 2016-10-15 14:45 
To: "info@sinoramaholidays.com"


Re: Tour Code: E0912-2016-CHBJ-10B #1,2
Just a quick note to let your know that we thoroughly enjoyed our tour of China and were so pleasantly surprised at how efficiently and effectively the entire tour was conducted. Everything was first class and would highly recommend your company tours to anyone. We do not believe there is a better value for the money anywhere. Our tour guide, Mr. John Wen was also top-notch as were our other local guides. John was our primary tour guide and was totally professional, knowledgeable and conscientious. Our hotel accommodations were excellent, our travel arrangements were all efficient and handled with ease, our traveling companions totally enjoyable and, of course, our tour stops were all memories of a lifetime.
Dudley and Donna 

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Letter  No.285

Subject: Re: Thank you
From: pauline 
Date: Sun, October 09, 2016 9:13 pm
To: "info@sinorama.co.uk"


My husband and I have just returned from one of your tours to China - ref EO915-2016-CHGB-19B
I had to write to you to say a huge thank you, We had a wonderful time and were so pleased with the whole trip.
The quality of the hotels, restaurants and guides were excellent. A special thank you to our National guide, Mr Zhu,Joe who was incredible.
His English and his knowledge were very good. We all loved his warm, cheerful personality and were sorry to say goodbye.
We will be recommending your Company to all our friends and neighbours.
Thank you once again for a wonderful experience.
Yours sincerely
Pauline West and Graham Wallbank 

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Letter  No.284

Subject: Tour code: E0902-2016-CHTZ-12B #11,12
From: ****** 
Date: 2016-10-10 10:57 
To: Sinorama Holidays


Re: Tour Code: E0902-2016-CHTZ-12B #11,12

Mr Yee I want to let you know that the Sinorama tour that we just returned from was simply the GREATEST! Sinorama provided the attention to detail that is rarely found on similar tours. The flights, hotels,connections,tours,meals,were planned faultlessly by Sinorama. Your company has done their homework very well! We would certainly use your company again and would recommend Sinorama to our friends and family.Also we would like to sing the praises of our tour guide Phoebe Cao who made a great vacation even greater. Until we book again.........

Joe and Joy 

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Letter  No.283

Subject: Tour code: E0920-2016-CHVN-14B#1,2
From: ****** 
Date: 2016-10-11 13:59 
To: Sinorama Holidays


Please Rate For our service - Excellent

Your comments Thanks so much for a totally awesome trip through China and Vietnam! While the trip was only for 2 weeks, we felt we had been away for longer, so much sights and experiences . Our guides in China and Vietnam were stellar! Leo in China accommodated us in every way in his knowledge, making arrangements for us, etc and he felt like part of the family. For Vietnam, "Chucky" Huew?had us laughing from the moment he met us at the Ho Chi Minh airport. While we were tired and cranky and hot from the 2 flights there from Saigon, we forgot all our troubles when he boarded with us on the bus to take us to our hotel. He was full of information on all the sights, etc in Vietnam and kept us laughing the whole time. 
It was certainly tiring with all the flights...would have liked to have spent a little more time in both Shanghai and also Vietnam, but we did get to see quite a bit there despite the small amount of time. The Yangtze River and Three Gorges cruise was amazing....what a fabulous experience and the whole way made for lots of photo opportunities. Accommodations everywhere were fabulous.
Thanks again for giving us such a wonderful experience in this unique part of the world!

Will you recommend Sinorama to your friends or/and your family? - Yes
By which way do you know Sinorama? - Internet

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Letter  No.282

Subject: Tour code: E0824-2016-CHTH-15 #14,15
From: ****** 
Date: 20 September 2016 at 10:49 
To: Sinorama Holidays


We just got back from on 9/ 7 from one of the best tours I have been on. The hotels that Sinorama had booked for us were terrific. There was a good balance of time on your own. The guides in each city were good, but Michael Huang our main guide was the best. He shared his knowledge and enthusiasm for China and gave looked after us so well. He is obviously very experienced and capable. The cruise on the Yangtze was delightful.
Please thank your team for a job well done !

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Letter  No.281

Subject: Tour code: E0512-2016-CHTZ-12A #15,16
From: ****** 
Date: 22 Aug 2016 at 13:34 
To: To the management of Sinorama Holidays


I would like you to know that my sister and I had a wonderful experience with your company on our tour of China in May! It was wonderful value for the money. We heard constant positive comments from the people on our bus (#4). Everything was extremely well organized. The hotels were lovely. The sites we visited were amazing! We are both experienced cruisers and were very satisfied with our cruise experience. 
The food was acceptable and, considering the cost of our trip, we were very satisfied. We only had two bad meals in the whole two weeks, one being the restaurant on the last night in Shanghai. 
Except for the Beijing opera, the entertainment was excellent! We were lucky enough to get the bonus of the free Cirque du Soleil show in Wuhan. It would be wonderful if that could be included for other guests. 
We appreciated the help of Natalie Feng and especially, Fiona Lam, as she was handling our account near the end when we wanted to upgrade our airplane seats and when we had questions re filling out our visa applications. So, we are sending a very big thank you to Fiona! She helped make our experience even better! 
All the local guides we had were wonderful. Tom, our tour leader was OUTSTANDING!!!! He took such good care of us, making sure we kept to the schedule and helping anyone who had issues. He even went to the emergency room with one of the couples and stayed with them for the whole five hour wait. He was knowledgeable, personable, well spoken and had so much information to offer. I hope that you realize how lucky you are to have such an amazing person working for you!
We have been telling all our friends and relatives what an amazing experience we had and recommending your company to anyone who might be interested in China. In fact, I have four different sets of friends who travelled to China with Sinorama and they all highly recommended you to me.
Thank you!

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Letter  No.280

Subject: Re: Tour Code: E0606-2016-CHSH-12A #24,25
From: Laura Mackay 
Date: 26 July 2016 at 17:47 
To: Sinorama Holidays


To whom it may concern: 
Thank you for a wonderful vacation in China! Winston Li was an amazing tour guide and this trip surpassed my expectations. The hotels were beautiful and the tour was well organized. We had four families on this trip and 9 children ranging in age from 17 - 4 years old. Winston did a great job facilitating our travel and giving us interesting information about China. It was nice to have the same tour guide throughout the entire trip.
As we reflect on the experience we can't believe we were able to see all the major cities AND cruise the Yangtze River for four nights. The highlight of our trip was the Three Gorges tour and simply sitting on our balcony on the Sinorama 8 and taking in the breathtaking scenery. We added the Hong Kong five day extension and this was another highlight. It loved being in the smaller, more rural areas and seeing the countryside. 
The best part is my children had the chance to experience a totally different country and their view on the world is forever broadened. Thank you for putting together a wonderful travel experience and showing us the beauty of China. We had a wonderful trip!

Sincerely,
Laura Mackay 

P.S. If you ever have another tour with a lot of kids, put them with Winston. He is was great with our children and didn't bore them to death with a ton of facts repeated over and over. He has a great personality! 

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Letter  No.279

Subject: Re: Tour Code: E0527-2016-CH-15A #1,2
From: Tony & Loni Styer 
Date: 26 July 2016 at 17:43 
To: Sinorama Holidays


Dear Sinorama,
We wanted to let you know how much we enjoyed our 15-Day Imperial China & Yangtze River trip. Every item on the itinerary was a delight, every hotel was top-notch...and our guide! Forrest is an EXCELLENT guide, in every way possible. He went above and beyond to make sure our trip was perfect! Forrest was knowledgeable about China, he was humorous, and most important of all, he cared about the people in his group. We went home feeling like we had made a new friend. Your selections of places to see were wonderful; throughout the trip, each stop was fascinating. We felt we were truly being presented with the best of China. For those thinking about taking this trip, and feeling unsure about what to expect, it should also be noted that even while walking through crowded city areas, we always felt safe. Also, for those wondering about food, there are many items to select from at every meal...although the sit-down meals do get a little repetitive by the end of the trip. Our favorite meals were breakfasts at the hotels (lots to choose from, both Asian and American) and the buffet meals on the cruise. Again, a wonderful trip that I would highly recommend to anyone who wants to see China!
And did I mention what a wonderful guide Forrest was? Thank you, Forrest, for all you did to make our trip a memorable adventure!

Tony & Loni Styer 
Dickson, Tennessee 

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Letter  No.278

Subject: RE: REMINDER FOR YOUR TRIP TO CHINA
From: "George Francis" 
Date: Mon, June 20, 2016 5:51 pm
To:


Dear Customer Service,
We wish to provide feedback on our recent China Tour arranged through you 27 April – 15 May 2016.
It was a truly enjoyable experience offering a good range of activities, places of interest, variety of modes of transport, natural sceneries, cultural activities, good accommodation and excellent tour guides.
The lead guide Mr. Zhang (Mark) Lu was outstanding. His management of the group was commendable showing great care, motivation and delivering on time.
Please pass on our thanks to the guides.
Regards,
Sonia and George Francis. 

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Letter  No.277

From: Scheerer [mailto:scheerer@lycos.com]
Sent: Friday, June 03, 2016 1:21 PM
To: Vacances Sinorama
Subject: Trip Review: (China's Yesterday, Today and Tommorow + Yangtze River Cruise 19 Days)


Attention: Dona
We recently returned from one of your Spring tours of China (May 4th to 22nd) and wanted to express our pleasure with the whole experience. It was everything you promised and more. The accommodations were outstanding. The cruise was enjoyable. Every mode of transportation, whether train, plane, bus or ship was handled efficiently. For evening entertainment, the shows were well chosen. There were minimal problems on the whole tour. I compliment your professional, courteous and efficient staff and tour directors. I especially want to praise Shelley, the tour director for our group, bus #1. Her command of the English language was excellent and her ability to present the Chinese culture made this a wonderful educational experience. Shelley was simply outstanding and professional. Nine people were added to our tour group the last few days for the Macau - Hong Kong portion; several of these additions were difficult and rude, but Shelley handled them with grace and tact. We personally had a medical injury on the trip; we appreciated the additional assistance provided by Shelley. She was excellent at problem solving. You are lucky to have her working with Sinorama. Thank you again for putting together such a delightful experience.
Richard & Jennifer Scheerer
Middleton, Wisconsin 53562 

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Letter  No.276

Von: C********* [mailto:c************@c*******.co.uk] 
Gesendet: Mittwoch, 15. Juni 2016 15:00
An: Service Sinorama
Betreff: China Tour - May-June 2016


Dear Sir/Madam,
I would like to say a really big thankyou on behalf of myself and my partner, R***** B*******.
We have just returned from your Tour of China trip (started on 28th. May) and had a truly wonderful experience, the amazing organisation was fantastic, any very minor hiccoughs along the way were expertly handled by your incredibly remarkable representative Emily. (I would like to say that there were no incidents that detracted from the enjoyment of this fabulous experience)
We cannot thankyou enough for this amazing experience and will have no hesitation in recommending you to one and all.
Lastly, I would like to commend all your local guides, in particular Jack in Beijing, although all the other guides were incredibly knowledgeable and entertaining. However, Emily stands out on her own – she is a fantastic guardian, friendly and incredibly personable, we miss her !
Once again, many, many thanks, keep doing what you do as it is top class.

Many regards,
B********** K*******
Purchase Ledger 

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Letter  No.275

Sinorama 20 Panorama tour
From: Terry and Wendy Legaarden
Date: 2016-06-14 10:25
To: "**************"


May 22 to June 10, 2016
Feedback
1. Our guide Mr Mike Zhang was phenomenal. He was organized, patient, knowledgeable and above all, personable. A very capable individual!
2. The days were packed and sometimes tiring but very rewarding. It would have been nice to be able to return to the hotels before going back out for supper and shows.
3. The acrobatic show, and dumpling supper /show were outstanding. Unfortunately our ‘Impressions Liu San Je’ was flooded out.
4.The silk, colonise, jade and fresh water pearls stops were interesting and informative but more than 45 minutes for shopping afterwards is a waste of time. The Salt Water Pearl stop should be eliminated.
5. All meals and hotels were good.
6. WuHan could be eliminated. 
7. The Guilin Li River excursion was excellent.
8. All the local guides were very good with the exception of our Beijing guide, ‘Richard’, who was the weakest. He did not have a lot of ‘local colour’ to tell us.
9. And finally, our Vancouver contact, Linda was great! She navigated us through damaged passports and birth certificates with quiet confidence. She is very knowledgeable and prompt in her replies. We were in good hands.

Made many great memories,
Terry and Wendy Legaarden
Edmonton 

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Letter  No.274

Customer Feedback from UK customer
From: Michael and Susan Frost
Date: 2016-06-12 15:17
To: "**************"


Dear Sir/Madam,
My wife and I took the Sinorama 15-day tour of Imperial China 4-18 May and in the absence of any prompt for feedback we wanted to let you know what a wonderful time we had and how impressed we were with every aspect of the trip.
I think we first saw the offer on Travelzoo during the summer of 2015. My wife and I are both retired. I had been to China on business 3 times over the last 20 years but only to Shanghai and Wuxi. My wife had never been. This tour included all the famous sights we had heard of and seemed very good value for money so while we are still reasonbly fit and healthy, we booked to go in May 2016 in a period which included my 70th Birthday (9 May).
We were a little nervous about needing to pay for the holiday in full many months in advance, especially (with respect) to a company that we had not previously heard of. Also, I was somewhat sceptical about the claim of "5-star hotels" and apprehensive about 3 internal flights, not knowing anything about air travel within China.
We were wrong to be concerned on all three counts; we soon learned that Sinorama has become the largest tour operator for visitors to China, the hotels were all beautiful with palacial rooms and the planes and airports for the internal flights were all modern and efficiently operated.
The organisation throughout the tour exceeded our expectations - minimal need of handling our own baggage, hotel check-ins arranged efficiently on arrival by our principal tour guide, Nick, and all lunches and dinners efficiently provided.
We loved all of the great spectacles on the tour - Forbidden City, Summer Palace, Great Wall, Terracotta warriors, Yangtze cruise with 3-Gorges and Dam, Shanghai Bund plus the unexpected treats of the Peking Opera (the spectacle, not the music), the colourful music and dance show in Xian and the magnificent Han water show in Wuhan. Two additional things made this the most memorable holiday: on my actual birthday, as if visiting the Terracotta Army was not exciting enough, as the music and dance show was just ending later that day, the tune "Happy Birthday" was played loudly over the public address system and one of the pretty lady dancers in costume marched ceremoniously to my seat with the most wonderful birthday cake, complete with candles. Secondly, our Shanghai local guide, Emily, kindly offered to take us via the metro to ride on the impressive Maglev train - something I knew of but never expected to have the opportunity to experience it.
I hope that I have communicated to you just how much my wife and I enjoyed this holiday - I have told all of my friends about it and several of them are seriously considering doing the same thing next year.
Please accept our thanks to all of your staff involved as guides and behind the scenes and our congratulations at the excellent organisation, customer service and value for money.
Kind Regards,
Michael and Susan Frost 

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Letter  No.273

Tour Reference Number E0512-2016-CHGB-15A+5D,#21-22
From: Ken and Val Burnett 
Date: 2016-06-10 10:02
To: "**************"


Dear Sirs,
Tour Reference Number E0512-2016-CHGB-15A+5D,#21-22
We recently returned, exhausted but very happy, from the above trip of a lifetime to China. We wanted to let you know how much we enjoyed and appreciated all that your company provided for us. Sinorama did us proud. The amazing itinerary covered so much, and there were even things added such as the fantastic Han Show which were not on the initial itinerary, all of the hotels lived up to their 5-star ratings if not indeed better, we loved the Chinese style meals with a great number of choices to suit everyone, the various modes of transport - flights, coaches, train, ferry, etc. - were all good, with a particular mention for the various coach drivers, the river cruise was a wonderful experience on it's own with the various off-ship excursions only adding to the interest and pleasure, the shows were all great in their own ways and were so varied such as the Beijing Opera, The Tang Dynasty Show with Dumpling Banquet, the Impressions Lium San Jie, the exciting Acrobatics Show and of course the amazing Han Show. Indeed everything that you provided and arranged for us was of the very highest standard and quality.
However, if we had to pick out the very best thing that you did for us it would have to be that you appointed Cathy Lee as our tour guide. Everything that you provided to us was enhanced by Cathy's knowledge, experience and enthusiasm. It was not just her management skills, her organisation, her leadership and her knowledge - all of which were excellent - but also her wonderful personality and outlook on life which made our trip so very special. China was revealed to us by Cathy as an incredible, endlessly fascinating and incredibly rapidly developing country. Her knowledge of and obvious love for her country came over very clearly to us. We learned so much as well as of course getting so many wonderful memories. We would also mention the local guides, in particular Jerry and Alan who with the others added greatly to our experience. As well as the "big ticket" items, we also appreciated and valued the smaller items, such as the lovely coasters we were given, as well as the attention to detail such as the porters on and off the train. We also much enjoyed meeting our fellow travelers. There were some wonderful characters. We considered ourselves to be very fortunate to be "Bus 1 Table 1". They were a great bunch, superbly organised and guided by Cathy. 
We will be recommending a holiday to China and in particular your company to all of our friends and family.
We wish you continued success and send our thanks for giving us a wonderful China holiday.
Ken and Val Burnett 

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Letter  No.272

Re: Thank you letter for excellent service
From: Barbara Trethewey 
Date: 2016-06-06 15:22
To: "**************"


My husband and I just returned from the Dream of China- Yangtze River trip, as booked and organised/Chinese Visa etc./by the above Sinorama, Richmond, employee, Linda Lee.
This trip far exceeded my expectations, both in an organisational manner, and also from an educational viewpoint.
The Guides were polite, courteous, efficient, comical and organised. Our Group, Bus Number 4/Charles'group/ were royally entertained and coddled. The educational aspects from the individuals guiding in each town, site ,dam etc. displayed an in-depth knowledge of their area. The meals were more than adequate and our final farewell banquet, in Wuhan, followed by the "spectacle" rivalling, and exceeding a Las Vegas production,was spicily sumptuous!! I say spicily, as our wonderful Guide, Charles, ordered from his own pocket, some typical spicy dishes from the Wuhan Province.
I shall advise my peers to book with this group, and not hesitate to take another Sinorama adventure as well.
Thankyou, Sinorama, for a most wonderful expedition. 
Barbara and Bruce Trethewey, Vernon, B.C.,Canada 

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Letter  No.271

Re: Tour Code: E0511-2016-CHXA-12A #7,8
From: ****** 
Date: 2016-05-29 17:55 GMT-04:00
To: "**************"


Hello:
Just wanted to let you know that we just returned from the Focus of China Tour May 12th - everything was excellent - our tour guides Kevin And Laura were outstanding. We loved China and its people. The trip exceeded our expectations. Thank you all for your great service and support. We will spread the good news about Sinorama.
Thanks again!!
Rich & Sophie
Buffalo New York USA

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Letter  No.270

Re: A wonderful and truly exciting experience
From: ****** 
Date: 2016-05-29 17:54 GMT-04:00
To: "**************"


Dear Sinorama 
Thank you for a wonderful experience 
What a treat!!!
From the very beginning we had an excellent experience 
The whole team at the Markham office in Toronto is just a pleasure to deal with Natalie made my bookings and also conducted the orientation that we attended and she imparted us with valuable information for our trip 
Great job to Sinorama Toronto staff members 
We were on the tour that left May 15th 2016 for the Beauty of China 10 day tour . We were four of us Two adults and two of our daughters aged 20 and 17 in a group of 23 people 
Our Team Leader ADAM was just Fantastic and just passionate about what he did 
Fantastic is an understatement 
He was a bundle of knowledge, made sure that the the team or rather our bus which was Bus 4 was punctual yet flexible 
He made sure we were all comfortable from the time we landed in Beijing till the time we boarded the plane at Shanghai to get home to Toronto 
Made sure that our meals were upto expectation and if there were any issues he would resolve it on the spot 
He was a wealth of knowledge , gave us detailed information of the sites we visited in Beijing and we were very impressed also by his wordly knowledge
A great sense of humour , kept us entertained and most importantly , made sure that we were very comfortably throughout our stay in Beijing , Xian , Shouoz and Shanghai 
Our tour guide in Xian and Shanghai , Jenny and Catherine were good too and also made sure that our needs were met too 
We were overwhelmed by the trip in general
A flight with Air Canada from Toronto to Beijing , Bullet train from Beijing to Xian , flight from Xian to Shanghai and flight back from Shanghai to Toronto - with all the optional tours, tips ,meals Chinese visa - such great value for money 
I will rate this trip a 4.5/5 ( 5 being the highest ) 
And I would rate Adam a 5/5 ( 5 being the highest ) 
And will recommend Sinorama to my friends and my colleagues anytime 
Thank you for giving us a wonderful experience 
Best Regards 
Lincoln D'souza 
Karla Clarke 
Janine D'souza 
Molly Earnshaw 

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Letter  No.269

RE: TOUR CODE: E0409-2016-CH-15A #7
From: ****** 
Date: 2016-05-29 16:50 GMT-04:00
To: "**************"


I recently was fortunate enough to take the 15 day Imperial China tour and I must say it was a true once in a lifetime experience. Much of the experience can be attributed to our tour guide Adam (Hu) Weaver. With this only being only his second Sinorama tour, he made it an absolutely fantastic trip. He was always there to help with any of our requests. We were a group of 34 and by the end of our trip we were like one big family (Adam included). All of our hotels were first class which was a welcome sight after a long day of walking (make sure you have a good pair of walking shoes and have foot massage on the river cruise – well worth the extra money). Adam also kept us in tears (of laughter) on our bus rides from place to place with his Will Rogers sayings (this coming from an individual who has never stepped foot out of China – a very well read individual). This tour gives you all of the China highlights (the Great Wall, the Forbidden City, Terra Cotta Warriors, Three Gorges Dam) and Adam was there to give us the history behind all of these sites and many other locations. His talks were so informative that when I came home, I actually started to delve deeper into the history of China. The food was excellent (even for me, the "picky eater"). I never left the table hungry. I would highly recommend Sinorama Holidays and if you are fortunate enough to have Adam as your guide, be prepared for a person who truly cares about the welfare and enjoyment of each and every one of his clients. Thank you Sinorama and a huge thank you to Adam. Hopefully I will see you again in the future.
Ivan

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Letter  No.268

RE: Thank you from two happy travelers 
From: ****** 
Date: 2016-05-22 17:51 GMT-04:00
To: "**************"


Dear Sinorama,
TOUR CODE: E0412-2016-CHTZ-12B #22,23
My wife and I were very pleased and satisfied with our Sinorama tour of China, April 12th to 23rd. The experience that Sinorama provided exceeded our expectations in all regards.
Carol, our tour leader, did a wonderful job. Carol was organized, effective, attentive, informative, and lots of fun, too.
Tony, our local guide in Xi'an, did an outstanding job and was very personable.
We have recommended Sinorama to our friends and family. 
Best regards,
Jeffrey 

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Letter  No.267

RE: TOUR CODE: E0403-2016-CHSH-12A #16,17 
From: ****** 
Date: 2016-05-22 17:01 GMT-04:00
To: "**************"


SINORAMA
My wife and I took your tour to China the first two weeks of April this year. We flew from south Texas to China and return. The flight was long but our trip was worth the flight. 
We were met with our tour guide Tom Peter Hans. He was right at the gate with his Sinorama sign and he stayed with our group the entire tour. He made sure we were comfortable and went out of his way to help all of our group where ever we went.
There were 30 in our group so that was a large task to keep us all together all the time.
I was very impressed with Sinorama tours. (I think they must be almost as big as the Chinese government??). The entire tour and tour guide was exceptional. 
We have traveled the world and without any question, Sinorama (and especially Tom Hans) was the best tour and guide we have ever seen.
We would recommend this trip, this guide and especially SINORAMA for any trip.
Thank you for such a wonderful time and for the visit to a fantastic and impressive country.
Ray and Carol 

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Letter  No.266

RE: TOUR CODE: E0503-2016-CHXA-12A #12,13,14
From: ****** 
Date: 2016-05-22 16:21 GMT-04:00
To: "**************"


The Theroux's just completed the Sinorama tour To China and want to complement you on a Wonderful experience. The trip exceeded our Expectations. Our tour guide Rene made the Trip special. We can't say enough about her knowledge And professionalism. We would take a tour with Rene again. Kudos go to her.
Sharon Theroux 

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Letter  No.265

RE: TOUR CODE: E0504-2016-CH-15A #1,2
From: ****** 
Date: 2016-05-22 16:04 GMT-04:00
To: "**************"


Dear Friends at Sinorama 
We have just returned from our 15 day tour of China through your company. We want to thank you so much for all you did to make this a tour we will never forget. Your travel company is so very well organized and uses the best tour guides as well as local guides. Every aspect of our trip ran smoothly, all the in country flights were handled so professionally by our guide getting us all checked in with no problems whatsoever. The hotels were definitely 5 star accommodations and the river cruise was a definite highlight as well. We cannot say enough about our guide, Candy Wang. Candy was like a mother, continually looking out for us, always counting to make sure we were altogether and if there were any issues she had them cared for immediately. She was very personable, sharing her life with us and making us feel very cared for. She always let us know what to expect each day and her knowledge of all the sites and the country in general enhanced our trip greatly. I would ask that you pass along our highest regard for Candy to whomever oversees your guides, she is a definite asset to your company and was greatly loved by all 31 one of us on her bus. Thank you once again for this once in a lifetime adventure, we will definitely recommend your tour company to our friends. 
With gratitude, Frank and Carol Bukoski

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Letter  No.264

Subject: TOUR CODE: E0413-2016-CHTZ-12B #7,8 
From: ****** 
Date: 2016-05-10 16:15 GMT-04:00
To: "**************"


I just want to thank you for the trip of a lifetime, to China in April. From the travel, hotels (all 5 Star), to the itinerary, and our wonderful tour guide Tina, all top notch. I cannot say enough about this trip.
I admit that I was hesitant about being in the US and booking with a Canadian Company, but you took away all my fears. We could not have been handled better by any other company, answering all my emails quickly and professionally.
The group that you put us with (4 of us from Miami, and 4 from Orlando) with the 24 from Canada, were wonderfully matched up and we were all a family before the end of the first day.
Again, thank you for the trip, and for Tina. Absolutely everything was wonderful, and we would not hesitate to book with you again.
Ric******wn
Da*****igel
Fo******ale, FL

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Letter  No.263

Subject: RE: TOUR CODE: E0421-2016-CHTZ-12B #1,2 
From: ****** 
Date: 2016-05-10 15:17 GMT-04:00
To: "**************"


My husband Richard and I just returned from the Dream of China trip.This was our first trip to Asia and our first guided tour. I want to start out by mentioning our awesome tour leader/guide, Mike(Peng) Zhang. Being a visitor with no knowledge of the language is quite intimidating but Mike made sure we were comfortable and informed during the entire trip. I can't stress enough that Peng is an asset to your company and I hope a lifelong friend. Mike , along with the local guides, made us feel so welcome and made sure the trip was a total blast. We can never thank them enough.... even Jerry in Beijing who likes to talk....a LOT.
Every facet of the trip was very well managed, the food and lodgings far exceeded any expectations we had and we loved seeing everything you listed in our itinerary.
We are definitely going to recommend Sinorama to our friends and family and want to thank you very much for a holiday we will never forget!
D****

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Letter  No.262

Subject: Thanks to To** ****n
From: E***n 
Date: Sat, May 07, 2016 1:36 pm
To: "info@sinorama.co.uk"


To Sinorama
My husband and I have just returned from the April 20 - May 4 trip to China.
We wanted to express my sincere thanks to Tom Han who was a wonderful guide. He was very good about giving us the right information and preparing us for whatever was happening next. He was willing to do whatever was required to make sure we had a good experience. 
He was incredibly patient and helpful, particularly with a disabled lady who had many problems travelling with her special wheelchair. Some of the airlines would not accept it and it had to be sent by boat but Tom tracked it down and took it with him to California on the next trip the he was working on the very next day after ours ended. Such dedication!!
We hope that Tom's hard work can be recognised and rewarded - we had a great trip, thanks to his hard work.
Elle***** ************dsall

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Letter  No.261

From: David & Joy
Date: 2016-04-29 12:38 GMT-04:00
To: ****
Subject: Re: Tour Guide Commendation


Re: Tour Code: E0324-2016-CHXA-12A #8,9
I very much wanted to let your company leadership (both in Toronto and China) know how much we enjoyed the gentleman who served as our guide for most of our recent China trip.
Adam Weaver/Hu was not only an outstanding guide, but also a wonderful representative of and for the Chinese people. He was extremely knowledgeable, bright, and diligent. Our entire group felt very secure in the knowledge that Adam "had our backs" and was doing everything to make sure our vacation tour went smoothly. His insights deepened our understanding of the wonderful Chinese people and culture. He was even extremely funny and perked up many long bus rides. 
I believe this was only Adam's second tour group with Sinorama. I wanted to be sure you know you have a GREAT guide working for you.
Many thanks to Sinorama for putting together a trip that was jam packed with many wonderful, thoughtful attractions and experiences.
David & Joy

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Letter  No.260

From: Kathleen
Date: 2016-04-29 12:29 GMT-04:00
To: ****
Re: Tour Code: E0403-2016-CHSH-12A #20


RE: Amazing adventure
Hello Sinorama,
Just wanted to let you know that I have returned from your Gold 8 river cruise April 3-12 totally amazed and my head is still swimming with all we did and saw. It was truly jammed packed with activities and excursions, some we didn't even know we were going to be a part of(for free). All the hotels were top notch and the breakfasts were overwhelming! We loved our guide, Forrest. He was always plotting and planning for our benefit. I think we got the best of everything as he seemed to be the "top" guide and so Bus 8 was blessed to have him as our go to man.
I've never done a formal tour before, always going on my own with friends or family, doing all the planning myself but it was great to have someone else take charge and make sure everything ran smoothly. This was all Forrest, a most knowledgeable guide and loving person.
I'm still trying to catch my breath from the fast pace but then we wanted to see as much as we could in such a short time so you wouldn't want it any other way. People ask me what was my favorite part of the trip but it was all so amazing that I just can't pick one aspect.
Thanks for a great adventure and I'll highly recommend your company to others. 
Kathleen

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Letter  No.259

From: Mary Joyce, Brendan McLaughlin
Date: 2016-04-19 13:35 GMT-04:00
To: ****
Re: Tour Code: E0325-2016-CHTZ-12A #3,4


My wife and I have just returned from a most marvellous trip that we purchased from your company. 
Our Chinese tour guide Cathy Lee, is a spectacular individual. We had an issue with a connection flight from Toronto in Shanghai ( no fault of Sinorama) Cathy made up what we missed on our first day so we would get all the major tourist attractions, namely the forbidden city and Tienanmen square. Cathy did more than she really needed to do, instead of telling us we missed the first day attractions because of a bad flight connection, Cathy adjusted the last day so the 10 that flew from Toronto could see these attractions. Also she made sure that we got a dinner one night even though the restaurant should have closed. Cathy made sure that nothing was sacrificed on this tour. 
Cathy was very informative and a really good tour guide, especially with the different ages of her 30 people she had in her care. 
The entire tour from start to finish was more than what my wife and I expected. We had comfortable tour buses, 5 star hotels, incredible local cuisine, amazing attractions and easy flow to all our different facilities we visited on this guided tour. I will be recommending this tour to all my friends and family. My wife and I also look forward to booking other Asian tours in the near future. 
Mary Joyce, Brendan McLaughlin

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Letter  No.258

From: Sharon
Date: 2016-04-19 13:32 GMT-04:00
To: ****
Re: Tour Code: E0324-2016-CHXA-12A #7


I was concerned about taking a trip with Sinorama because the modest price seemed to be too good, but I am happy to say the trip was very good. The accommodations were very nice, meals excellent, side trips well-planned, and generally an excellent value. The best of the trip was the excellent tour guide, Adam, who is a true gem. Adam is very intelligent, well educated, has the timing of a stand-up comedian, and just turned our group of 34 into a friendly, caring, bunch of friends. I will remember the wonderful sights of China, and the joy of seeing treasures I'd only read of, but experiencing all with the help of a great guide enhances the memory many times over. Good job, Sinorama!
Sharon

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Letter  No.257

From: Wayne and Maureen 
Date: 2016-04-19 13:21 GMT-04:00
To: ****
Re: Tour Code: E0319-2016-CH-12B #1,2


We have just returned our Chinese tour. I was most impressed with all aspects of our tour. We were able to get a look at Chinese history and the current Chinese society. All our accommodations were first class and transportation arrangements excellent. We receive very good value for our money.
The feature of our tour that made the whole tour excellent was our tour guide Peter Huang. Peter made every event and tour stop excellent.
Wayne and Maureen

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Letter  No.256

From: Louis and Christine 
Date: 2016-04-19 13:19 GMT-04:00
To: ****
Subject: Re: Note of thanks for recent "Charm of China" tour!


Dear friends at Sinorama,
My husband and I recently returned from China (tour code E0326-2016-CHSH-12A). We wish to thank all involved in the planning and implementation of this dream vacation! I cannot find the words to appropriately convey how beautiful and satisfying every moment of this adventure felt! Each day flowed seamlessly from one awesome experience to the next. I especially want to thank you for employing some of China's finest young people to host us as guides in their homeland! Their commentaries, filled with history and personal stories, brought each place to life that no guide book could have done. Mr. Feng, Ruo Yi (Johnny) was our national guide. From first to last days, he was our fearless leader! With calm efficiency, good humor, knowledge and availability, we knew we were in his safe hands every minute of the trip....it was very difficult to say goodbye....he stole a piece of my heart, and I believe all who were part of his "family"! We certainly will highly recommend your agency and this trip to anyone looking for the great service Sinorama provided us! 
Sincerely,
Louis and Christine

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Letter  No.255

From: Alberta Dickson
Date: 2016-04-19 13:18 GMT-04:00
To: ****
Tour Code: E0311-2016-CHTZ-12B #48

Dear Madam/Sir:
I would like to commend our guide Lisa Yan on our recent tour through China with your company. Our dates were Mar. 11-23rd, 2016. There was another Lisa also who was a guide—not to confuse them. I've forgotten our bus number now as reference.
In every way aspect of the job, she was superb. Always calm and on top of whatever was needed, prompt, friendly and attentive always to any person who might be lost in the crowd. Once I found her taking my elbow as a hundred or so people were trying to get through a small space after a performance. I had a cane, and perhaps that's why I noticed this last part.
She was funny, and interesting, and extremely knowledgeable about the history and customs of China as they related to our trip. Perhaps because her English was markedly better than that of most other guides we met locally, we had something to compare to. She was diplomatic as well, and here and there, filled in something that another guide hadn't been able to explain well—always in the most polite way.
I also saw her problem-solve when a couple of people on our tour had a problem with a store or purchase.
Please pass on to your human relations side of the company my highest compliments for her.
Sincerely,
Alberta Dickson

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Letter  No.254

From: Becky
Date: 2016-04-19 12:14 GMT-04:00
To: ****
Subject: Tour Code: E0320-2016-CHTZ-12B #1,2

Dear Sinorama,
We have been back from our Sinorama Holidays Dream of China + Yangtze River tour for a couple weeks but wanted to take a minute to tell you how impressed we were! Booking the trip online through your company in Canada while we reside in the US did make me just a little nervous but through email any questions I had were addressed quickly. The information we received and what was available on your website was excellent. We were able to be completely prepared for our trip, all the information was accurate and everything we needed was presented. Every aspect of our trip was better than I expected, accommodations were excellent, the food was great as was the itinerary. Even better, there were no hidden charges, everything was included. Thank you for showing us China, it was a wonderful vacation.
Sincerely,
Becky

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Letter  No.253

From: Mag******
Date: 2016-04-19 12:09 GMT-04:00
To: ****
Subject: Such an enjoyable China trip!!!!

Let me express my thanks and gratitude to Sinorama for the most enjoyable trip since my honeymoon. I don't have words to express my thanks for the a trip that was far more than I had expected. I really didn't know what to expect when I signed up for the trip, but it went far beyond what I had expected. The hotels, restaurants, daily excursions, river cruise were absolutely all first class. I would gladly sign up for this cruise again. One of the main reasons this cruise went without any hangups was because we had a tour guide who made every effort that our needs were met. Johnny Feng looked after his group (Johnny's family}
as a mother looks after her children. He made sure that we didn't get lost. If he thought that we were lost, he would go looking for us. I wasn't familiar with the other tour guides. If they are efficient as Johnny Feng, you don't have anything to worry about. 
Thank you for making this vacation one that I have been sharing with my family and friends and have so many wonderful pictures and memories of China. I can't wait to get all my pictures and movies processed and have a party and show my friends CHINA. 
I will keep looking for Sinorama's tours in the future..
Mag******

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Letter  No.252

From: "To* Qui**"
Date: Fri, April 15, 2016 11:01 pm
To: ****
Subject: RE: FINAL ITINARARY & HOTEL LISTS

Dear Sirs,
We are now home safely from our China holiday and I am writing to let you to know just what a wonderful experience the entire trip proved to be.
In particular I would like you to know that our Tour Guide, Arnie, was particularly helpful and efficient throughout the entire period. He came across as a hard working and conscientious employee of Sinorama and is a very personable young man, has excellent English language skills and proved to be not only knowledgeable about all aspects of the holiday, Chinese culture and the venues we visited but is a thoroughly efficient and well organised administrator. He was friendly towards all the group members, without showing any bias and was patient and considerate in handling the many questions which were put to him en route. My wife and I are seasoned travellers and have taken many coach and touring holidays in the past with various firms, including Wallace Arnold and Leger Holidays. Arnie ranks as one of the best Tour Guides we have encountered and in speaking to other members of our group, who were together right from the start of the holiday on 26th March, they voiced similar opinions to my own as to his abilities and effectiveness in the job.
Thank you for providing us with such an excellent China experience and adventure. We will be happy to recommend your company to others, whenever the opportunity arises.
Yours faithfully,
To* Qui**

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Letter  No.251

From: Sla***
Date: Mon, April 18, 2016 9:04 pm
To: info@sinorama.co.uk
Subject: RE: FW: China 19 day tour 26 March - 14 April 2016

We have just returned from your 19 day tour of China, travelling from Beijing to Hong Kong. We would like to say how much we enjoyed our holiday, and have numerous memories and hundreds of photographs to remind us of our wonderful adventure. The holiday was challenging in many ways and we are exhausted, hardly surprising when we consider how much we have seen and how far we have travelled. Every aspect of the trip was well organised and ran far more smoothly than we had anticipated, largely due to the hard work of our guide, who worked tirelessly to make sure we had the best experience. He was friendly, efficient and knowledgeable, well supported by a number of local guides. 
We were very happy with all the hotels, though perhaps the Nina Tower in Hong Kong was rather impersonal and some distance from the heart of the city. The 4 night cruise was excellent. The boat was exceedingly comfortable and provided a welcome respite from the otherwise busy schedule. We were happy with the meals, though there was some monotony in the menus. We appreciated the variety of experiences included in the package. When travelling with a group - over 30 of us - it is important to remember that the schedule needed to address different interests and we feel that our itinerary did that. We remain amazed that so much could be packed into a 19 day holiday for such a reasonable price.
Regards
Mag*** Sla***

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Letter  No.250

                                                                                                                                                                                                                                  TOP

Letter  No.249

Subject: Toby our tour guide for China
From: "Jac** *****" 
Date: 3/25/16 3:19 am
To: info@sinorama.co.uk

Hi,

I am writing to let you know what a marvelous tour guide Toby was on our recent trip to China.
Toby had a difficult job with 31 tourists all so different ages and types.
The other tour guides were very good but Toby excelled as he went over and above what was expected of him. Toby was passionate about his job and country and this came across during our trip.
The trip was great value for money and extremely busy and some of our party found it difficult and very tiring. This is where Toby excelled he tried to accommodate everyone whilst doing his job for Sinorama.
I am fortunate to say I have travelled extensively during my life and Toby is one if not the best tour guide I have met.
I or should I say we feel he is an asset to Sinorama.
Please forward this to your Montreal office.
Regards
Jac**** Ta*****

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Letter  No.248

Subject: Dream of China Tour. Code E0303-2016-CHGB-12B
From: "He*****" 
Date: 3/16/16 7:01 am
To: "info@sinorama.co.uk" 

Dear Sinorama group,
Having returned to UK on last Monday night from the above tour I am writing to let you know what a wonderful experience it was for my wife and myself.
We have been on many guided tours before, but this was by far the best we have done, and it was made especially pleasurable by your national tour guide, Forrest, who was most helpful, knowledgeable and with a great sense of humour. He deserves a special mention as nothing was too much trouble for him.
Apart from two minor setbacks when hotel rooms were not ready for us, the whole tour was extremely well organised, very good value for money compared to other tour companies, the food was excellent, all staff we dealt with were polite, courteous and very helpful.
The only criticism I would have is that a little time be made for shopping, so that one could purchase souvenirs and gifts to take back home.
However, apart from that small point I would most definitely recommend this tour to all my friends and relatives and would love to do it all again if perhaps you could include Shanghai and Hong Kong in the itinerary.
I would be most grateful if you could keep me informed of any future tours that are being scheduled so that we can plan ahead.
Thank you for a truly wonderful time!
Kind regards,
He******* & Di****** **********e.

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Letter  No.247

Subject: Thank You Sinorama for a wonderful holiday
From: "Da*** Ra********" 
Date: 3/15/16 7:06 am
To: info@sinorama.co.uk

Hi,

Dear Sir or Madam,
Ref – A009-U07759 Departing London on 3rd March 2016
Tour Code – E0303-2016-CHGB-12B #22, #23
Da**** Ram*********
Ro********** Po******* **********y
Dear Sir or Madam,
We have just returned from holiday – Dream of China 12 Days March 3rd to 14th, and would like to say Thank You for a wonderful holiday.
Also, our tour guide Forrest was absolutely brilliant.
We have travelled all over the world and experienced many tour guides, but Forrest went far beyond what he needed to do, in order to make our holiday as enjoyable as possible.
Nothing was too much trouble for him, and he was informative and entertaining, and as we all agreed on our tour, Forrest was an Emperor of Tour Guides.
So thank you for a wonderful holiday, and we will certainly recommend Sinorama to our friends.
All the best.
David Ramanauskas & Rosemary Power-O’Mahony

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Letter  No.246

Date: 3/15/16 5:59 am
Subject: China holiday.
From: "Al*** Be******" 
To: "Holiday Company"

Hi,

This is an E mail to advise you that we have just returned from the above, following a magnificent holiday / adventure. The arrangements, organisation was absolutely superb, hotels,flights,excursions, etc, could not be faulted, truly one of the best holidays my wife and myself have taken, having visited over 50 countries.
The experience was something we will never forget and will remain in our memories for a long time.
The whole package was made even better by the services of your guides, especially Forrest who was totally professional, knowledgable and funny, made the whole holiday amazing, he is a credit to your company, an ambassador for you and China.
We will have no problems recommending your Company to friends, family etc, and look forward , hopefully to travelling with Sinorama in the future to other destinations.
Please advise of any future offers of holidays.
Many thanks ,
Best regards.
Al**** and Je*** Be*****.
Sent from my iPad

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Letter  No.245

Date: 2015-12-23 21:03
From: Mary Holmes
To: Sinorama Vancouver Linda

Dear Sinorama, We went on one of your recent tours (started 10/29/2015) and had a wonderful time. I keep wanting to write and suggest that you send out follow up emails to all who've been on your cruises/trips so you can accumulate good references, etc. You did a greatl job!

Mary Holmes

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Letter  No.244

Sent: 2015-12-18 
From: Lino and Kathy
To: Sinorama Vancouver

Hi Andy,

My husband Lino Nadalin and I were on your tour # E1117*** and we were on bus NO. 4

Andy, I write a weekly column for the Prince George Citizen in Prince George, British Columbia in Canada; Lino and I had such a wonderful trip because of you so I just thought I would write a story about you and our trip in my column. We also want to honour Sinorama Travel for making this trip possible for us Canadians. What a wonderful company that you work for.

I have attached a copy of my column and a picture of you and Lino that I will also put in my column. We are so glad that you posed for that picture and I hope it is ok with you to publish your picture and this story in our local paper which is also on the internet.

The article will be published on Tuesday, December 22, 2015 in the Prince George Citizen and it is also on line.

I hope you are happy with the picture and my story.

Andy, thank you again for being such a wonderful trustworthy person and a wonderful tour guide. Thank you for all the nice things you did for all of us on bus No. 4. Thank you for the interesting and knowledgeable history lessons about China - you made it all so interesting and we learned so much.

I intend to send this email and the picture of you to the Richmond, British Columbia office manager because I also want them to know what a great tour guide you are.

If you have a mailing address I could send you some copies of the newspaper and some pictures as well as a Canadian flag.

Merry Christmas from Canada and especially from both of us.

Sincerely,

Lino and Kathy

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Letter  No.243

Sent: 2015-12-14 
From: Rod
To: Sinorama Holidays 
Subject: Thanks.

Hello,

We just got back from our 15 day Imperial China tour, and it was outstanding! I have never done a guided tour before as I love to travel and do my own thing. Our guide Tina was amazing! I have been all over the world and seen many things, and this tour stands out as one of the best. Thanks so much, we will be traveling with Sinorama again! Special thanks to Tina, she went out of her way and worked many hours to ensure we were comfortable and saw everything.

Rod & Robin Morgan

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Letter  No.242

Sent: 2015-12-14 
From: Allen
To: Sinorama Holidays 
Subject: Our Guide on our trip

I want your office to know how happy we were with our Guide Lisa Sun Yue Hui. She was exceptional in the way she handled all aspects of our time in China. Not only was she a great guide but became a trusted friend and hope all you guest have as good an experience. it would be our pleasure to host Lisa if she ever has the chance to visit our part of Canada.

It would be a great service to my wife and myself if you could forward this to her superiors to let them know of our satisfaction with Lisa ,as the experience would nt have been the same without her.

Sincerely

Allen and Gracia

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Letter  No.241

Sent: 2015-12-10 12:56
From: Martin
To: Sinorama Vancouver
Subject: Treasure of China & Yangtze River Cruise, Tour Code E1124-2015-CH-14B

Dear Sir / Madam:

Three days ago we came back home from a 14 day trip to China which we booked through your Sinorama Travel Vancouver Inc. I would like to express my complete satisfaction with this travel experience. While I was a bit sceptical with organized group travel prior to my departure, because I generally have been traveling individually, I quickly realized what benefits one can enjoy when traveling with a good tour guide and the backing of a good organizer. The hotels were impeccable throughout, five star service and generous size rooms. Transfers by air, bus, fast train, ship, were all flawlessly organized, on time, and comfortable. Luggage was conveniently handled by the organizers. There was an astonishing array of attractions offered, museum visits, the spectacular "Impression Liu San Jie" Show, Acrobatic show, side excursions while on the Yangtze River cruise. We visited breathtakingly beautiful sceneries along the Yangtze River and in Guilin. All meals, whether on the ship, at restaurants, or hotel breakfast buffets, were generous and good. What was most impressive was the professionalism and personal attention provided by the tour guides. Our principal guide, Michael (from Guilin), had a wonderful personality made up from knowledge, modesty, and genuine care for the guests, someone one could immediately call a friend. The numerous local tour guides were all very knowledgeable and professional, and while there is no room to mention them all individually, I particularly remember Summer for her interesting explanations in Shanghai, Heather for her passionate and loving rendition of life in the Guilin area, she even recited poems in the local Drung language, Patrik for his humour and his energy. Thank you very much for providing this opportunity to discover unknown territory, sites I want to go back to and explore in more detail.

Martin

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Letter  No.240

Sent: 2015-12-09 09:17
From: Andrew
To: Sinorama Holidays
Subject: Colorful Yunnan & Shangri La

Good day to all at Sinorama,

My wife and I have just returned from your tour E1110-2015 YN-10D, and feel that we have to contact you to thank everybody concerned for an absolutely wonderful trip.

The organisation was impeccable, and everything worked smoothly, from your agents in Canada, (thank you, Karen Lin), to your guides in China, but most especially to our national guide Jeff Xia (Jeffrey Summer) who was absolutely fantastic. He looked after our busload of 26 like a mother hen with her chicks, and he is most knowledgeable about all things Chinese, and indeed about the world in general, and he has a great sense of humour. He told us that if he had not become a tour guide, he would have liked to have been a teacher. Well, he is both now. Your local guide for Tibet is also worthy of special mention, but unfortunately I have forgotten his name. Also worth mentioning, and they are often forgotten, sitting down there at the front, is your driver, Mr. Song, who managed his huge bus with great finesse.

It was, literally, the trip of a lifetime, and we will recommend Sinorama wholeheartedly, and we hope to return.

Yours truly

Andrew

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Letter  No.239

Sent: 2015-12-07 14:07
From: Kuldeep
To: Sinorama Vancouver
Subject: RE: Passport by Xpresspost

Hello Linda

Can you please pass this on to your managers.

I wanted to let you guys know that we were very pleased with the trip to China. Everything was well organized and we got great service.

The guides were knowledgeable. Our main guide Andy was excellent. He took really good care of the group. He did everything he could to make sure we all enjoyed our trip. All the people in our group of 34 felt the same way.

I look forward to travelling with you guys in the future.

Thanks

Kuldeep

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Letter  No.238

Sent: 2015-12-06
From: Sally
To: Sinorama Holidays

Dear Sinorama/Fiona,

I have recently returned from one of your tours of China, November 3-17, and I would like to thank Sinorama for a magnificent, once-in-a-lifetime experience.

You provided for us as much of China as we could possible see in the time allocated, with extremely comfortable lodgings at the end of each very busy day, delicious meals, and a highly organized comprehensive itinerary. We learned about ancient China, recent history, current ways of life, traditions, arts and artisans, philosophy, religion, natural history...I came away with an entirely unexpected love of China and its people, and a desire to return.

The true hero of our trip was the tour guide assigned to our group: Sun Yue Hui, whom we called Lisa. Lisa is a wonderfully intelligent, extremely diligent, warm, organized woman. She showed true concern for our comfort, health, and safety; for conveying as much information about China as we could absorb; and for making certain each of us enjoyed our holiday and appreciated all China had to offer us. Our group of 28 travelers got along very well, really coalesced as a group, largely due to Lisa's efforts and skills as a leader and teacher.

I had never participated in this type of organized tour before, and I confess to having been a bit nervous about being so totally scheduled, right down to being assigned a table number. Now I can only say I am delighted with the experience we had, and that I am certain that the high quality and hard work of our guide Lisa made all the difference. If your company offers recognitions or rewards for outstanding employees, I would highly recommend Sun Yue Hui for an award. She is an admirable representative of Sinorama and of China.

One criticism I would like to share is that our day of travel to Suzhou, following disembarking from Sinorama Gold, was way too long! I understand that we had to disembark further from Wuhan than originally scheduled, due to river conditions. However, we were up at 6 that morning, and traveling all day and night, arriving at Hotel Grace at midnight - a grueling day of travel. Lisa went to great lengths to keep us comfortable and entertained, but I can't help but wonder if there might have been some other way to handle the disruption to the schedule.

I will not hesitate to recommend Sinorama to my friends. And I look forward to returning to China, and hopefully seeing Lisa again!

Sincerely,

Sally

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Letter  No.237

Sent: December 08, 2015
From: Sally
To: Sinorama Holidays

Dear Sinorama/Fiona,

I have recently returned from one of your tours of China, November 3-17, and I would like to thank Sinorama for a magnificent, once-in-a-lifetime experience.

You provided for us as much of China as we could possible see in the time allocated, with extremely comfortable lodgings at the end of each very busy day, delicious meals, and a highly organized comprehensive itinerary. We learned about ancient China, recent history, current ways of life, traditions, arts and artisans, philosophy, religion, natural history...I came away with an entirely unexpected love of China and its people, and a desire to return.

The true hero of our trip was the tour guide assigned to our group: Sun Yue Hui, whom we called Lisa. Lisa is a wonderfully intelligent, extremely diligent, warm, organized woman. She showed true concern for our comfort, health, and safety; for conveying as much information about China as we could absorb; and for making certain each of us enjoyed our holiday and appreciated all China had to offer us. Our group of 28 travelers got along very well, really coalesced as a group, largely due to Lisa's efforts and skills as a leader and teacher.

I had never participated in this type of organized tour before, and I confess to having been a bit nervous about being so totally scheduled, right down to being assigned a table number. Now I can only say I am delighted with the experience we had, and that I am certain that the high quality and hard work of our guide Lisa made all the difference. If your company offers recognitions or rewards for outstanding employees, I would highly recommend Sun Yue Hui for an award. She is an admirable representative of Sinorama and of China.

One criticism I would like to share is that our day of travel to Suzhou, following disembarking from Sinorama Gold, was way too long! I understand that we had to disembark further from Wuhan than originally scheduled, due to river conditions. However, we were up at 6 that morning, and traveling all day and night, arriving at Hotel Grace at midnight - a grueling day of travel. Lisa went to great lengths to keep us comfortable and entertained, but I can't help but wonder if there might have been some other way to handle the disruption to the schedule.

I will not hesitate to recommend Sinorama to my friends. And I look forward to returning to China, and hopefully seeing Lisa again!

Sincerely,

Sally

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Letter  No.236

Sent: December 06, 2015
From: Susan
To: Sinorama Holidays
Subject: Trip review

To Sinorama:

We just want to let your vacation planners know how much we enjoyed our recent trip, Imperial China 15 days (Nov 8 to Nov 22). We especially would like to commend our guide, Jimmy Wei, who made everything thoroughly enjoyable. He was always available for questions, he provided lots of history and backdrop for the things we were seeing, he was ready to address any problems that arose, and he maintained patience and a sense of humor through it all. Our daily itinerary was perfect. Days were packed and Jimmy always managed to have things run smoothly from one activity to the next. He was a cohesive factor for the group and we appreciate his professional guidance through China. We would highly recommend him as a tour guide to anyone traveling with him in the future.

Thanks for everything,

Susan and Wayne

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Letter  No.235

Sent: November 26, 2015
From: Elizabeth
To: Sinorama Holidays
Subject: Evaluation

Dear Sinorama ...

I write to say how very happy we are with our experience on the trip to China: Nov. 11-25, 2015 with your tour company.

Each day just got better and better with the trip on the Yangtze a hi-light. The walk through the forest and the river boat excursion through the Gorges were pure delight.

All of the visiting sites were interesting and full of insights.

I also must say that all the guides we had were excellent. Kathy, in XI'AN and Joe in Shanghai, particularly.

And the young women guides in all the factories, on the river boat, and at the three Gorges Dam spoke beautiful English and were knowledgeable about the history of the country. They also shared stories of their day-to day-lives. We learned a great deal.

And most of all, our guide, Tang Yu, was attentive and helpful in every way from the time we met him in Bejing, till he left us in Toronto. He looked after all the details of hotel check-ins, airport regulations, timing for meetings and never did we have any difficulty knowing what to do. He attended to a couple of medical needs in a kind manner.

We appreciate his gentle, efficient manner and commend him as your employee.

We say thank you for a great holiday and want you to know that we will, without any hesitation, recommend your company to our friends and acquaintances.

Sincerely,

Elizabeth and Jim

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Letter  No.234

Sent: 2015-11-25
From: Dave
To: Sinorama Holidays
Subject: Our trip E1022-2015-CH-12B

My wife and I attended the “I Dream of China” tour with the optional 3 day extension to Shanghai. Our tour began October 22nd 2015 and ended November 5th 2015. We purchased this vacation after seeing the trip on Travelzoo. The main selling point for us was the departures from Atlantic Canada (Charlottetown). As well, we thought the price was extremely good. We had not heard of your company before seeing this deal on Travelzoo, but decided to give you a try.

To say that we were happy with our purchase would be an understatement. From the moment we landed in Beijing on the first day, our local guide was there to help us with EVERYTHING. Also, in each city, we had a local guide as well, who led the local tours.

What I found the most amazing was the way the guides looked after our every need. Not once did we have to wonder where we were going or what we were doing, what time we had to be up in the morning or when or where to meet. Peter Huang was our guide for the whole tour. Our busload of 26 people quickly came to adore this man, affectionately referring to him as our “Chinese father” as he referred to us as his “26 kids”. Peter was extremely knowledgeable, courteous, respectful, caring and helpful. We could not imagine our trip being so memorable without him. You are so lucky to have him with your company. He truly gives 100% every day. In the morning, when we boarded our bus, Peter would give us our itinerary for the day, where we were going, what time to be where and what was going to happen. He escorted us through each place we visited, counting heads regularly to be sure we were all there. With our three domestic flights during our tour, Peter stood at the check in counter with us one by one to be sure we got the seats we wanted and that our luggage was processed without incident. Things like this mean so much to us as travellers. We never worried about anything! As we returned to our hotel each night, Peter would tell us about the next day, what time we had to be up (and he arranged wake up calls for all of us) and where to meet. I hope you now have a picture of how much we appreciated Peter’s guidance and caring. He is an amazing individual!!

I must also express our thanks for three local guides: George (in Beijing), Nancy (in Xi’an – we called her “Momma Nancy”) and Benny in Shanghai. They also were extremely knowledgeable and helpful. Great people to have looking after us!

Now let’s talk value for money spent. Seriously, we tried to add up what we got for what we paid, and we are at a loss to figure out how you can offer what you did for the price we paid. Our trip included return airfare, 9 nights of hotel stays (plus breakfast every morning at the hotel), lunches and dinners at local restaurants every day PLUS a 5 day cruise on the Yangtze with more amazing food and scenery, bus transport everywhere we went, admission to the attractions and all tips. We did, however, feel the need to tip our guides anyway, as they provided such excellent care for us. We did not mind doing this at all.

Having now experienced the type of trips you offer, I can honestly say that we would not hesitate to travel with you again, and are happy to tell our friends and family about the wonderful trip we had with SInorama. Thank you for making our trip to China an unforgettable one!

Sincerely,

Dave

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Letter  No.233

Sent: 2015-11-16
From: James & Gladys 
To: Sinorama Holidays
Subject: E1022-2015-CH-12B

To the sinorama staff

We Would like to send out sincere thanks to all the staff at sinorama for making the trip of a life time come true right down to the day and hours we set foot on the airplane to come home to Canada, sightseeing was excellent the food and the bus tours we're just out of this world, We enjoyed it so much we emailed out new friend FORREST our guide throughout the whole trip to thank him for the courtesy and respect he showed to everyone in the group, ,(see attached email).

Please convey our sincere thanks to all staff and management for the patients and understanding while booking the holiday your a great bunch of people, THANK YOU

James & Gladys

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Letter  No.232

Sent: 2015-11-15
From: Josée
To: Vacances Sinorama
Subject: My Recent Trip to China

To whom it may concern,

I recently got back from my 15 day tour of China (Oct. 29 to Nov. 12). First off, I want to say that our tour guide "Jack" was amazing! He was so knowledgeable, funny, and extremely helpful. He really cared and ensured we had a good trip. I am so thankful for him. The trip would not have been the same without him!

Everything was so professional and I cannot believe all the cities and sites we got to visit in 15 days. Absolutely AMAZING! I wouldn't visit China any other way. Sinorama is the way to go without a doubt. Thank you very much for such a wonderful experience!

Sincerely,

Josée

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Letter  No.231

Sent: 2015-11-07
From: Anu
To: Sinorama Holidays
Subject: China Trip

Cbina's yesterday today and tomorrow & Yangtze river cruise 19 days is well organized trip.

We had excellent adventurous and exciting trip from 10th October to 29th October.

Our national guide Mr. Andy Yang guided us all through the trip and he has very good knowledge of

Chinese history and explained the places thoroughly. He is very understanding and helpful. The

Local guides were also good.

Yours truly

Anuradha Chatterjee

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Letter  No.230

Sent: 2015-11-04
From: Ellen
To: Sinorama Holidays
Subject: Your Chinese guides

My husband and I just returned from China yesterday and must sit and write about your guide, Ms Christina Tu....wonderful is an understatement... She made our trip more than we had anticipated. We visited China 13 years ago and never got as much information, kindness and care as your agent, Christina Tu had given us....she is a great asset to your company. We were cautioned from the US to use Sinorama but we're so happy that we made the choice of Sinorama. We will recommend and use your company in the future.

Ellen Z Perin

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Letter  No.229

Sent: 2015-11-04
From: Lloyd
To: Sinorama Holidays
Subject: China 19 Days 10 Oct - 28 Oct 2015

Ni Hao,

Mr. Xin Jiang Yang "Andy"

We would like to thank Andy for his great stories and history of China.

His competence and smooth guidance of our tours and transfers were exceptional.

He is a great guide and made the trip a pleasant and enjoyable experience. His ability to deal with the inevitable hickups and solve problems was remarkable.

Andy added much to a wonderful experience with a very busy and exciting trip.

China is remarkable and Sinorama provides an enjoyable and fun packed tour with all the expected sights of the old and new world.

Many thanks (Xie Xie)

Lloyd and Sonia

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Letter  No.228

Sent: 2015-10-19
From: John
To: Sinorama Holidays
Subject: A very positive review of our China tour

Hello. My name is John M***. For your records our booking number is/was A***.

I and my partner had an absolutely wonderful time on our Sinorama package: China’s Yesterday, Today and Tomorrow Tour and Yangtze River Cruise .

Above I wrote absolutely wonderful and that’s the most accurate term I could find to describe and laud our experience. China is spectacular, amazing and absolutely wonderful. Beijing’s historic places, the Wall, Xian’s warriors, Shanghai, the Yangtze, Pandas, the Li river, Macau and Hong Kong – all absolutely fantastic. And the wonder is how grand these things are, how well-kept and happy all are or seem to be and how so much has been done so well and so fast. My North American senses were and still are overwhelmed by what I saw and felt.

But generally that is what sightseeing on this scale is all about.

More absolutely wonderful were our accommodations, our travel arrangements, our cabin on the Yangtze cruise and our food [yes, it got quite tiring but the same could be said by a Chinese enjoying a19 day visit to Canada]. All was grand.

Most absolutely wonderful was our tour guide Susan/Jade. Her humour, style, command of ALL things and polish was/is awesome. By the collective tour, we were greatly envied - and with very good reason. She made our initially disparate bus community into a tight caring and conversing family.

Her tour guide skill – the better word is artistry – was amazing to watch. In my working teaching career, I did similar work and know how great that artistry it is when I see it done so beautifully.

But I believe and sincerely hope that Sinorama knows of her wonderful talents, abilities and sense of how things should go properly and happily.

Thank you for such an absolutely wonderful experience.

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Letter  No.227

Sent: 2015-10-18
From: Larry and Jacquie
To: Sinorama Holidays
Subject: Recent China trip

My wife and I were on the recent 19 day trip through China. What a well organized excursion. Whenever we got off a plane, there was a bus waiting. Whenever we were to visit a site, the outing was on time. We had excellent accommodations and meals. Best of all were the very knowledgeable guides (we must have had about 8 local guides). And of course we can’t say enough about our overall tour guide, Winston Li. He met us at the airport in Beijing, stayed with us the entire trip, and saw us safely onto the plane in Hong Kong for our return trip. He was knowledgeable, with a quiet sense of humour, and he never lost one of us.

Your trip was wonderful, and we would highly recommend it to anyone. Excellent organization and very reasonably priced.

Larry and Jacquie

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Letter  No.226

Sent: 2015-10-30
From: Gary, Sandy and Linda
To: Vacances Sinorama

My wife, myself, and a family friend have just returned from your Sinorama China holiday, Oct 9th - 23rd. I would think that you might appreciate our opinions and perspectives. So, we are happy to provide them for your consideration.

First, we consider that we had a terrific time. We do not think we could have experienced so much of China, any other way. We appreciated the planning and detail that went into the well thought out itinerary. The whole trip ran off like clock-work. The only suggestion we would have would be to allow more "down time" to sit over a cup of coffee, to rest, and observe / watch the people on the streets. Many in our group were very tired at the end of he trip and more down time would have been vey welcome by most of us.

But, one of the key reasons for my note is to tell you what an incredible job Patrick did for our group, ... everyday, all of the time! He continually was watching for any way he could help anyone in the group. And, I am sure that his services were well used and we kept him very busy.

I am also sure he was a very tired young man ( as we all were) at the end of the trip.

To conclude, we had a fantastic vacation, and will recommend Vacances Sinorama to any, and all, of our friends. All of your detail, & planning was extremely well conducted by our new friend,.. Patrick Wang . Please thank him again for his services to us.

Best regards,

Gary, Sandy and Linda.

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Letter  No.225

Sent: 2015-10-21
From: Allan & Susan
To: Sinorama Holidays
Subject: Ms. Cathy Lee Tour Guide

To whom it may concern: in particular, Cathy Lee’s supervisor,

This past spring (Apr. 22 – May 6) my wife and I participated in a tour of China sponsored by Sinorama Holidays. The trip was nothing less than amazing from start to finish. In particular, the guidance and support provided by Ms. Cathy Lee was excellent.

Upon our arrival in Beijing, we were met at the airport by Cathy. From that moment on, she did her utmost to look after our various, and at times, numerous questions and concerns. Each evening in our hotels, Cathy remained at the front desk for a time should her translation skills be required. She checked and rechecked all of our intra-China flights and reservations making sure that no unforeseen mishaps occurred. While on our daily tours, Cathy always kept the needs of her charges in mind, especially where washroom facilities were concerned.

Throughout our time in China, Cathy was polite, friendly, thoughtful, intuitive, and humourous. Her passion for her country and its people, and her vast understanding of China’s history is unsurpassed. In addition, Cathy’s knowledge of the places and people we visited, the food we ate, and the arts and crafts we considered purchasing were exceptional. All of this, almost of itself, guaranteed that our tour met the necessities and desires of each of our tour group participants.

In summary, my wife and I would like to commend Ms. Lee to you in that she went above and beyond what would normally be expected of such a tour guide. Because of Cathy, we have been recommending Sinorama Holiday tours to our friends and family. In fact, a group of 8 are leaving our small town in Merritt, British Columbia, Canada tomorrow to embark on their own Sinorama tour of China.

If you have any further questions of us regarding Ms. Lee, please don’t hesitate to contact us as outlined below.

Sincerely,

Allan & Susan

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Letter  No.224

Sent: 2015-10-06
From: Ron & Dianne
To: Sinorama Holidays
Subject: Tour Code: E0904-2015-CH-12A

Hello,

We have recently returned from a wonderful trip to China with Sinorama (Sep.04, 2015 for 12 days + 3 night extension and your file numbers are 3,4).

Just wanted to drop you a quick line to let you know that the trip went very smoothly and how much we enjoyed it. We were perhaps, a little concerned before we left but all concerns quickly vanished.

My wife and I would especially like to commend our tour guide and mother-hen 'Zhang Lu' who kept us informed, entertained and safe throughout out trip with his constant reminders of 'Follow and flag' and 'Mind your step'. These two phrases became our mantra for the entire 2-week duration. He was a wealth of knowledge, funny, personable and was ALWAYS making sure that everyone in his group (our group) was accounted for. He is a great asset to Sinorama.

If there is one suggestion, it is to allow your guests more personal free time for shopping and wandering.

We have spoken to many people about our trip and have commended Sinorama highly for the experience.

Well done.

Ron & Dianne

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Letter  No.223

Sent: 2015-10-06
From: Judy Frederick
To: Vacances Sinorama
Subject: Testamonial

My husband and I have just returned from our 15 Days in China with the Yangtze River Cruise, September 17 to October 1, 2015. It was a trip of a lifetime!

Our guide Lilly was a joy and we now consider her a friend. She was always well organized, spoke very good, understandable English and was dedicated to ensuring our enjoyment and our safety, concerned about us all – like a mother hen! She was always a smiling face to greet us and answer our questions. She was very knowledgeable and gave us a lot of information about China, its customs and people and its history. 

Lilly is an ambassador and great asset for Sinorama and for China. She worked tirelessly taking care of our needs and remained cheerful throughout, especially when travel arrangements were unsure. She was very professional.

Our local guide in Beijing, Emily was also outstanding. Her English was impeccable and she was also a joy – helpful and knowledgeable telling us a lot about the history and current conditions in Beijing. She seemed very proud of her city. The other local guides were very good, particularly Judy in Xian and Jimmy in Shanghai – Jimmy had quite a sense of humour. We have quoted your guides in describing life in China since our return. We not only visited China, but we have come home with a deeper understanding of the country.

Judy Frederick & Stephen Usher

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Letter  No.222

Sent: 2015-10-01
From: Kevin Ford 
To: Sinorama Holidays
Our experience in China

Sinorama 华景假期
998 Boulevard Saint-Laurent, Suite 518
Montreal,QC, H2Z 9Y9
Telephone: 514-866-6888
Fax: 514-866-3388 


Attn: Sinorama Management

My wife and I just returned from your China Tour 2 Sept to 16 Sept 2015, Bus 2. In our 60 plus years we have travelled all over the world on business and pleasure. Few trips stand out. This was one of them. In a country of 5,000 years of civilization there was no shortage of things to see, but what made our experience most memorable was your selection of personnel. Our tour guide "Adam" (Hu Peng Cheng) impressed us so much that before the tour was complete, I was moved to write a letter that everyone in our group wanted to sign. I presented it to him before we returned home. 

I suspect Adam is too modest to forward it to your management, so I took a picture of the letter and signatures. I have attached a copy (2 pages). I meant every word of it.

Deb and I averaged 300 photos and videos per day, but the one thing I most wished I had captured was Adam's final speech on the bus to the airport. He did an excellent job of summarizing everything we experienced in China and added his own brand of philosophy, in part, quoting his grandfather, who at 90 yrs old, was just happy just to be alive each day. All the rest, being a blessing. It put our lives in Canada in perspective. That was his final and most poignant lesson.

Regards

Kevin Ford

P.S.: In case you have trouble with the attachments I have included the text of that letter below:



To Sinorama Tours
Sept 2015
We Canadians are an unruly lot, representing a melting pot of different backgrounds, experiences, cultures and even several different birth countries.
Unlike Chinese culture, where we have learned that the harmony of the group takes precedence over individual desires, we Canadians would expect all of us to agree on few things. That chaos is normal to us. As a result, dealing with us can sometimes be like herding cats. But we do agree on one thing:
Our group leader Adam (Hu Peng Cheng) is an exceptional individual who is a credit to your organization and your country.
We have a saying:
You can please some of the people all of the time.
You can please all of the people some of the time.
But you can't please all of the people all of the time.
Adam somehow managed to do all three. He was masterful at it.
When some of us inevitably messed up and made the group wait, he took it upon his own shoulders, apologizing for not being clear. By example, he made up aspire to be better people...and we somehow were.
We were interested in everything, from great historical works, to indoor plumbing. We covered dynasties and rural family life. His knowledge was encyclopedic.
While we would never expect Adam to become a stand up comedian, he was "The Man" for our never ending curiosity about all things Chinese, providing not only facts but perspective. He is a man who obviously has spent a lifetime in contemplation about every day life and world events. He is a rare individual. Cherish him. He is a treasure.
Primarily because of Adam, we went back to Canada with a very good impression of China. He brought honour to Sinorama Tours and to China and made us want to learn more about China.
100% of the members of our group agreed with how excellent a guide and how genuine a person Adam/Hu Peng Cheng is and we have all signed below.

Sincerely,
Adams September 2 Tour Group Dream of China 2015
Bus No 2, Tables 3 and 4

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Letter  No.221

Sent: 2015-10-09
From: Irene
To: Sinorama Holidays
Subject: Tour Code: E0902-2015-CH-12B

Dear Sir/Madam:

My husband and I recently returned from the Sinorama 12 Day Tour of China. Our trip was amazing, the sights incredible and all accommodations along the way were more than we expected. Thank you!

Now, most importantly, none of our pleasant memories would be possible had it not been for our AMAZING tour guide, Mike Zhang. To coin a phrase, it is a "crap shoot" what group you end up with in these guided tours. Not only did we have a group that felt like family within a few short days, but Mike has the ability to foster the feeling of friendship and did whatever it took to please us all:) He has a wonderful sense of humour, his stories were captivating, his knowledge far reaching and his endless energy was contagious.

I am speaking for my husband and I but I have also copied our group who I am sure would echo my thoughts.

I would not hesitate to book another tour with Sinorama and can only hope we would have a similar experience anywhere our travels take us. Thanks again Mike!

Kind regards,

Irene & Gary

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Letter  No.220

Sent: 2015-10-06
From: Robert and Debbie
To: Sinorama Holidays
Subject: 12 Day Tour of China

Hi everyone:

We want to let the company know that we recently returned from our trip to China. The 15 days with "Tom" as our guide was simply wonderful. We enjoyed every place we visited. The weather was 'traveller' perfect! Bus excursions, places we visited, people we met were great. We learned so much.

We want the company to know that Tom, our guide, was excellent. His love of work, commitment to Sinorama Company, humour, experience and terrific personality is honorable. Tom role models the highest qualities that we are sure Sinorama personnel requires.

We would like you to pass this comment on to the owner of the company whom we understand is from China and works in Canada as owner of the company. We felt privileged to have "Tom" as our guide. As a seasoned veteran of Sinorama, he saw to everything and is so good at providing 'gentle reminders', especially when we departed a hotel and journeyed to the next hotel. He accommodated everyone with a positive attitude, smiles and genuine interest in each and everyone of us. To this end, all guides helping Tom on the busses were so nice, each making us feel good energy every step of the way. What a team we had helping us, with Tom as the role model for the guides!

Thank you to Sinorama for organizing such a wonderful experience for us. We now have lifetime memories of our time visiting China.

We wish you all continued personal success. And, Happy Travelling and Good Times ahead for all of you.

Kindest regards,

Robert and Debbie

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Letter  No.219

Sent: 2015-09-18
From: MARY
To: Vacances Sinorama

HI VICKI

I AM WRITING TO TELL YOU THAT OUR TRIP TO CHINA WAS GREAT AND IT WAS MADE EVEN MORE SO BECAUSE OF JEFFREY SUMMER OUR AMAZING GUIDE

WE WERE BUS 15 TABLE 5 AND I WANT YOU TO KNOW YOU HAVE A TREASURE IN THIS GUIDE HE WAS COMPASSIONATE, CARING, GIVING AND THEN SOME WORDS CANNOT DESCRIBE THIS AMAZING PERSON

WE WERE NOT AN EASY GROUP, MANY SENIORS WITH “ACHES AND PAINS” AND HE JUST CONTINUED TO GIVE AND GIVE NEVER LOSING HIS COOL THANKS ONCE AGAIN FOR THE GREAT TRIP AND THE GREAT GREAT GUIDE EVERYTHING WENT SO SMOOTHLY THANKS TO YOUR ORGANIZATION OF THE TRIP AND WONDERFUL JEFFREY SINCERELY

MARY

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Letter  No.218

Sent: 2015-09-15
From: Peter and Edwina
To: Vacances Sinorama
Subject: Our Imperial China 15-day tour

We travelled with Sinorama from August 30 to September 13 and we had a great time. We have travelled extensively in all parts of the world with various tour groups, and from our experience we believe that the Tour Director (TD) can make or break a tour. The sightseeing may be beautiful but an inefficient tour director can be a damper on what could have been a very beautiful tour.

We are very fortunate to have Jeffrey Summer (Mr. Jeff Xia, as listed on our Tour Guide) as our Tour Director. We rate him among our top tour directors. He had excellently conducted the tour. We observed his constant concern for the members of the tour. He always made sure that we get the best seats or places in the sightseeing spots, in the dining areas and most importantly in the shows in the evenings. All the information he gave us were exact and very useful for us. At times he was even better than the local guides. He made sure that everything went well and that nobody got lost or got into trouble even with the local guide around. He always kept his cool even in stressful situation. Though the situation called for harsh words he was always gentle and kind (example was when some members were terribly late). We would give him 5 stars - in a 5-star rating.

Of the local guides, we liked most our local guide in Xi'an. He was delightful. We were also lucky to be in an easy going and fun group.

Trip Advisor has classified me as a top 1% reviewer in New York (USA). I am delighted to give this tour and our Tour Director Jeffrey a very good rating.

Thank you and please know that we feel that Mr. Jeffrey Summer is an invaluable member of your team. In our opinion, he is a great and honest representative of Sinorama.

Peter and Edwina

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Letter  No.217

Sent: 2015-09-09
From: Christopher
To: Vacances Sinorama
Subject: Tour of China

To whom it may concern:

My wife and I returned to Canada last night from a 15 day tour/cruise vacation to China, organized by Sinorama. I should mention that my wife and I do travel quite extensively, so we have some exposure to the logistics and effort that goes into providing these tours.

Based on the wonderful and enjoyable experience that we just had on our tour of beautiful China, we would like to congratulate Sinorama on the fantastic job done in planning and organizing such a great tour. The entire tour experience was outstanding! We will happily recommend Sinorama to all of our friends.

Of special note, our tour guide Shi Jing Qun (Tom) was the very best we have experienced anywhere. His efforts were above and beyond what we expected and we consider ourselves to have been very lucky to have had him as our guide. Congratulations on having such excellent staff.

Best regards,

Christopher

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Letter  No.216

Sent: 2015-07-25
From: Marc
To: Vacances Sinorama
Subject: China tour 6-20 June 2015 / feedback

Dear madam

Dear sir

From 6-20 June 2015 we have visited China with your organization Sinorama. We really would like to thank you for the marvelous planning and organization of this round-trip, we have seen a lot in only two weeks time. We are really more than satisfied with this holiday (although it was exhausting too Emoji).

We would like to thank the whole crew and all the people who were involved in this journey, they made our visit to China unforgettable: guides, drivers, waiters, waitresses, restaurants and hotels and their staff/personnel, the crew on the flights, rickshaw drivers… too many people to mention here. Also our 5-days stay on the beautiful Sinorama Gold 8 boat was a phantastic experience (though the "captain's dinner" at the end of the boat-journey was disappointing).

Last but not least: we also would like to specifically thank our splendid guide, Susan, who really took care of us and our whole group during this trip from the start in Beijing until we left in Shanghai 2 weeks later. She is a well-organized and talented young woman who has surprised us with detailed information and stories about China and its habits, people, customs, history, buildings, monuments, etc… she even tought us some Chinese words! I think we may say that we could not have wished a better guide.

Susan was always there, kept the group together (which is not easy with 29 persons), was always on time and had a solution for every question or problem that occurred. She is very quick, enthousiastic, keen and driven; on top she speaks outstanding English. Susan even thought about Marc’s birthday on June 11th, which we celebrated at dinner during the theatre show in X'ian.

We are sure that Susan will still grow further in this great job she does and we wish her all the best for her career and future. As a whole, she is a wonderful person, we are very happy that we met her and had her in our company during our holiday. She certainly is a great and valuable asset to the Sinorama-company.

Thank you all!

We wish you all the best.

Marc and Carine

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Letter  No.215

Sent: 2015-07-15
From: Daniel Ngo
To: Vacances Sinorama

To whom it may concern,

I am writing to provide a testimonial for my great experience with Sinorama tours and our group guide, Shelley. My family and I were part of a three-week tour in China with Sinorama, from June 9 to June 27, 2015, departing from Montreal, Quebec. If this email address is not the correct one for customer testimonials, please forward to the right party.

Shelley was with us from the beginning of the trip in Beijing, all the way to the end in Hong Kong. Shelley was a wonderful guide, and her warm and outgoing personality contributed significantly to the overall experience of the tour. She was extremely knowledgeable, and always had answers to the tourists' questions. She was very adept at managing such a large group of people (30+) and made the effort to be personable with each and every person.

I will definitely be recommending Sinorama tours to my friends and family.

Thank you!

Best,

Daniel Ngo

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Letter  No.214

Sent: 2015-07-01
From: Jim Bigas
To: Vacances Sinorama
Subject: SIMNORAMA tour of China

I took the April 22nd 2bweek package with SINORAMA to China which included the Yantze river cruise.

The entire trip was overwhelming.

We were treated 5 star all the way.

We saw many things, I learned many things.

Our guides were exceptional.

Lilly who stayed with us through the entire trip was nothing but outstanding, taking care of all our requests and teaching us Chinese, language, culture and history. Also the Guides and the drivers in Beijing, Xian and Shanghai were exceptional.

I would recommend it to anyone.

Regards.

Dimitrios Jim Bigas

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Letter  No.213

Sent: 2015-05-12
From: Frank
To: Sinorama Holidays

Dear Helena. I want to thank Sinorama on providing my best vacation ever (April 22 to May 6th- Imperial China B). The choice of itinerary was wonderful and provided a nice insight to China and the Chinese culture.

The local guides and drivers were very good, with an excellent knowledge base and interest in expanding our knowledge.

Our main tour guide, Cathy Lee was outstanding. Cathy displayed professionalism, was knowledgeable and even accommodated a change to the itinerary. Cathy is the best tour guide I have ever had on my travels.

I look forward to Sinorama’s 2016 offerings for am interested in a southern China tour (I understand the Yunnan area is spectacular).

Thank you again, I had a great time.

Regards,

frank

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Letter  No.212

Sent: 2015-05-17
From: Joan and Gerald Gregory
To: Sinorama Holidays

We just spent 12 wonderful days on one of your tours for 2015. Beijing, Forbidden City, X'ain etc. We would love to do a tour in 2016. Could you tell us if you will have a promotion for the Scenic Landscapes and Rural Villages in 2016? This tour was offered this year but unfortunately we have other commitments and will not be able to take advantage of your offers for this year.

Our guide Simon Ding was incredible, he did a great job and made the tour very informative and a lot of fun. Thank you for the opportunity we had to visit China at the prices you offered. Look forward to hearing of your promotions for 2016.

Best regards, Joan and Gerald Gregory.

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Letter  No.211

Sent: 2015-06-25
From: Paulina Filewska
To: Vacances Sinorama

Hi Sinorama,

Just wanted to extend my extreme happiness with my 15 days trip to China. It was absolutely stunning and I actually couldnt have asked for more of our sensational tour guide Mike/Pung.

He was an extreme delight and I was truly so happy that he lead our tour bus. He made the most of every moment and ensured that everyone was happy and having an amazing time. Not only would I like to extend a million thank yous to him but he definitely deserves the praise and recognition for doing such an amazing job and ALWAYS and I mean always having a smile on his face. The trip would not have been as good as it was without him.

We got the opportunity to interact with a few different tour guides during the trip and they were also very good and helpful but again there was just something amazing and wonderful about Mike. His energy, his attitude, his passion, his love, they all played a factor in how incredible and knowledgable he was during the entire trip and experience.

Thank you Mike, it was MY pleasure :)

Paulina Filewska

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Letter  No.210

Sent: 2015-06-10
From: Don & Sharon Appleby
To: Sinorama Holidays

Hi

We were on your Dream of China tour from May 15 – 26, 2015. Our vacation was amazing, and we were not disappointed in any way with the facilities, tours or staff. Our tour guide was Miranda Lee. She was courteous, funny, intelligent, and very efficient. Having Miranda as our guide made our vacation all that more enjoyable.

Thank you for a wonderful trip. We will recommend Sinorama to our friends, and perhaps there will be a tour in the future that we will be interested in taking.

Regards

Don & Sharon Appleby

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Letter  No.209

Sent: 2015-05-20
To: Sinorama Holidays
Subject: Dream of China + Yangtze River Trip

This is a note to thank you for an incredible trip. The organization was very well coordinated and our tour leader was amazing. Susan (Yang Qianyu) was organized, humorous, spoke exceptional English and was dedicated to ensuring our enjoyment. She went above and beyond each day and especially when travel arrangements were uncertain and we could have been very upset. When our confirmation for the flight from Beijing to Toronto was not available, she worked diligently with the agents and then stayed with us, to her own detriment, to put us at ease.

Susan is an ambassador for your organization, and the best tour leader we have ever encountered.

We will recommend your organization, and Susan, to others.

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Letter  No.208

Sent: 2015-06-23
From: Alex and Emilia
To: Sinorama Holidays
Subject: Tour Code

Hello ,

We just came back from our trip. All I can say is :EXCELLENT !!

We enjoyed every minute of this holiday, from the first to the last day.

All couldn't have been possible without a very good planning from Sinorama and hard work and dedication of our guide "Candy" Wang Fang (working tirelessly, always smiling and helpful, ready with an answer to any question, definitely a top asset for Sinorama) and the local guides "Sean" (Shanghai), "Ricky" Yang Bin (Guilin) and a special mention to a very caring waitress 'Abbey" on the Yangtze river cruise.

We are looking forward to booking our next trip with you.

Best regards,

Alex and Emilia

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Letter  No.207

Sent: 2015-06-15
To: Sinorama Holidays
Subject: customer comment

To whom it may concern:

We recently enjoyed a 15 day tour of China, a place we had only dreamed of visiting before.

From May 22nd to June 5th we travelled around China under the care of our guide Adam (Bus 2)

Upon returning home my husband and I vowed to take the time to let Sinorama know how lucky we felt to have had Adam as our guide. Early on it was clear to all of our group that we had the "cream of the crop" so to speak. HE HAD IT ALL!!! professionalism, kindness, a wealth of information, along with a hugh dash of humour, which we all truly enjoyed. Furthermore, I think it was his "above and beyond" attitude and actions when some folks in our group experienced difficulty getting around, that impressed us He was instramental to them being able to see China. I know these people voiced hugh graditude to Adam and to the group.

With Adam as our guide we arrived home having received a comprehensive education on all aspects of life in China. As one of our group so correctly put it, we felt we had not just seen China, but seen China with family. Through e-mails many of our group have indicated they would love to do another tour with Adam.

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Letter  No.206

Sent: 2015-06-23
From: Rick and Deborah Ratcliffe
To: Sinorama Holidays
Subject: Recent Trip to China

I had to let a week pass before writing you the following, to allow a bit of time to digest what we had just experienced, but I can wait no more. My heart is bursting in gratitude to Sinorama Holidays for providing us the trip of a lifetime. I can find no fault in your organization, the facilities and the staff you selected to make this vacation the life changing experience it was for us. No one could have prepared us for what was to unfold before our very eyes, for what have now become most cherished memories. Each meal, each excursion, each night, and each morning could not have been better. The value of the experience is yet to reach its full potential, but you have had a large part in exposing us to old, modern, and New China, one that makes us glow in its radiance, its wonder, its sublime reality. Thank you all! We recognize that the effort in making these dreams come true is great and is not just the responsibility of one person but a team of many talents. We do have to single out one person who became, we hope, a new friend and that was Li Li Ming our tour guide, confidant, Mother, and wonderful representative for the people of China and your Company. Many thanks for your careful selection of tour guides all of whom transformed curiosity into understanding. But Li Li brought it all together for us and for this we cannot express enough praise! Thank you Li Li (miss you) and Sinorama Holidays.

Yours' Forever,

Rick and Deborah Ratcliffe

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Letter  No.205

Sent: 2015-06-20
From: Barbara Davidson
To: Vacances Sinorama
Subject: Trip Review

Hello

I returned from a 15 day trip on June 5th from China.

I wanted to write to compliment your company for providing such a wonderful experience. I especially wanted to let you know how wonderful our trip guide Toby was. He definitely contributed a great deal to us having such a enjoyable trip. He is a valuable asset to your company.

I look forward to other travel opportunities in the future with Sinorama.

Thank you

Barbara Davidson

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Letter  No.204

Sent: 2015-06-19
From: Ken Jessome
To: Vacances Sinorama
Subject: Final itinerary & hotel list E0601-2015-CHTZ-15

To the General Manager, Sinorama Montreal,

I have just returned from the 15 day Imperial China B tour which departed on June 1st. From departure on day 1 to return on day 15 the experience was 100% enjoyable and extremely well-organized. All flights were as booked. The national guide who met us in Beijing on our arrival was well prepared and friendly. His presence throughout the tour was superb. The local Beijing guide was very informative and led us on extensive tours of this beautiful city and its many tourist areas. All hotels stayed at during our tour were 5-star quality, just as advertised. Service offered to the Sinorama guests was impeccable at all hotels, as well as all the restaurants which were chosen. It felt like first-class all the way.

The Yangtze River cruise on the Sinorama Gold 8, being my first cruise, was an experience of a lifetime. The level of service offered by their well-trained staff left absolutely nothing to be desired. The quality of food at each meal, every day, was impeccable and all tours organized during the days were informative, entertaining, relevant and extremely interesting. There was never dearth of things to do, but also lots of time to relax when that was desired. All ship staff seemed to be having as much fun as the guests, while performing their jobs in a professional and proper manner.

I think of myself as an organized person, but the way this trip ran would put my skills to shame. Never was there a delay caused by any of our tour operators (a two-hour delay of one flight caused by air traffic control being the only wait incurred) with all local guides, drivers, hotels, and restaurants being on-time with every aspect of service.

Our national guide, Forrest, informed us that this was his first tour with Sinorama, though he has many years of experience. I feel that Sinorama has made a winning choice in bringing him on board. His skills and expertise were evident throughout the tour. I would definitely recommend Forrest for commendation within your ranks and hope you will have much future success with him. He certainly made all in our group feel at ease, and kept us well informed about what was happening or coming up each day. He dealt with all guests with tact and respect.

All local guides were also diligent and well-versed on points of interest they were showing us. From John in Beijing, to Christina in Shanghai and Suzhou, including all guides in between whose names I have forgotten, Sinorama has certainly maintained a professional and well-organized team for these tours. Everyone I met during these 15 days, in any service capacity whatsoever, contributed in a positive way to my full enjoyment of my first trip to China.

I want to thank Sinorama for making this excursion possible for me. I have recommended this tour to friends already, and will continue to do so for anyone wishing to travel that way. I cannot imagine any other company offering a better-run tour than this, it couldn’t be done.

Thank you for organizing the trip of a lifetime. You have earned my respect and I hope to travel with you again one day. Keep up the good work with all your great people.

Ken Jessome

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Letter  No.203

Sent: 2015-06-15
From: Rhonda Mackay
To: Sinorama Holidays
Subject: Travel review E0522-2015-CH-12B

To Whom It May Concern,

My husband and I recently returned from a 15 day adventure to China. Having traveled the world on bus tours in the past, I can honestly admit I was a little hesitant in visiting Asia, let alone, China, as I had no idea what to expect.

Since the day we booked our trip with Sinorama, everything went flawlessly. From receiving email notices, the itinerary, and the welcome package, my fears were immediately put to rest. Upon arriving in Beijing, our tour guide, ADAM, was waiting, as promised, outside the terminal greeting us as we arrived one by one.

For the next 15 days, he was the first person we saw each and every morning and the last one to say, "Goodnight". He was efficient and professional yet allowed for some story telling and welcomed any question/concern we may have had. He was a wealth of information and we could feel the love he had for his country.

Like most organized tours, sometimes things don't go as planned (ie, flight interruptions). Adam was calm, patient and relaxed and quickly put our concerns at ease. All he expected from us was punctuality throughout the trip and he took care of everything else, literally. He truly went above and beyond to make this experience a trip of a lifetime for all of us. (My husband says, "This trip quickly changed from 'a trip to China' to 'a trip to China with family' ".)

I sincerely hope this note lands in the proper hands and my review is a reflection of our experience, not only with China or Adam, but with Sinorama, as well. Your whole team of experts are exceptional. I'm looking forward to our next adventure with your company...be even better if we can have Adam, again.

Thank you, in advance, for reading my note,

Sincerely,

Rhonda MacKay & Randy Myers

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Letter  No.202

Sent: 2014-06-05
From: Shane
To: Vacances Sinorama
Subject: Recent tour to China

Good day…. My wife and I recently were on a 15 day tour of China with Sinorama. We really enjoyed the trip and recommend it to all our friends.

Our trip was well planned , well coordinated , and was a great experience. I tip my hat to our tour leader Michael Xiong. He was without a doubt the reason our trip was so successful. Michael is very devoted , knowledgable, and has a great sense of humor. He helped out in any way possible and always made us feel safe and comfortable. You should be proud to have him as one of your tour leaders.

Because of him and the well planned tour, we plan to travel with Sinorama in the future. Thanks

Shane & Jacqueline

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Letter  No.201

Sent: 2014-06-01
From: Laverne
To: Vacances Sinorama
Subject: Moores in Owen Sound (China Trip)

Hello to our great Sinorama Guide !!!

We enjoyed our trip immensly Caroline and your guidance was wonderful. It was a trip we would certainly recommend to anyone (except seniors who need to be waited on every day). We know a couple of ladies were a handful for you and are sorry about that.

Keith (peepee boy) and Sandy and Ken Duncan have been quite sick with a very bad cold but the rest of the group are all good now that we have had a few days rest.

We have some wonderful pictures and memories. THANKS AGAIN for a great trip.

Warmest wishes for good health and travel, Laverne & Keith

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Letter  No.200

Sent: 2015-06-09
From: Georgia
To: Vacances Sinorama
Subject: Thank you - China May 13-31

Good morning,

We wanted to extend our deepest thanks for our wonderful vacation to China from May 13 to 31st. All our tour guides were fabulous but we want to extend our deepest thanks to Jimmy who went over and beyond. Please pass our gratitude to Jimmy from Pantelis and Katina Livadiotakis. We hope he is recognized by Simorama for his efforts.

Thank you again for organizing a fabulous holiday.

Peter and Katina

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Letter  No.199

Sent: 2015-06-01
From: Glenn and Susan
To: Vacances Sinorama

Dear Simon,

Carol has given us your name and address to write to, because we had expressed to her how satisfied we were with our recent trip to China with Sinorama. I have given you our trip info number in the subject of this e-mail.

We took a chance. We had never thought of going to China before and yet, it had always held a fascination for us. We just never thought we would be able to afford such an exotic destination. We were wrong and Sinorama made it possible for us...but what to expect??? From the outset I was worried, and probably gave our contact person in Toronto, Natalie Feng, a hard time. Sorry Natalie. I worried about getting the visa and asked a lot of questions. I worried about our flights, since we did not discover what they were until 2 weeks before departure. I just want to tell people who are going through all these worries, that they can relax. Sinorama has it all under control!! It all works out in the end. Even if your flights are delayed - don't worry - there will be someone there to meet you!!

Upon arrival in Beijing, very jet lagged, patient and competent Shelley met us. We had other flights to wait for and eventually were all bussed to our lovely 5 star hotel. On the first night, due to the odd arrival times of our group, we were left to our own devices to find supper. After that, every single meal was provided and all were of good quality at many and various restaurants. All Chinese food which was expected and we were perfectly well satisfied. The next morning we met Carol, who remained our guide and stayed with our group....Bus 6 ...throughout our 12 day trip.

The 3 days in Beijing were very busy and jam packed. We felt that everything was done to make sure that we were able to see the most important sites while we were there. The Great Wall, The Forbidden City, Tiananmen Square, The Temple of Heaven, the old City of Hutong, the Summer palace. Shelley was amazing! We called her the walking encyclopedia. Was there anything she didn't know? Her English was excellent too. Carol accompanied us and with her cheerful attitude and great sense of humor, we all grew very quickly to discover her great qualities as a tour guide.

From Beijing, we flew to Xi'an to see the famed Terra Cotta Army. This is where Carol's skills really began to shine, as she expertly organized us and all and our luggage through the airport. One of our most memorable experiences was the trip to the excavation site of the Terra Cotta Army with our local guide Arnie. Again, another testament to the excellent tour guides that Sinorama provides.

After 2 nights in Xi'an, another flight to Wuhan and then bus ride to join our cruise ship, the Gold 8 on the Yangtze River. Everything expertly managed by Carol. The Cruise gave us a little bit of rest time, along with the excursions and we thoroughly enjoyed it all, especially the beautiful 3 Gorges and the trip to the Tribe of the Three Gorges. Carol was along with us on each occasion and managed everything,.including our very early departure bus trip from the docking area to Chongqing and flight from Chongquing to Beijing! Thank you Carol - words cannot fully express our appreciation for all that you did for us!

We highly recommend Sinorama Travel and all their staff and guides. We had a very good experience indeed. Thank you.

Susan and Glenn

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Letter  No.198

Sent: 2015-05-26
From: Kathy
To: Vacances Sinorama
Subject: comments on our china trip

Hello SinoRama

I just wanted to send you a quick note to thank you for your excellent service in organizing my group trip to Shanghai and Guangxi areas. I was one of 14 in our group that was gone May 7 to 21. Despite the extremely low price, we paid, the service was excellent. Everything was very well organized and yet flexible depending on the weather (about which we were very lucky!) The scenery was beautiful, the people were very friendly and helpful and sights and experiences were really interesting. It was very comforting to have an English speaking guide (Michael Mo) shepherding us everywhere. We could relax and just enjoy ourselves. Also you refunded our money for the cancelled light show very quickly which was most appreciated.

But most of all I want to thank our wonderful tour guide Baohuan (Michael) Mo!!! He was absolutely terrific-always patient with our endless questions; very organized, helpful, entertaining, flexible, etc etc. He has a terrific sense of humour, which I am sure he needs alot in his line of work.

Each local guide as well was very warm, and helpful.

All in all I have to say you did an excellent job and I would highly recommend your company to anyone. Please feel free to post this email.

Thank you again,
Kathy

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Letter  No.197

Sent: 2015-05-22
From: Marian & Brian
To: Sinorama Holidays

Hi Charlie,

We have already been back home in Canada for three weeks after our 17 day Sinorama tour of China in April. It took us about five days to recover from the jet lag and the many time zone changes. In that time, we have been enjoying looking at our pictures and videos, as well as the various books and special items we purchased in China. All the family members in our group (Gerry, Nancy, Trudy, Bill, Brian and Marian) have been talking about what a wonderful time we had on our tour.

Sinorama Holidays has arranged a fantastic itinerary for western tourists. We saw and experienced many interesting and varied historical sites, vibrant cities, colourful theatrical performances and charming Chinese people. We were amazed at everything that China has to offer. We know you are very proud of your country and you have good reason to be.

We are very pleased with Sinorama and we are especially thankful and happy for all that you did for us as our tour leader, Charlie. You are a very knowledgeable person who readily shared a wealth of information and interesting stories as we were guided throughout China. You were extremely accommodating and made our trip totally worry free. You looked after every detail from morning till night. We could not have asked for a better tour leader. So…thank you very much!

We are spreading the word here in Canada about how special, you, your company and China are. We have attached a few pictures - we hope you enjoy them. We hope you and your family have a nice summer.

Marian & Brian

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Letter  No.196

Sent: 2015-05-18
From: Beverly
To: Vacances Sinorama
Subject: Wonderful China

We recently returned from China on your Dreams of China Tour. We would like you to know that we were very pleased with your service from beginning to end. Your staff in your Markham Ontario office was very knowledgable and helpful during the booking, visa and orientation processes. The accommodations were excellent as was the quality of food. All of the itinerary was well organized and better than expected.

The one person who provided service above and beyond was our tour guide, Susan. She made the tour a complete success. Not only did she provide excellent information in English that was clear , but she had a great sense of humour and a warm and caring personality. She made herself available day and night and made all of the people in our group fall in love with China.

Thanks to all of the people who do so much behind the scenes who made this tour a memory that will last a lifetime. We are telling our friends about our experiences and recommending Sinorama to them.

Sincerely,

Tom & Beverly

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Letter  No.195

Sent: 2015-05-18
From: Joseph
To: Vacances Sinorama
Subject: 12-day trip to China

Hi Simon,

My wife and I recently took a trip to China (Beijing, Xi'an and Yangtze River Cruise) through Sinorama in Markham, Ontario. I include the file number as a reference.

I have to congratulate your organization on a job well done! My wife Diana and I thoroughly enjoyed the trip. We found the whole trip from the time we left Toronto to arriving home 12 days later was well organized and well planned. All the Tour Guides were very knowledgeable and led the tours and excursions extremely well.

I would like to especially mention our Tour Leader, Carol. With her as our leader, everything went very smoothly and took any of our worries out of the way for us to fully enjoy all the local tours. Carol was excellent in attending to all the little details regarding local tours and the travel from cities to cities. She is simple the best.

Best Regards,

Joseph and Diana

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Letter  No.194

Sent: 2015-05-18
From: Judy
To: Vacances Sinorama
Subject: Our tour guide Susan

Hi,

My husband Mike and I have just returned from our Dream of China 12 Days Tour . The tour code is EO505 -2015- CH - 12B . We left on May 5th from Toronto Canada and returned home on May 16th .

The purpose of my letter is to tell you that our tour was excellent but our tour guide Susan was more than excellent !!!!!!!!!!! She went out of her way to make sure that we saw all of the sights listed on our guide . She had a wonderful sense of humour and a very caring attitude towards all of us. Her explanations were very clear . We absolutely loved her. You have a gem working for you. Be sure to take good care of her . She made our trip to China a marvelous experience , one that we will always cherish !!!

Judy and Mike

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Letter  No.193

Sent: 2015-05-16
From: Beverly
To: Vacances Sinorama
Subject: Tour Leader Carol

We just returned from our 12 day trip to China where Carol was our group leader. We needed to let Sinorama know what a wonderful tour leader Carol is. She is a wonderful guide .....knowledgeable, organized, experienced, hard working, with a great sense of humour. She definitely kept us on time and informed so we could relax and enjoy our time in China. All of our local guides were fantastic too...so knowledgeable and willing to answer questions.

It was a wonderful trip!!!

Beverly and Terry

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Letter  No.192

Sent: 2015-05-14
From: Laura
To: Vacances Sinorama
Subject: A Wonderful Trip and Leader

Hello, Simon.

We arrived home last night safe and sound after a simply wonderful time on our 12 day Sinorama tour of China.

All aspects of the trip were great and we will remember our trip to China with Sinorama for the rest of our lives.

That said, foremost, we really want to single out not a sight or excursion rather we want to commend our group/tour leader, Carol, for her incredible work! From the very moment Carol picked us up at Beijing Airport on Day 1 to the minute she left us in Chongquing Airport on Day 12 she was fabulous. Her behind the scenes organization, constant care, timely information, her ability to set a mood and tone for a group of travelers, and her passion for her work are among the many things we are grateful to her for and will remember fondly. Indeed, if Carol leads any tours to other places of interest (Japan, Thailand, Vietnam,Tibet, etc...) we would gladly be among her group again...do keep us posted.

We would also like to share that the sights we visited were awe inspiring.China is such a beautiful country with many diverse regions, and wherever we went we found the people warm, kind, and very hospitable. The entire itinerary Sinorama prepared was just super and the pace of the trip was fine. We wouldn't change a thing! Indeed, we like to do it all over again!!

Thanks so much to the Sinorama Canadian staff, all of the local guides, and Carol for all of the incredibly hard work and great efforts! All allowed this trip to meet and even exceed previous expectations.

With best regards from two happy travelers!

Bill & Laura

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Letter  No.191

Sent: 2015-05-04
To: Vacances Sinorama
Subject: a compliment to sinorama

Hello Sinorama Holidays:

I would personally like to thank you for offering such a magnificent tour of china to travelers worldwide. I recently returned from attending your 2015 Splendid China Multiple Views 22 Days A. What an incredible journey Sinorama has organized.

This is the fifth extensive guided tour I have participated in. Some have been two weeks and some like yours have been for three weeks. Sinorama's tour definitely outshines any of the others. For me the difference is who the travel company chooses to represent them as a tour guide. A good tour guide will make for a good trip; however, a great tour guide will make the journey incredible for the participants.

Upon arrival in Beijing our group meets our tour guide "Ruby". We are greeted professionally with a big bright smile and immediately the journey begins with instructions: follow the big bright yellow flower. Ruby holds up her flower "flag" and we begin. Quickly Ruby's person- ality shines through. She is upbeat, courteous and extremely professional in how she deals with us individually as well as a group. The amount of information Ruby knows about her country is amazing. I am embarrassed to admit I do not know that much about the area I live; let alone the whole country.

As we tour China, we have local guides and local bus drivers. The local guides are good - one stands out the most, Jean. Jean was with us during our visit to Guilin and area. She was wonderful. The local bus drivers were also good. I must commend two: Mr. Weng, amazing driving skills in Beijing; and unfortunately I can not recall the drivers name for our Hong Kong visit but he was great too.

Throughout the tour Ruby's upbeat positive attitude stood out like her big bright yellow flower in a crowd of stuffed pandas on a flag stick. Just as her name indicates; she is a gem.

In conclusion, again thank you for organizing this 5 star tour of China. More importantly, thank you for assigning Ruby to our tour. Ruby's tour guide approach is world class and made this the best journey ever. A trip of a lifetime! Thank you Ruby and Thank you Sinorama.

All the Best,

Paul

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Letter  No.190

Sent: 2015-05-03
To: Sinorama Holidays
Subject: RE: April China Trip

Good Morning,

Just a little note to extend my appreciation for all the hard work that went into the planning and execution of my China vacation in April 2015. The trip met all my expectations and I enjoyed it immensely. I had never traveled with a large group before and was quite impressed with the experience and knowledge our guide, RUBY, shared. Our itinerary was jam-packed with many interesting places to visit and sights to see and many places also had local guides. We truly enjoyed our full days of touring. Ruby was constantly informative of the history associated with what we were visiting as well as the beautiful scenery we were viewing. No complaints about any of the lodging or the food. Everything was top notch and I would highly recommend traveling with Sinorama Holidays. I truly believe a trip is as good as your guide helps make it. I would like to thank you for assigning Ruby to our group tour, and for making my trip to China, very special and quite memorable. Thank you Sinorama. . . . . Thank you Ruby. . . . it was fantastic!!!

Judy Tobery

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Letter  No.189

Sent: 2015-05-11 14:55 GMT-04:00
To: Sinorama Holidays
Subject: I loved my trip with Sinorama.

Dear Helena and Sinorama,

I returned last week from my trip to the Scenic Rural Villages and Yangzi River Cruise and was totally thrilled with how well the trip was organized and conducted. Our tour guides were all terrific. Steve and Michael were our main guides and Ricky, Tom and Jackie were the local guides and then there were the specific site guides too. They were all outstanding, so kind, knowledgeable, helpful and informative. I was impressed by Sinorama's finding such quality people and excellent guides.

The places we visited were magnificent, I will always remember the natural beauty of those dreamlike karst mountains, the impressive terraced farming, and the spectacular gorges. The hotels were indeed 5 star, the food was very good, the Sinorama Gold River boat cruise was grand. It was such a joy to watch the scenery slowly moving past from your own terrace on the boat. The cities, bridges and, of course, the dam were also impressive. So much has been accomplished in the last several years.

Everybody on the tour seemed to love it. We were so well taken care of. Sinorama thought of everything; it was seamless. The tour was such a good value and there were no hidden costs.

The only thing I would mention to people who wish to take the tour with friends is to sign up from the same office. Each office arranges the international flights independently. So if you book from Montreal and your friends book from Toronto even if you live in the same part of the country you will be on different flights and they can't change that. I booked through the Toronto office and found them to be excellent. My flights were better than my friends.

Since I have returned I have recommended Sinorama to all my friends, family and anyone who will listen to me.

Thank you so much for such a wonderful experience.

Sally

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Letter  No.188

Sent: April 22, 2015 4:12 AM
To: Sinorama Holidays

Hi,

We took your tour to China on 2nd of April and returned on 16 th of April , We all had a good time,The hotels and the food was very good. Our tour guide Tylor was fantastic . We will recommend your tour to all of our friends and relatives. Thanks for the good time we had.

Mrs & Mr. V. Saravanapavan,Ottawa.Ont

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Letter  No.187

From: Rosmarie
Sent: April 26, 2015 1:54 PM
To: Sinorama Holidays

Hi Fiona,

My China trip (starting March 16th) was much more than I expected.

Thank you for the great organization.

Also would you please let Simon know, that our tour guide Bella is an outstanding guide, very knowledgeable, professional, courteous and helpful.

This was my best trip ever!

Sincerely,

Rosmarie Kienzle

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Letter  No.186

From: <tobery@******.net>
Date: 2015-05-03 11:10 GMT-04:00
Subject: April China Trip
To: Sinorama Holidays
Cc: Ruby

Good Morning,

Just a little note to extend my appreciation for all the hard work that went into the planning and execution of my China vacation in April 2015. The trip met all my expectations and I enjoyed it immensely. I had never traveled with a large group before and was quite impressed with the experience and knowledge our guide, RUBY, shared. Our itinerary was jam-packed with many interesting places to visit and sights to see and many places also had local guides. We truly enjoyed our full days of touring. Ruby was constantly informative of the history associated with what we were visiting as well as the beautiful scenery we were viewing. No complaints about any of the lodging or the food. Everything was top notch and I would highly recommend traveling with Sinorama Holidays. I truly believe a trip is as good as your guide helps make it. I would like to thank you for assigning Ruby to our group tour, and for making my trip to China, very special and quite memorable. Thank you Sinorama. . . . . Thank you Ruby. . . . it was fantastic!!!

Judy Tobery (5/03/2015)

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Letter  No.185

From: Peter
Sent: 2015-05-02
To: Sinorama Holidays

To Whom It May Concern,

We had a fabulous trip to China and wanted to let you know a big part of having such a good time on our trip was due to our guide, Adam. He was knowledgeable, responsible, funny, organized, caring, personable, and had a good command of the English Language. He kept our group on time and always had a smile on his face. He was well liked and respected by the entire group. We would recommend that you continue to utilize Adam as a guide in the future.

Thank you again for such a wonderful, fascinating journey.

Rosann and Peter

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Letter  No.184

Sent: 2015-05-06
To: Sinorama Holidays

Sinorama Tour 2015 March 26 - April 10

"CHINA BUS ONE"
(Andy Winter)

We came we saw we conquered
As we traveled every bend
We met, we shared, we talked and laughed
And soon we became friends

We took pictures of amazing sights
And walked where emperors stood
We captured life and saw the lights
Enriching us for good

We shared each other's stories
As we Joked and made a fuss
We ate, we drank, enjoyed the shows
And couldn't wait to leave the bus

Every meal was much the same
No more Chinese food for me
While we climbed up the Great Wall
Fern climbed up the KFC

Richard called us big noses
As he showed us through Beijing
We sticky riced and shook a leg
And learned many a thing

First of all Red Square's not square
And red means happy day
The Forbidden city couldn't stop us
So we went in anyway

We saw the Terracotta Soldiers
Displayed inside a dome
Overwhelmed by the real ones
We took some fake ones home

We cruised along the Yangtze
Through the Gorges and the locks
Some parts felt like Shangri la
And then there's Jurassic Park

Thirty two million live in Chongqing
They had no room for us to stay
So Bruce Lee showed us Shanghai silk
And made rain go away

Shanghai was alive and modern
With a breathtaking river view
Not to compare with the old city
That was two hundred years brand new.

Thomas was our guide through out
What he did is hard to thank
We saw most of China through his eyes
And he was our Chinese bank

And as it is with journeys
They all come to an end
We will look back at our pictures
With our family and our friends

Though we may never meet again
As nothing lasts forever
In the end it's not the time we had
But the time we had together

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Letter  No.183

From: Katherine and Miguel
Sent: 2015-04-16
To: Sinorama Holidays

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Letter  No.182

From: Len & Wendy
Sent: 2015-04-06
To: Sinorama Holidays

HI Lilly. It is very strange to think that while we are busy sorting our photos and admiring our souvenirs, you are already halfway through leading another tour. I expect that after a while your memories of various tour groups will start to blend in with one another, and you will begin to have difficulty remembering which was which. For us however, our memories of our marvelous trip through China will always be associated with memories of LIlly, and your wonderful warmth and friendship to us.

We hope that Sinorama appreciate what a priceless asset they have in your services - there are some guides who are warm and friendly, some who are highly efficient in fixing problems, and some who are very patient with difficult customers, but very few who can be all those things at once. We have left a message on the Sinorama website telling them how lucky they are to have you on their staff.

The experiences of our China holiday were themselves unforgettable, but your input has given them an extra warm glow in our memory. Thank you so much.

Len & Wendy

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Letter  No.181

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Letter  No.180

From: Warren and Mary
Sent: 2015-04-16
To: Sinorama Holidays

We just got back from our 15 days trip last Thursday evening , April 9/2015 . It was a trip of the life time for us . We'd walked the Tiananmen Square - the central power of Chinese government , visited Forbidden City / Temple Of heaven - Emperors palace of Dynasties past , climbs the Great Wall - the monument of past history , visited the Terra Cotta Army - breathtaking , Sails on Yangtze River - natural beauty scenery , and Shanghai - the new financial centre of the east with the population of 30 million .

Two thumbs up to Sinorama ...

The whole trip was well organized by your company , from the very first minute I'd met you to booked our trip and to our tour leader (Thomas) took care of all of us the whole trip - reminded us on our valuable , kept us entertained , and last said good bye to us at the Toronto airport . Your company provided first class services to all your clients and I'm looking forward to our next trip with your company .

What we saw the last 2 weeks - the 'Old China' and 'New China' was not 'Alice In Wonderland' . And wonders where China will be in another 10 years - when Sinorama celebrate 20th anniversaries .

Also, Ms. Fiona Lam from your Markham office be rated with excellent customer services provided . She was professional , knowledgeable , friendly , and patience .

Cheers ,

Warren / Mary

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Letter  No.179

From: Josephine and Herbert
Sent: 2015-04-14
To: Sinorama Holidays

Hello Fiona,

We would like to echo our sentiments to letter #171 who were our family of 12 travelling together. Sinorama went beyond our expectations on a well organized and planned trip of our life. All the 12 of us in our group had the blast of a vacation that will be remembered for many years to come. Your super duper guide Rene Ren who was with us throughout the trip made our travel in China very memorable and enjoyable every minute of it.She always made sure that we received the utmost attention and we were always put in front of long lines.Even at the restaurants that we had our lunch and dinner she would make sure that everyone was comfortable with their meals before she could have hers.If Sinorama offers any awards I would nominate Rene.Ren in a heartbeat.She is a very valuable member of your organization. Not to forget the other individual guides and drivers that we visited in other cities across China. They were very informative and knowledgeable and funny as well.I would like to mention Oliver in Chongqing who had us laughing from the time we met him to the time we had to say goodbye.Then there was Rocky in Hong Kong who was very funny as well and knew more about Canada than we did. We have and will always highly recommend (using Rene Ren favourite pharse) Sinorama to our relatives and friends who would like to travel to China. Keep up the good work,

Best Regards,

Josephine and Herbert

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Letter  No.178

From: Donald
Sent: 2015-04-14
To: Sinorama Holidays

We finally got home Wednesday day. I just want to take a minute to thank you for doing such a wonderful job guiding us on this tour through some of the scenic part of China.

I just want Sinorama to realize that Robert has bend over backward to resolve a few problems for certain members in our group, and he certainly has improved the credibility of your company. We will certainly sign up with your company on the next tour. Thank you.

Sincerely

Donald

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Letter  No.177

From: Robin
Sent: 2015-04-14
To: Sinorama Holidays

I am writing in regards to outstanding work by one of your China tour guides “Robert.”

I had the unfortunate experience of losing my passport and China Visa on the second day of our trip. Robert was very competent in reassuring me and talking with his office to determine next steps. As it was Sunday night when the loss was discovered, we were referred to three police stations before finding one with the appropriate staff. During all of these discussions, Robert was very persistent yet professional. My passport was turned in to the hotel, but Robert’s attention to detail and concern made this difficult situation bearable. Please feel free to contact me if further information is needed.

Along with the excellent accommodations and well-planned schedule, tour guides like Robert make it easy to recommend Sinorama Holidays.

Robin

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Letter  No.176

From: Vivian and Helen
Sent: 2015-04-08
To: Sinorama Holidays

Thank you both for the very efficient Sinorama orderly arrangements for us. We had a great time. China is so beautiful. The cities are clean, the countryside so green and the small gorges scenic beauty impressed everyone. We even saw the monkeys up close during the optional tour.

Our International Tour Guide Toby Li was great, charming, knowledgeable, flexible and very efficient. so with our local guides.

Kudos to you for all the wonderful arrangements put in place. Thank you for facilitating everything for us. Even the weather cooperated !!!

Your government though needs to improve the washroom facilities. There was a line up for "western toilets" specially among the Americans in our group. other than this, everything was great.

Sincerely,

Vivian and Helen

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Letter  No.175

From:
Sent: 2015-04-08
To: Sinorama Holidays

Dear Karen Lin,

Our group is back from our March 19 China Tour.

We wanted to express our thanks for a wonderful and fantastic tour guide Jeff. Jeff exemplifies all fine characteristics of the six pillars we hold dearly....Trustworthiness, Respect, Responsibility, Fairness, Caring and Citizenship.

We have attached our video taken as Jeff escorted us all the way to the airport ...and he stayed till we were all checked in.:))

Our entire tour group wanted to let your agency know..you have a rare " GEM"... In your China connection!:D

With much appreciation...Peter, Sue, Thomas, Vivian, Fay and Richie..and the entire tour group of 25!!xoxox

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Letter  No.174

From: Faye & Mike
Sent: 2015-04-08
To: Sinorama Holidays

Hi,

We would like to share with you our deep admiration for our tour director Jeffrey Summer on our tour of China from March 6th-19th this year.

He had such a personable nature-caring, dry sense of humour, always attentive to the whole group as to where we all were and to our need for "Happy Houses".

He worked well with our local guides and kept our rigorous schedule moving well.

When we would check in @ new hotels , we could expect a visit @ our door or a phone call to check if we were happy with our accommodations or needed anything.

On a personal note, we transferred @ the end of the trip from Shanghai to Hong Kong to visit our son and he arranged for another guide , Peter, to accompany us through check in @ Shanghai airport. We certainly didn't expect this and it made us feel safe and relieved any extra stress!

In closing we are very impressed with Sinorama Holidays and have been sharing our thoughts with many friends and family.Please share our comments with Jeffrey and let him know he is welcome to visit us anytime!!

Sincerely,

Faye & Mike

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Letter  No.173

From: Lance & Veronica
Sent: 2015-04-07
To: Sinorama Holidays

Good morning all,

We just returned from our China tour, 24 days in all. We are very impressed with Sinorama, the tour itself, went smoothly and efficiently,

We are very appreciative of the guides in every City, they were very knowledgeable and personable. Thanks go out to all the Drivers as well, especially Mr Wong, in Beijing. Mr Wong would always lend a helping hand while we got off the bus. Great guy!

I must say, a great deal of credit goes to our full-time guide Rene Ren. She was absolutely superb, unfailingly calm, charming, well informed, diplomatic and funny. Rene answered endless questions, with endless patience, kindness and courtesy. Running a trip like ours must take an incredible amount of work - transport, hotel, passports, airline tickets, baggage, shows, and the works, and not forgetting lunches & dinners. Rene's favourite reminders "bathroom this location - highly recommended" and she was always on the dot. We thoroughly enjoyed China, and Rene made our trip extra special.

I would definitely recommend my friends use Sinorama.

Good Wishes to all,

Lance & Veronica

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Letter  No.172

From: Annika and Steve
Sent: 2015-03-31
To: Vacances Sinorama

Hello,

We just came back from the Imperial China 15 day trip from March 8 to March 22. We had a wonderful time and enjoyed every aspect of the trip. We were most impressed by our guide Zhang Lu (or Mark, English name). Zhang Lu was very knowledgeable, enthusiastic and professional. He has a good sense of humor and related very well to our entire group. He was very organized and made sure we all felt safe and worry free. One of our fellow travelers had had a minor accident prior to leaving for China and Zhang Lu was very considerate of her and took extra time and care to make sure she could fully enjoy her trip.

We hope the management of Sinorama receives the information above. We will happily recommend your company to our friends who may want to visit China. Sincerely,

Annika and Steve

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Letter  No.171

From: Michael
Sent: 2015-03-29
To: Sinorama Holidays

Hello,

I just returned last night from the 16 day China tour and wanted to let you know how impressed I am with your company. From the very beginning when we booked the tour, the people we dealt with in your Markham office were pleasant, helpful and responsive. The tour itself went very smoothly and the guides in each individual city were very good... personable and knowledgeable. A great deal of the credit for how well the tour ran on a day to day basis should go to our trip guide Li Xiang bin (Toby). He was exceptional! His winning personality, knowledge of the country and his willingness to go out of his way to make sure we had an enjoyable tour made a wonderful trip even better. Running a trip such as the one we were on must take an incredible amount of work to make sure it all works out as planned... show tickets, airline tickets,and hotel restaurant reservations etc. Toby made it all look easy and as a result we moved around together smoothly and pleasantly. Please pass my comments on to the Sinorama offices in China, I believe Toby mentioned that our tour was one of his first with Sinorama and I want to make sure they know in China that he did an outstanding job. I won't hesitate to use Sinorama again or to recommend it to friends.

Best Regards

Michael

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Letter  No.170

From: Jim and Myrna
Sent: 2015-03-28
To: Sinorama Holidays

Hello Eric

Myrna and I would like to say that the trip to Yunnan province and along the Yangtze river more than met our expectations. Myrna was most appreciative of the opportunity to spend a few days in Beijing and we both enjoyed the two extra days on our own in Shanghai. The changes that have occurred in China over the past 25 years are truly amazing. The countryside is fascinating, the history and culture eye opening and the people friendly and most gracious. We could not have had a better holiday experience. Our local tour leaders were great. But in particular we were most appreciative of our overall tour leader, Riza Cheung, who went out of her way to accommodate all the needs and concerns of our close knit group. Riza did as much and probably more than anything we saw or experienced to give us a positive appreciation of the "New China" and its people. She is a very capable woman and we would hope that she has the opportunity to further advance within Sinorama China. She would also be a wonderful group leader for Chinese tourists coming to Canada should Sinorama decide to pursue this type of business opportunity.

Kindly Regards

Jim and Myrna

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Letter  No.169

From: Alan and Evangeline
Sent: 2015-03-23
To: Sinorama Holidays

My wife and I recently completed the Sinorama "Imperial China + Yangtze River 15 day" tour (March 6 - 20). My wife, Evangeline, booked this tour for us with your agent Fiona Lam, in Markham, Ontario. From the beginning, Fiona was very helpful with all the information we needed, patiently answering our questions, and explaining everything very clearly.

The tour itself was a wonderful experience, greatly enhanced by our excellent guide, Winston Li. Winston's deep knowledge of history was very helpful and interesting as we visited the places where this history was made, and his occasional injections of humor kept everyone's attention. His explanations of local culture and habits improved our understanding of the Chinese people and helped to prevent us from creating awkward situations. He also provided personal attention and assistance to those who required it, frequently assuring that everyone was getting everything they needed and wanted. In short, he was not only a fountain of pertinent information, but also a good friend and a highly valuable guardian to have when in an unfamiliar place, culture, and language.

The itinerary was well thought out, with the 5-day river cruise near the middle to provide a bit of relaxation time after seven days that were great fun and highly informative, but also tiring. All of the places we visited were well worthy of the time and attention, and the hotel choices were good (Terry, the concierge at The Barony was especially helpful to me). The river cruise was an outstanding experience, and hospitality on the ship was faultless.

This tour and Winston have changed forever our view of China as a country and as a people, and for us it is one of the best investments of vacation funds we could ever make. Our thanks to Sinorama, and especially to Winston Li, for giving us such a wonderful experience.

Alan and Evangeline

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Letter  No.168

From: John
Sent: 2014-12-28
To: Sinorama Holidays

Hello Joy. Kathleen and I have been very busy since we returned from China hence, the lateness of this note.

We wish to let you know what a wonderful excursion Kathleen and I had on our trip to China in September/October this year. We have travelled widely but we both agree that the sights we saw, the people we met and the experiences which we enjoyed are all unsurpassed by any other trip we have taken.

And on top of all that, our guide, René (Wei Lee) Ren, is an absolute delight! Her diligence, positive, pleasant personality and attitude, and happy willingness to go well beyond the call of duty, were all aspects that our entire bus very soon came not only to very much appreciate but also, to know that we could always count on her.

Certainly the trip was masterfully organized but, it was made indescribably more pleasurable due to René’s efforts.

Could you please see that René receives a copy of this note, and we ask you to accept our sincere appreciation for choosing her as our guide.

John

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Letter  No.167

From: Diane
Sent: 2014-12-28
To: Sinorama Holidays

Hi Fiona,

We had a great time on this tour - and really enjoyed meeting with the Sinorama tour group from Germany, who were always in the same hotels as us!

(The French Canadian tour group were in a different hotel in Siem Reap).

Our English-speaking tour guide in Vietnam, Quyen, was excellent, and had a very nice personality. He handled the mobility issue of one of the ladies very sympathetically and professionally, and ensured there was no impact to the rest of us while she was able to participate in everything.

Regards,

Diane

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Letter  No.166

From: Neil and Rosemary from New Zealand
To: info@sinoramaholidays.co.nz

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Letter  No.165

From: Lieve from UK
Sent: 2014-12-03 7:57 GMT-05:00
To: info@sinoramavoyages.fr

Hello again Jenny,

Here is my feedback on the Yangtse river cruise.

I was very impressed with:

- the ship (not too big, in good condition) and the cabin (large, comfortable, with a lovely balcony),

- the food on the ship: very good quality and selection,

- the service and attitude of the crew: extremely helpful, friendly and polite,

- China as a destination (a country of so many contrasts and so much fascinating history), and the Yangtse river in particular.

- I especially enjoyed seeing the 3 Gorges and the visit to the Great Dam (even though the weather was not good, with low visibility), as well as the excursion to Jiuhuashan, with fantastic historic buildings in a great natural setting.

What to my personal taste could improve, are the excursions - and in particular:

- it happened regularly (but especially in Fengdu and Shibao) that we arrived at the same time as dozens of other groups, making the place so busy that the atmosphere was rather ruined and we could not really appreciate the character of the place;

- I would have liked a lot more free time off the boat, to explore present-day China. For instance, we should have had the opportunity to explore Chongqing and Wuhan. On several days we only had a few hours off the boat, for a group excursion to a historic place, with no time to explore the town where we were docked. For us visitors who are not familiar with China, this "free exploration" is really just as important and enjoyable as visiting historic places.

One day I decided not to join the Jingdezhen excursion (to a porcelain factory, 2 hours by bus and 2 hours back) and to walk into the local town (Jiugiang) instead. It was a wonderful experience and I wish there had been more opportunities to do this!

- Some attractions such as Chibi (Red Cliff) may be nice for a family day out with good weather, but for us there was not enough to see and do, especially as none of the buildings were original (it felt a bit like Disneyland). I would rather have walked through Wuhan on that day.

So this is my personal opinion, given in all honesty and with the purpose of helping Sinorama to further develop the excellent service that they provide.

All my best to you, and with kind regards,

Lieve

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Letter  No.164

From: Ann Anderson
Sent: Tuesday, November 18, 2014 7:29 PM
To: Sinorama Holidays
Subject: 24-day China tour of October 2, 2014

As I had never undertaken an organized tour before, I was hesitant to sign up for this trip, despite its evident attractions. However, I am very happy to say that the tour far exceeded my expectations. From the moment of registering for the trip everything was extremely well organized and stress-free, thanks to the seamless coordination between my local travel agent CWT Harvey's Travel and Sinorama. The rest of the trip unfolded in a similarly well coordinated manner.

The tour itself was excellent: the itinerary well-paced, with plenty of information prior and during each visit, comfortable transportation, and very good hotels at the end of each busy day. The 5-day Yangtze cruise was most welcome and very relaxing. Tai chi at sunrise, while floating through the spectacular Yangtze gorges, was an unexpected delight.

Highlights for me were the Terracotta Warriors; the Longmen Caves; the River Li boat trip through the beautiful Yangshuo landscape; and, the optional tour to the mountain village of Longshen and rice paddy fields.

In closing, I particularly want to thank and praise our simply splendid group leader, Mary. She was absolutely superb: unfailingly calm, charming, well informed, diplomatic, and amusing. Mary answered endless questions on Chinese life and culture; dealt with lost, late and confused travellers, illness, and, much more, with endless patience, kindness and courtesy. She made our trip extra special and enhanced our understanding of China immeasurably.

Ann Anderson, St. John's, Newfoundland

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Letter  No.163

From: heddie zinman
Sent: Friday, November 14, 2014 10:06 AM
To: Sinorama Holidays
Subject: hi

hi

Just wanted to thank you again for an amazing trip!! We were so impressed by the organization of the tour and the care you showed for everyone. I've attached some pictures I thought you might like.

Fondly,

Heddie and Howard Zinman

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Letter  No.162

From: Yvonne Friesen
Sent: Tuesday, November 18, 2014 3:03 PM
To: Sinorama Holidays
Subject: India Oct 26 to Nov 11, 2011

Walt and I loved the Indian experience and it was an experience which we would not have wanted to miss for anything. We saw, heard, smelled, tasted, felt so many different things with which we are not familiar in our comfortable Canadian life. We expected to be immersed in the Indian Culture and Sinorama gave us the opportunity to do that. On such a holiday, we were aware that things would be different than what many other holidays offer and we were ready to embrace whatever happened.

Our first drive from the airport and shortly after, the rickshaw ride gave us an up-close, personal look at regular India life. Each bus ride was an experience in itself, frightening, but we trusted our bus drivers (were more concerned about all the other drivers - but we survived to tell the tale)

We were enthralled with:

-the variety of modes of movement on narrow streets, the special recognition given to cows and other animals who seemed to have the right of way, the vying for position, people walking carrying loads, children, the horn honking,

-the music from somewhere,

-the variety of businesses,

-the villages, and country, the terraces, the wheat driers

-the pressing crowds, the stern looks which would change to big smiles if we gave a smile or a wave,

-the dull colour of dirt and dust and the contrasting colourful saris,

-the conglomeration of wires, the buildings in the process of being built, rebuilt, or falling apart,

-the garbage!!!

-the happy people, the sad people, the poor people, the young children apparently on their own (this was the saddest part), the hawkers, the gypsies, the refugees

-the unexpected flat tire, but the chance to watch a family doing their daily chores and being given their address, so we can share pictures

-the Ganges with people bathing, immersing, even drinking

-the temples, mosques, palaces, forts, resorts, museums, the markets, UNESCO sites, and of course the TajMahal.

-the elephant ride, the jeep ride, the boat rides, the train ride,

-being part of the sunrise and Diwali Festival

-the cremation ceremony

-visiting the artisans: the miniature painters, the rug makes, the silk weavers, the brocade makers, the gem cutters, the inlaid gem marble designers, the dye stamping

-the optional flight to see the Himalayas and Mt Everest.

-the Indian food

-a high end Delhi mall

There are probably more things I could mention, but will remember when we review the almost 2,000 pictures we took.

Additional comments and suggestions:

-This is a trip which isn't for everyone, the brochure could stress, or the orientation could stress that: one should go with an open mind and not to expect a relaxing or a pretty holiday, but to know that one would receive an education about another culture, so very different than our own. It was also a demanding trip, so prospective clients should know that they should be in relatively good physical shape. Walking on uneven terrain and in crowded conditions is the norm.

-I do feel that a completely packed bus is a bit too much. 39 is too big of a group. Off the bus when the guide attempted to inform us about what we were seeing or experiencing, it was difficult for everyone to hear, with all of the background noise and crowds. Looking into using mics for the guide and earphones for the listeners would be helpful for everyone. We experienced this technology on a river cruise in Russia with Uniworld Travel Company.

-2 of the hotels were not of the quality we were expecting; the HHI, in Varanasi and the Hotel Chandal in Khajuraho.

-the trip home was very long and tiring with the very long waits in Delhi and Paris. This may have been the reason some people caught colds since they were tired and their resistance was low. The trip from Toronto to Delhi was much shorter in time with shorter waits at the airport. This should be reconsidered by Sinorama's organization of the trip.

So, this trip was an experience of a life time for us. We will have no hesitation to travel with Sinorama again. But we need to have a break for awhile, we have so much to digest. We did take the 23 day, China tour last year and loved it equally, but it was not as much of a culture shock as India was.

Thanks Sinorama and Helena for putting together this great experience.

Yvonne & Walt Friesen

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Letter  No.161

From: Veronica
Sent: Thursday, November 13, 2014 8:51 PM
To: Sinorama Holidays
Subject: Nyc bus tour

Hi

I just did the NYC bus tour this weekend that just passed. I just want to say that I had a wonderful time and that Ken the tour leader was amazing. I hope your company in the future will have more trip options from Toronto because I would be interested in taking another bus tour ‎to other locations.

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Letter  No.160

From: Sheldon
Sent: Wednesday, November 12, 2014 7:30 PM
To: Sinorama Holidays
Subject: October 12 China trip

It has been a week since I've been home and I am still struggling with jet lag. I had no interest in going to China, but I reluctantly went to keep peace in the family. There was nothing that my wife could say or do to make me enjoy the trip. Well, I have to tell you that this turned out to be one of the best vacations I could have experienced. The trip was wonderful. The local guides were excellent and Helena went out of her way, with all the travellers, to ensure that a good time was had by all. She is an asset to your company. Thanks again for the wonderful time.

Sheldon Rose

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Letter  No.159

From: Glory Chowtie
Sent: Friday, November 07, 2014 7:15 PM
To: Sinorama Holidays
Subject: Thank you David Tang

November 7, 2014

Dear Sinorama Holidays,

I recently visited China and I am writing this letter to express my profound appreciation for the wonderful service provided by your Guide, David Tang from the moment we arrived in Beijing.

I learned so much about the historical sites, economy, facts and figures about your country. David's detailed and intellectual explanations gave us a major insight into the historical perspective of your country and its importance. He kept us hooked and gave details which opened up our minds. His vast knowledge made him a perfect Guide.

I also fondly remember the driver, whose quiet and disciplined character as well as his dedication and commitment to his work and safe driving made us so happy. Please convey my warm greetings to him.

I still smile when I remember some of David's jokes, he was very professional and treated us with respect I truly appreciate his time and patience. He is an asset to your firm and to your country.

Kindly pass on my regards to David. Thank you David and may your life and that of your family be one of happiness and success.

Best regards,

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Letter  No.158

From: Joanne
Sent: Tuesday, November 04, 2014 9:56 AM
To: Sinorama Holidays
Subject: China Tour October 19 to November 2, 2014

My husband and I would like to express our gratitude to our tour guides and our satisfaction with the whole tour.

Our guide Ruby Liu took care of every detail of our trip. Our flight was delayed over 5 hours, but she had someone meeting us at the airport and to our delight Ruby was waiting for us in the lobby with some food, since we missed the welcome dinner. She had all the necessary information for us for the next day and made us feel very welcome right from the beginning. I must say her assistant Mary (in Beijing) was a real treat also, she was so cheerful and full of energy, kept us moving right along.

We have only been home for one full day so far, but I wanted to send off this email to let you know how much we enjoyed the tour. China is such a fascinating country with so much history to share, it is just amazing. To see the progress that is being made all over the country is actually mind boggling, to see so much growth and development.

Our daily tours ran smoothly, our flights in country were on time, our cruise was well organized and a very much appreciated rest time for weary travellers. The food during the whole tour was good. All the people we met were very friendly and helpful. We cannot say enough good things about this trip.

Ruby made our vacation even better, she is a truly beautiful and caring person. She is a definite asset for Sinorama and China as a country. Not to say our local guides were not good, as they were exceptional and knowledgeable too.

Our trip to China will be one we treasure and remember forever thanks to Ruby, Mary, Campbell, and Jackie, thank you, thank you, thank you for a memorable vacation.

Joanne

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Letter  No.157

From: Lauren
Sent: Monday, November 03, 2014 10:07 AM
To: Sinorama Holidays
Subject: great trip

It’s hard to believe that it’s been about a month since we’ve returned from our amazing trip to China (15 days, including Beijing, Yangtze River and Shanghai). Our guide, Yu Tang, was outstanding. Not only was he very knowledgeable and helpful, he also went out of his way to make the trip fun.

We were so impressed with every aspect of this trip: the food was terrific, the accommodations were first-class and all of the day trips were fascinating. We are highly recommending Sinorama to all of our friends.

Thank you for the great memories.

Sincerely

Scott & Lauren

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Letter  No.156

From: Wanda
Sent: Sunday, October 19, 2014 3:18 PM
To: Sinorama Holidays
Subject: 2014 China Imperial & Yangtze River Cruise (3 Gorges) 15 Days

I would like to express my appreciation and thank you for an outstanding tour, September 19 to October 3, 2014. Every detail of the trip was well-organized and thoughtfully-planned and what we toured and experienced was beyond my expectations. In addition to all of the wonderful sites we visited, the hotel and ship accommodation, food, and travel arrangements were excellent.

As well, the guides were excellent and informative when we travelled to and visited each of the sites; I learned so much about China! In particular, I would like to recognize our main tour guide, Candy, who did an outstanding job of looking after us throughout the entire tour. Candy's excellent communication skills and attention to detail contributed to the success of the trip. Candy's knowledge and passion for her country are commendable and Sinorama is fortunate to have someone of her calibre in their employ.

Please convey my appreciation and thanks to Candy for making the trip so special for us--she was outstanding!

Thank you, Sinorama Holidays for organizing this wonderful trip, it was one of the best tours I have experienced.

Wanda Percival, Lindsay, Ontario

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Letter  No.155

From: brian malcolm
Sent: Friday, October 17, 2014 12:22 PM
To: Sinorama Holidays
Subject: Malcolm -- Sept 12/14 - 24 day China Vacation

Good afternoon:

Daniele and I would like to extend our thanks to your organization for putting together a wonderful vacation. Everything met or exceeded our expectations. Your choice of National Guide, Mark Zhang, was exceptional. He kept everyone on track. Experience shows. ALL the hotels were outstanding. The logistical effort to move us around the country was flawless.

Well done!!!

Sinoramaholidays is definitely going to be our first choice for our 2016 trip to Vietnam/Cambodia.

Best Regards,

Brian K. Malcolm

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Letter  No.154

From: Ken
Sent: Saturday, October 18, 2014 6:24 PM
To: Sinorama Holidays
Subject: Re China trip Sept.9, 2014

Hi everyone:

We had a wonderful trip to China. Everything was super organized both at this end and in China.

Our main Guide, who was with us from the beginning to the end, was such a wonderful lady. We all fell in love with her! She was so patient, on time, always concerned, friendly, had a great sense of humour, knowledgeable, cared to know all of our names and never lost one of us!

We thought you might send us an evaluation sheet but since you didn't , I wanted to tell you that we have wonderful memories of China. There is no way I would ever drive a car over there!

All the other Guides who met us at the various cities were also just fine, but we got to know Gina best and she wins the prize. We have already passed on your Sinorama name to others, after raving about the trip.

ps. I did not like the food, but I was in China and I am sure that they would say the same about what I would serve them. This is a comment, not a complaint :) Thank you.

Marie Parish

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Letter  No.153

From: Elizabeth
Sent: Tuesday, October 14, 2014 11:57 AM
To: Sinorama Holidays
Subject: Lisa Tour Guide

Dear Susanna, I want you to pass on high praise for Lisa --- she was our guide on the Sept 3 month long tour out of Beijing. co I became very sick on the river cruise and again in Shanghai. I was one out 17 on our tour! Lisa was so kind to me and was genuinely concerned about my well being. She even found a taxi at 530pm in downtown Shanghai to get me to the hotel. She checked on me often which was reassuring.

The trip was strenuous for a 73 yr old but I did it and I am so glad I did. I learned a lot. We were lucky that we didn’t have much rain. Thanks for all the help you gave us before we left.

Most sincerely,

Elizabeth Sandlos

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Letter  No.152

From: DERRICK
Sent: Monday, October 13, 2014 3:14 PM
To: Sinorama Holidays
Subject: Imperial tour Sept. 19-Oct. 3/14

Hi Yu and all the people at Sinorama,

Janine and I have been back in Canada for a week now, after a whirlwind tour of your beautiful homeland. For us, it was the trip of a lifetime! We've done a great deal of traveling throughout the western world, but this was our first experience in the east.

To begin with, we were very well served by Fiona in the Toronto office. As with all Sinorama employees, she was professional, personable and well-informed. The orientation prior to our departure was well organized and very helpful.

Our tour guide, Yu Tang met us at Pearson airport and was an amazing chaperone! He managed to keep all 19 of our group members comfortable, safe, informed and happy from day one 'til our return to Toronto. We were a little apprehensive about such a major trip to such a "strange and mysterious land". Thanks to Yu and all the local guides along the way, we really had nothing to fear. The accommodations, the cruise ship, the food, the entertainment, and the many, many interesting sights and sounds of China were first class!

The Chinese people that we encountered during our visit were very open, warm and friendly despite our lack of language skills. We've never experienced such genuine warmth in any nation we've ever visited.

We have already recommended to many of our friends that they should consider China as a great tourist destination and that Sinorama is a well-oiled machine when it comes to organizing and running the tours of China.

Thanks so much, especially to Yu,

Janine & Derrick

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Letter  No.151

From: Brenda & Robert
Sent: Friday, October 10, 2014 6:09 PM
To: Sinorama Holidays
Subject: China Imperial + Yangtze River (Three Gorges) 15 day tour

We recently travelled to China on Sept. 19th to Oct. 3rd and were very pleased with the tour. We found that the tour guide Yu Tang was very knowledgeable, punctual and organized. He went above and beyond to look after all our needs and concerns. We will highly recommend this trip to our friends and family and look forward to travelling with Sinorama in the future.

In closing we would also like to acknowledge the assistance Joy provided prior to the trip.

Brenda & Robert

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